Experienced Operations & Client Services Leader, Remote

FAYE WASSIM

Lake Balboa, CA *****

818-***-**** **********@*****.***

OBJECTIVE

Experienced and adaptable professional seeking a remote role leveraging over a decade of experience in client services, operations, compliance, and relationship management. Licensed in Life & Health Insurance and certified as a Notary Public, with a proven track record of delivering exceptional service, optimizing workflows, and supporting company growth. EXPERIENCE

Licensed Life & Health Insurance Agent (Remote)

Healthcare Solutions Team Oct 2023 - Present

● Educate clients nationwide on individual, family, Medicare, dental, and supplemental insurance options tailored to needs and budgets.

● Conduct high-volume inbound/outbound calls to provide personalized quotes and guide ACA and private plan enrollments.

● Maintain strict compliance with carrier guidelines and CMS regulations.

● Build strong rapport to improve client retention and satisfaction.

● Perform consultative needs assessments to tailor coverage effectively. Assistant Property Manager (Part-Time On-Site)

Mandalay Palms Apartment Sept 2023 - Present

● Oversee operations for 108 units / 7 properties, ensuring compliance with Section 8, building codes, and city safety regulations.

● Meet with inspectors/lenders; process safety violations and corrective actions.

● Prepare and issue notices including 3-day, pay-or-quit, and lease violation notices; attend court for eviction proceedings.

● Achieved 100% inspection completion rate through regular unit and property inspections; coordinate vendors for repairs and turnovers.

● Manage leasing operations: process applications, marketing, open houses, lease agreements, and rent surveys.

● Prepare and deliver rent increase notices and proof-of-service documentation.

● Support daily operations including rent collection, tenant relations, and communication. Manhattan Strategy Group USDA Auditor / Field Surveyor (Contract) Mar 2024 - Present

● Conduct audits, surveys, and verification reviews for USDA programs to ensure compliance with federal standards.

● Interview program participants and vendors to validate eligibility and program accuracy.

● Review documentation and prepare detailed reports using USDA-approved systems.

● Maintain confidentiality and accuracy while completing field and remote assignments.

● Perform on-site facility assessments, including sketching layouts and mapping square footage for verification. RCFE Consultant (Remote)

Self-Employed Jun 2023 - May 2025

● Provide consulting services for individuals establishing Residential Care Facilities for the Elderly (RCFEs) in California.

● Conduct virtual training on licensing, operations, and state compliance requirements.

● Develop templates, policies, and educational materials to simplify regulatory processes.

● Deliver individualized guidance enabling successful facility launches. Client Services Manager

Capital Premier Financial Services Apr 2017 - May 2023

● Built and maintained high-touch client relationships through strong communication and follow-through.

● Resolved client issues efficiently, ensuring positive customer experiences.

● Led onboarding and process improvement initiatives to streamline client engagement.

● Collaborated with cross-functional teams to align services with client needs.

● Implemented feedback-driven improvements to enhance service delivery. Progressive Leadership Roles

JP Morgan Chase Nov 2007 - Mar 2017

Branch Manager

Jun 2015 - Mar 2017

● Directed daily branch operations while ensuring regulatory compliance and achieving sales targets.

● Coached and developed bankers, driving portfolio growth and improved customer relationships. Branch Manager Trainee

Dec 2012 - Jun 2015

● Oversaw both operational and sales functions with focus on team development and branch efficiency.

● Managed compliance, scheduling, and performance goals. Assistant Branch Manager -Sales

Jun 2007 - Dec 2012

● Led team sales meetings, coaching sessions, and performance initiatives.

● Managed recruitment, onboarding, and teller operations.

● Ensured compliance, risk mitigation, and audit standards. CERTIFICATIONS

● RCFE (Residential Care Facility for the Elderly) License Apr 2023

● California Life & Health Insurance License Oct 2023

● Notary Public & Certified Notary Signing Agent Sept 2024

● Currently Studying: California Real Estate License - Began Jan 2024 PROFESSIONAL DEVELOPMENT

● Advanced training in client relationship management, conflict resolution, and strategic planning.

● Ongoing education in financial services, compliance, and operations through industry workshops and seminars.

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