Salesforce Developer with 4+ Years of Experience
Resume:
Sandeep Katnam
*******.**@*****.***
CONSULTANT SYNOPSIS:
A Salesforce Certified Developer with over 4+ years of hands-on experience specializing in both declarative and programmatic development on the Salesforce.com and Force.com platforms. Proven track record of delivering scalable, high-performance Salesforce solutions, including Service Cloud and Health Cloud, Community Cloud, Public sector solutions.
SALESFORCE EXPERIENCE:
Experience working on Sales Cloud, Service Cloud, Experience (Community) Cloud, and Public Sector Solutions, supporting day-to-day business requirements and enhancements.
• Hands-on development experience using Apex (sync & async), Lightning Web Components
(LWC), Aura Components, Triggers, Visualforce Pages, Flows, Platform Events, OmniStudio, Approval Processes, and AppExchange packages.
Involved in building and enhancing Salesforce features using LWC, Apex, and Flows, following best practices for performance and maintainability.
Supported data migration and data loads from legacy systems and between Salesforce orgs using Data Loader and Import/Export tools, ensuring data accuracy.
Worked on Salesforce integrations using REST/SOAP APIs and Named Credentials, assisting with data exchange between Salesforce and external systems.
Experience with deployment and version control tools such as GitHub, Bitbucket, Copado, Ant Migration Tool, and VS Code as part of team-based development.
Participated in CI/CD processes for code promotion across environments, supporting smoother and more reliable releases.
Hands-on experience developing Apex Classes, Triggers, Controllers, SOQL, SOSL, and Metadata using VS Code and Force.com IDE.
Configured and enhanced Service Cloud features including Case Management, Service Console, Knowledge Articles, Live Agent, and Omni-Channel under guidance of senior team members.
Worked with business analysts and stakeholders to understand requirements, perform data mapping, and implement solutions.
Experienced in using OmniScripts to create step-by-step flows for entering data with validations and conditions.
Experienced in using Data Raptors to get, update, and move data between Salesforce and other systems.
Experienced in creating Integration Procedures to combine data from multiple sources and make processes faster.
Experienced in building and updating FlexCards to show relevant data in a simple and clear way for users.
Actively used Git-based version control systems (GitHub, Bitbucket, SourceTree) for collaboration and code management.
Experience working in Agile/Scrum teams, contributing to sprint ceremonies, development tasks, bug fixes, and code reviews.
Designed and developed Lightning Web Components (LWC) to deliver high-performance, reusable, and modular UI components aligned with Salesforce best practices.
Utilized Lightning Data Service (LDS) and wire/adapters to optimize Salesforce data access without heavy Apex usage.
Applied pub-sub event communication, Lightning Message Service (LMS), and custom events to enable inter-component communication.
Familiar with Agentforce setup and configurations within Service Cloud.
Experience on Live Agent REST API.
Hands on experience with JSON creation, Parsing and de-serializing.
Good knowledge on CSS. Developed native HTML functionalities with enhanced rich UI with CSS.
Hands-on experience in writing SOQL and SOSL to fulfill the application needs.
Hands-on experience designing different Email Templates as per the business requirements.
Unit and system testing of all functionalities through test methods to ensure a smooth deployment of the same to production.
Experience in designing Data security using Roles, Profiles, Sharing Settings, and Permission sets.
Have good understanding of governor limits to optimize the code coverage in the development. KEY SKILLS & TECHNICAL EXPERTISE:
Salesforce Clouds: Sales Cloud, Service Cloud, Experience Cloud, Health Cloud, Public sector Solutions.
Development: Apex, Visualforce, Aura Components, Lightning Web Components (LWC), HTML, CSS, JavaScript, C
Integrations: REST APIs, SOAP APIs, Change Data Capture (CDC), External Services, Middleware Integrations
Automation: Flows, Process Builder, Approval Processes, Custom Automation Tools
Data Management: Data Loader, Data Import Wizard, SOQL, SOSL, Data Modeling & Security Models
DevOps & Tools: GitHub,, Jenkins, Copado
Agile Practices: Scrum, Sprint Planning, Continuous Integration & Delivery
Tools & IDEs: Visual Studio Code, GitHub Copilot, Postman, Workbench, Agent Vibes
CRM Applications: Salesforce CRM
SALESFORCE CERTIFICATIONS:
Salesforce certified Administrator
Salesforce certified Platform Developer – I
Salesforce certified App Builder
Salesforce certified AI Associate
PROFESSIONAL EXPERIENCE:
Wisconsin.gov -Department of Health (DHS)
Role:Salesforce Developer Duration: June 2023 – Present Description:
ACCESS Wisconsin is the official online portal of the Wisconsin Department of Health Services
(DHS). Built on Salesforce using Health Cloud, Public Sector Solutions (PSS), and CRM Analytics, it lets individuals, employers, healthcare providers, and community partners easily access, apply for, and manage public health and benefit programs.
Responsibilities:
Contributing to internal innovation projects and proof-of-concepts (POCs) to enhance automation, user experience, and platform efficiency.
Mentoring developers and conducting code reviews to ensure best practices in Salesforce development, CI/CD, and metadata management.
Involved in design, analysis, development, and deployment of Salesforce applications across Health Cloud, Experience Cloud, and Community Cloud.
Designed, developed, and deployed Apex Classes, Triggers, Visualforce pages, and Lightning Web Components (LWC) to meet business requirements.
Developed and maintained OmniScripts, DataRaptors, and Integration Procedures to automate business processes and improve user experience.
Worked on Experience Cloud portals including templates, Lightning components, branding, and Mobile Publisher setups.
Implemented Service Cloud and Health Cloud features such as Case Management, Membership, Enrollment, Provider Claims, and Id Cards.
Integrated Salesforce with external systems and services using REST/SOAP APIs, HTTP Actions, and Vlocity PSS components.
Created CRM Analytics dashboards and reports to monitor operational metrics, data workflows, and service performance.
Participated in deployment activities using IDX Workbench, Source Control tools, and maintained test classes for code coverage and quality assurance.
Designing scalable and modular Salesforce solutions using Apex, Lightning Web Components
(LWC), Flows, and Integration APIs.
IMPLEMENTATION - CIGNA, USA
Role: Developer Duration: Dec 2021 – July 2022
Description:
The main scope of the project is to develop and maintain the Lead management and Campaign Management in salesforce and an integration with their legacy application to make callouts to the Third-party application which makes a phone call to the Lead’s phone number from the salesforce Lead data. Explored Salesforce Health Cloud functionalities for the client engagement, gained hands-on knowledge of core features such as Care Plans, Care Teams, Patient Timeline, and Health Cloud data model. Responsibilities:
Developed a browser callout using jQuery from salesforce to third Party system.
Implemented security and sharing rules at object, Field and Record level for different users at different levels of organization.
Created various Profiles and configured permissions based on the organizational hierarchy.
Designed the project specific docs like design document, deployment checklist etc.
Gained foundational knowledge of Salesforce Health Cloud features including Care Plans, Patient Timeline, and Care Teams.
Familiar with Health Cloud data model such as Person Accounts, Provider, and Member relationships.
Worked on navigating patient profiles and understanding healthcare data representation in Health Cloud.
Exposure to Health Cloud console for managing patient-related activities and clinical data.
Designed various custom objects, custom fields, Picklists, page layouts, Record Types to ensure security.
Involved and gained a good experience on Business processes like approval processes, Apex Triggers, workflows and validation rules.
Written SOQL & SOSL queries to get data from different related objects.
Designed and implemented various advanced fields like Custom Formula fields, Field Dependencies, Workflows for automated alerts, Field updates, assigning tasks to the users or queue.
Generated different kinds of Reports and Dashboards according to the requirements gathered.
Implemented Email-to-Case entry, Web–to-Case and manual case entry for entering customer’s cases.
Implemented security and sharing rules at object, Field and Record level for different users at different levels of organization.
Created various Profiles and configured permissions based on the organizational hierarchy.
Defined Look up and Master detail relationships on the objects and created junction objects to establish connectivity among the objects.
Authored and deployed Apex classes, Apex Triggers and Test classes for various functional needs in the organization.
SALESFORCE CRM IMPLEMENTATION - Country Road Group (CRG) Role: Jr Salesfiorce Developer Duration: Jan 2021 – Nov 2021 Responsibilities:
Designed various custom objects, custom fields, Picklists, page layouts, Record Types to ensure security.
Involved and gained a good experience on Business processes like approval processes, Apex Triggers, workflows and validation rules.
Written SOQL & SOSL queries to get data from different related objects.
Designed and implemented various advanced fields like Custom Formula fields, Field Dependencies, Workflows for automated alerts, Field updates, assigning tasks to the users or queue.
Generated different kinds of Reports and Dashboards according to the requirements gathered.
Implemented Email-to-Case entry, Web–to-Case and manual case entry for entering customer’s cases.
Implemented security and sharing rules at object, Field and Record level for different users at different levels of organization.
Created various Profiles and configured permissions based on the organizational hierarchy.
Defined Look up and Master detail relationships on the objects and created junction objects to establish connectivity among the objects.
Authored and deployed Apex classes, Apex Triggers and Test classes for various functional needs in the organization.
EDUCATIONAL QUALIFICATIONS:
Master of Business Science, Computer Science Sacred Heart University, Fairfield, Connecticut, USA
Bachelor of Science Sage University, Indore, MP.
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