Remote Customer Care & Data Processing Specialist

Nicholas T. Davis

Las Vegas, NV ****************@*****.*** 702-***-****

Remote Customer Care & Data Processing Specialist

Customer Support Data Accuracy CRM Systems Remote Productivity Professional Summary

Detail-oriented professional with 15+ years supporting high-volume environments. Skilled in handling customer inquiries, maintaining accurate records, and meeting productivity targets in fast-paced settings. Experienced in remote-ready workflows, data verification, and multi-system navigation with a strong focus on consistency and reliability.

Core Skills

Customer Support Data Entry Accuracy CRM Systems

Call Handling Information Verification KPI Tracking Conflict Resolution Workflow Organization Confidentiality Excel & Digital Tools Remote Productivity Communication Professional Experience

Production Supervisor – PLI (2024–2026)

Maintained detailed digital records, tracked KPIs daily, and ensured accurate reporting. Handled employee inquiries and improved workflow efficiency by 15–20% through better organization and communication.

Production Supervisor – Western Group Packaging (2017–2024) Verified and maintained high-volume operational data with accuracy. Reduced reporting errors by 10–15% and coordinated communication across teams. Operations Manager – AV Textspert (2012–Present)

Managed scheduling, communication, and digital documentation for multiple projects. Maintained 100% on-time performance and resolved issues in real-time. Division Manager – Hostess Brands

Managed customer accounts and maintained accurate reporting systems while improving service communication.

Route Manager – Sara Lee

Handled customer service, scheduling, and record tracking while ensuring consistent service delivery. Education

Bachelor of Science – Business Management, University of Phoenix Associate of Arts – Psychology, University of Phoenix