Remote Administrative Specialist with Healthcare Expertise

Samantha Whiteoak

Elkton, Maryland • 443-***-**** • ***********@*****.*** www.linkedin.com/in/samanthawhiteoak

PROFESSIONAL SUMMARY

Detail-oriented healthcare professional transitioning into remote administrative and technology-focused roles. Experienced in managing sensitive data, patient communication, and working within regulated environments. Strong background in documentation accuracy, problem-solving, and cross-functional collaboration. Adept at quickly learning new systems and supporting operations in fast-paced, remote settings.

CORE SKILLS

Data Entry & Data Accuracy

Electronic Health Records (EHR/EMR)

HIPAA Compliance & Data Security

Customer Support (Chat, Phone, Email)

Care Coordination & Patient Communication

Microsoft Office Suite (Excel, Word, Outlook)

Scheduling & Calendar Management

Documentation & Recordkeeping

Problem Solving & Critical Thinking

Time Management in Remote Environments

CRM Systems & Administrative Tools

Attention to Detail & Quality Assurance

CERTIFICATIONS & TRAINING

Registered Dental Hygienist (RDH)

HIPAA Compliance Training

Infection Control & Safety Certification

TECHNICAL SKILLS

EHR Systems

Microsoft Excel (data tracking, basic formulas)

Google Workspace (Docs, Sheets, Drive)

Telehealth Platforms

Practice Management Software

Basic IT Troubleshooting

Secure Messaging & Ticketing Systems

PROFESSIONAL EXPERIENCE

Dental Hygienist

Fallston Dental Care, Fallston, Maryland

July 2013-present

Maintained accurate and detailed patient records in electronic health systems

Ensured strict compliance with HIPAA and patient privacy regulations

Communicated treatment plans and post-care instructions clearly to patients

Managed scheduling, documentation, and patient flow in a fast-paced environment

Collaborated with providers and administrative staff to coordinate patient care

Identified and resolved patient concerns with professionalism and efficiency

Utilized digital tools and software for charting, imaging, and documentation

TRANSFERABLE EXPERIENCE HIGHLIGHTS

High-level accuracy in documentation and data entry

Experience handling confidential and sensitive information

Strong communication skills across phone, video, and written formats

Ability to triage requests and prioritize tasks effectively

Comfortable working independently and managing workload remotely

EDUCATION

Bachelors of Science

Dental Hygiene

University of Maryland Dental Schol

Baltimore, Maryland

ADDITIONAL INFORMATION

Open to remote roles in: Healthcare Support, IT Support, Data Entry, Administrative Support

Quick learner with strong adaptability to new systems and technologies

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