Reliable Data Entry Specialist with 30+ Years Admin Experience

Cassondra Davis

**** ******** ** ******* *****, OH 330-***-****

******.********@*****.***

Objective

I am seeking a work from home opportunity that utilizes my dealership, procurement and/or customer service background and skills. I bring over 30 years of internal and external customer focus, communication and data entry experience along for the ride, as well as a history of successful time management and organization while working from home.

Skills

Multi-tasking

Confidentiality and sensitivity

Detail oriented

Responsibility

Dependability

Flexibility

Excellent communication

Advanced Microsoft proficiency

Negotiation

Google Docs proficiency

Work History

Youngstown Kenworth, Inc

Warranty Manager/Service Admin; Training Coordinator 11/2020 – present

Prepare, obtain additional information for, submit and track warranty repair orders and claims according to company and manufacturer policies

Maintain, prepare and ship warranty parts to manufacturer(s) as required

Maintain and schedule service department personnel required training – PACCAR/Kenworth, Cummins

Additional duties: maintain appropriate level of shop supplies and order as required, negotiating pricing and/or contracts as necessary

Berk Enterprises, Inc

Procurement; Inbound Transportation Coordinator/Freight Claims 08/2015 – 11/2020

NOTE During my tenure at Berk, I worked in two different departments: transportation and purchasing

Supplier research and negotiation; contract management; new product sourcing

Determined product necessity, prepared purchase orders, supplier management from order inception through final delivery

Provided forwarder assignments to foreign partners according to the most current contractual agreements

Tracked status of all inbound ocean freight shipments – approx. 1200 containers per year

Ensured timely releases/OBL receipts for U.S. Customs, as necessary

Prepared, submitted and tracked domestic freight claims

Allstate of Youngstown, LLC, Youngstown, OH

Warranty & Service Admin 07/2014 – 05/2015

Prepared, obtained additional information for, submitted and tracked service and warranty repair orders and claims according to company and manufacturer policies

Maintained, prepared and shipped warranty parts to manufacturer(s) as required

Inventory Control Coordinator 11/2013 – 07/2014

Created position role, processes and procedures within commercial truck dealership

Daily management and direction of all new and used inventory moves and new truck deliveries at dealership

Responsible for maintaining written and electronic branch inventory documentation

Assisted with business development by recommending innovative and strategic changes within the branch to Executive Management

Falcon Transport Co, Youngstown, OH

Compliance Supervisor 08/2010 – 11/2013

Promoted to supervisory position three months post-hire, including supervision of previous position

Ensured compliance throughout the company's operations with all applicable D.O.T. rules and regulations

Recommended new company policies, procedures and standards to enhance and further support the efficient conducting of profitable operations within the rules and regulations mandated by the D.O.T.

Tolls & Reimbursements Manager 05/2010 – 08/2010

Maintained inventory and assigned toll items as necessary to transportation fleet of over 700

Processed reimbursements for fleet drivers in a timely manner

Requisitioned and maintained annual permits for fleet

Cerni Motor Sales, Inc, Youngstown, OH

Service Administrator/Office Manager; Warranty Administrator;

Training Coordinator 06/2005 – 01/2010

Previous positions: Credit Card Fraud Analyst 2 years, Customer Service Representative 5+ years, Data Entry Supervisor 2 years (20+ data entry)

Education

Associate of Science Degree, Administrative Office Management 12/2011

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