Quality Assurance Leader with 30+ Years NIH Experience

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*************@*******.*** • 240-***-****

PATRICIA DARBY

Quality Assurance Specialist

PROFESSIONAL SUMMARY

Seasoned Quality Assurance Specialist with over 30 years of experience in contract management and procurement, particularly within the National Institutes of Health. Expert in vendor relations and process improvement, ensuring compliance and optimal service delivery through strategic leadership and performance metrics. Dedicated to driving continuous improvement and operational excellence.

EMPLOYMENT HISTORY

QUALITY ASSURANCE SPECIALIST Jan 2010 - Present

National Institutes of Health Bethesda, Maryland

CALL CENTER REPRESENTATIVE 2005 - 2010

National Institutes of Health Bethesda, Maryland

ELECTRICIAN 1991 - 2005

National Institutes of Health Bethesda, Maryland

ADDITIONAL INFORMATION

CREDIT CARD HOLDER/PROPERTY COORDINATOR

• Purchase supplies and equipment for the government.

• Monthly reconcile credit card reports.

• Inspect and recorded government property.

• Identified loss or damage property.

SKILLS

Regulatory Compliance, Audit Management.

Managed $500K contract, ensuring compliance for 250 employees Procured 130 government phones, optimizing communication Enhanced NIH Mobile portal with IT coordination

Reconciled monthly credit reports, ensuring accuracy Resolved complaints, boosting service satisfaction Addressed emergency/maintenance calls, generating tickets Managed 50-250 daily calls

Supervised call center operations

Ensure lab renovations meet standards

Install electrical equipment efficiently

Collaborate with teams for seamless integration

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