Technical Operations & Asset Management Specialist

Michael Russell

SUMMARY:

Technical operations professional with experience managing end-to-end PC lifecycle, large-scale inventory programs, and cross-functional deployment events for enterprise clients. Skilled in device imaging and remote troubleshooting for Windows and macOS, asset reconciliation using SCCM/SLS and JAMF, and data-driven reporting with Excel and SAP to inform procurement and ordering decisions. Demonstrated ability to lead and develop teams, coordinate vendors and suppliers, and implement process improvements that increase throughput, reduce discrepancies, and improve customer satisfaction. Practical warehouse and equipment operation background complements IT skills, enabling reliable execution of staging, shipping, and on-site provisioning.

SKILLS:

● Equipment Operation

● Proficient in operating Triple Electric Pallet Jack, Raymond Dockstocker, Raymond Reach, Order Picker Dockstocker w/ Clamp.

● Software and Database Management

● Utilized SAP for efficient processing and tracking of inbound products.

● Experience with inventory management systems for product identification.

● Conducted inventory recalls and audits through systematic database management.

● Technical Support

● Provided end-user support for Adobe Photoshop, Illustrator, and Microsoft Suite.

● Troubleshooting Windows and Apple laptops, desktops, and phones.

● Created installation media for Windows 10.

● Maintained LaserJet printers.

● Cleaned and disassembled internal computer parts.

● Reported equipment life cycles. Team Collaboration

● Collaborated seamlessly with team members to enhance overall productivity and efficiency.

● Trained and onboarded new employees at Medline Industries.

● ServiceNow; Dell hardware; device provisioning and setup; inventory management; supplier coordination.

● SCCM; SLS; Microsoft Excel (advanced tracking and dashboards); asset reconciliation; supplier coordination; inventory control.

● JAMF; Azure Portal; OS imaging and deployment tools; asset tracking; Excel reporting; vendor coordination; KPI monitoring.

EDUCATION:

Southfield High School for the Arts & Technology, Southfield, Michigan 2021

● High School Diploma

EXPERIENCE:

Dell Managed Services -Ford Project

PC Renewal Operations Supervisor Jan 2025-Current

• Supervised end-to-end PC retirement and renewal workflows, validating lease-return eligibility and coordinating secure recycling or disposition to meet compliance and sustainability targets.

• Managed receipt, staging, imaging, and shipment of computers and peripherals; maintained asset accountability records and chain-of-custody documentation to support audits.

• Led a cross-functional operations team handling workstation installations, OS imaging, account resets, and user activations; assigned tasks, tracked KPIs, and coached staff to improve throughput and accuracy.

• Operated imaging and deployment processes, loading OS images per request and documenting build standards to ensure consistent configurations across device fleets.

• Used JAMF and Azure Portal to locate, inventory, and remotely troubleshoot macOS and Windows devices, reducing mean time to resolution for device incidents.

• Troubleshot printers and network devices at scale, coordinating with networking and print services to resolve connectivity and driver issues impacting end users.

• Owned escalation support for complex user issues, liaising with IT support tiers and vendors to restore service and preserve customer satisfaction.

• Designed and implemented improvements to inventory and deployment management systems in collaboration with multiple teams, increasing process efficiency and surpassing KPI targets; tracked and reported metrics for ordering and customer-satisfaction meetings.

• Prepared data-driven presentations for procurement and stakeholder reviews, summarizing asset volumes, reorder needs, and satisfaction trends to inform ordering decisions. Dell Managed Services -Ford Project

Asset Inventory Manager Aug 2024 – Jan 2025

• Managed physical inventory of corporate computers, performing regular stock counts and coordinating with internal clients to place replenishment orders that maintained minimum stock levels and avoided provisioning delays.

• Prepared bulk-asset data packages for plants and business units, consolidating serials, models, and lifecycle information to support large-scale requests and transfers.

• Leveraged SCCM and SLS datasets to locate, reconcile, and recover missing or unaccounted-for devices, improving asset reconciliation and reducing audit discrepancies.

• Operated monthly inventory cycles with a cross-functional team, assigning zones, validating counts, and updating records to ensure accurate tracking and chain-of-custody.

• Built and maintained Excel-based inventory trackers and dashboards to monitor stock levels, pending orders, and recovery status, enabling faster decision-making for procurement and redistribution.

• Coordinated with suppliers and internal stakeholders to align deliveries and asset staging for onboarding events and plant requests, documenting handoffs and exceptions for audit readiness. Dell Managed Services -Ford Project

PC Return Specialist Mar 2024 – Aug 2024

• Managed returns and triage of Dell laptops and desktops, organizing inventory by warranty end date and cosmetic grade to improve refurbishment and disposition workflows.

• Assisted end users in locating and preparing data for secure migration to replacement machines, ensuring continuity of access and minimizing data loss risk.

• Created and tracked support requests in ServiceNow for accessories and replacement devices, maintaining clear ticket status and escalation when needed.

• Coordinated logistics with suppliers to schedule and confirm home deliveries of equipment and to run new-hire provisioning events.

• Provided hands-on setup and configuration support during new-hire events and supplier drop-offs, documenting handoffs and configuration steps for repeatability.

• Maintained accurate inventory records and handoff documentation for returned and reissued devices. Mastronardi Produce Livonia, Michigan 05/2023 – 02/2024 Receiving Operator

● Ensured accurate inventory movement and management for shipping and warehousing.

● Operated stand-up forklifts to efficiently move products within warehouse and trailers.

● Maintained inventory flow and optimized space utilization.

● Proficiently operated barcode scanners to track inventory movement.

● Performed tag and paperwork functions with high accuracy for pallet movement and food safety traceability.

● Maintain clean, safe, and orderly work areas and equipment. Medline Industries Romulus, Michigan 12/2022 – 04/2023 Receiving Operator

● Leveraged software and databases, including SAP, for efficient processing of inbound products.

● Utilized SAP for accurate tracking and management of received items.

● Conducted inventory recalls and product audits through systematic database management.

● Employed inventory management systems to identify and receive inbound products promptly. Sysco Canton, Michigan 03/2021 – 12/2022

Order Selector

● Excelled as a proficient equipment operator, specializing in the operation of the Triple Electric Pallet Jack and stand-up Forklifts.

● Demonstrated exceptional organizational skills while efficiently stocking and organizing products.

● Contributed as a fast and reliable team player, ensuring smooth and streamlined operations in a high- demand environment.

FedEx Ground Oak Park, Michigan 08/2020 – 03/2021

Package Handler

● Operated licensed equipment with precision, resulting in a remarkable 42% increase in productivity at my designated station.

● Demonstrated a commitment to adherence to company policies, ensuring productivity and efficiency in the loading of trucks and trailers.

● Played a key role in training new employees, fostering a collaborative and skilled team environment.

● Collaborated seamlessly with team members to enhance overall productivity and efficiency. Southfield A&T Southfield, MI 06/2019 – 06/2020

Student Tech

● Provided end-user support for Adobe Photoshop, Illustrator, and Microsoft Suite to peers and faculty.

● Demonstrated proficiency in troubleshooting Windows and Apple laptops, desktops, and phones.

● Maintained LaserJet printers, ensuring their optimal performance.

● Created installation media for Windows 10 and conducted troubleshooting for various computer systems.

● Acquired hands-on experience in cleaning and disassembling internal computer parts.

● Reported on equipment life cycles, showcasing a keen understanding of hardware maintenance.

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