Detail-Oriented Data Entry Specialist

Melinda Merricks

Laurel, MD 404-***-****

************@*****.*** https://linkedin.com/in/

melindamerricks

Professional Summary

Detail-oriented Data Entry Specialist with over 3 years of experience accurately entering, updating, and maintaining large volumes of data in databases and spreadsheets. Skilled in data quality verification, record management, and administrative support with a proven ability to meet strict accuracy and productivity targets. Proficient in Microsoft Excel, Office Suite, Google Sheets, and cloud-based systems. Known for strong organizational skills, attention to detail, and effective collaboration across teams.

Core Competencies

• High-Volume Data Entry & Data Accuracy

• Database Management & CRM Updates

• Data Verification, Cleaning & Error Correction

• Microsoft Excel (Pivot Tables, VLOOKUP, Data Validation)

• Google Sheets & Cloud-Based Tools

• Data Auditing & Reporting

• Confidential Data Handling & Compliance

• Administrative Support & Document Management

• Time Management & Productivity Optimization

• Cross-Functional Team Collaboration

Professional Experience

Data Recognition Corporation – Remote

Data Entry Specialist (Seasonal) Feb 2024 – Aug 2025

• Entered and updated data in internal databases and spreadsheets with 99%+ accuracy.

• Reviewed source documents to verify information, identify errors, and correct discrepancies.

• Maintained and organized electronic records for fast retrieval and compliance with company standards.

• Assisted in data cleanup and migration projects to improve system integrity.

TTEC – Remote

Data Entry / Production Clerk Aug 2023 – Jul 2025

• Processed high-volume transportation data for state systems (VDOT), ensuring accuracy and timeliness.

• Verified license plate and vehicle information from toll camera images to maintain data integrity.

• Identified and corrected discrepancies, improving reporting accuracy and compliance.

• Managed digital files and documents across multiple platforms, supporting team efficiency.

Stride / K12 – Remote

Tier 1 & 2 Technical Support Specialist Nov 2021 – Jul 2023

• Provided technical support via phone, chat, and email, resolving 15–20 issues daily with 96% satisfaction.

• Guided users through device setup, software installation, and account recovery, reducing repeat tickets by 18%.

• Logged and tracked cases in Salesforce, creating documentation and troubleshooting guides to optimize team workflow.

Assurant, Inc. – Virginia Beach, VA

Technical Support Representative Sep 2018 – Oct 2021

• Maintained detailed service records and parts inventory in Salesforce, reducing errors and discrepancies.

• Diagnosed and resolved hardware and software issues across Windows, macOS, and Linux systems.

• Ensured accurate documentation of all service incidents to support operational efficiency.

Education & Certifications

Bachelor of Arts – Media Technology / Communications Johnson C. Smith University – Charlotte, NC

Certifications:

• CompTIA A+

• Google IT Support Specialization – Dec 2022

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