Compassionate Call Center Leader with Counseling Background
Resume:
Bachelor Of Applied Arts:
Counseling Psychology
University Of Phoenix
Tempe, AZ
***************@*****.***
Martinsburg, WV 25401
Skills
• Call Center Operations
• Customer communications
Typing Speed 80 words per
minute
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• Technical Support
• Compassionate and Caring
Education And Training
Compassionate call center agent skilled in managing high call volumes and delivering exceptional customer communications. Proven ability to enhance efficiency and resolve complaints effectively.
The Bowen Group - Call Center Agent
06/2023 - Current
Alottagamez - Assistant Manager
11/2005 - 08/2023
GEICO - Call Center Representative
01/2001 - 10/2005
Joyce Souders
Summary
Experience
Receive telephone calls from and/or generate calls to veterans, their family members, and/or legal representatives concerning general information, directory assistance and complaint resolution.
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Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
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• Managed incoming calls and addressed customer inquiries effectively.
• Used Salesforce to look up KM articles for accuracy.
• Resolved customer complaints using established protocols. Supervised day-to-day operations to meet performance, quality and service expectations.
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Managed daily operations and ensured smooth workflow across departments.
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Assisted in developing training programs for new employees and ongoing staff development.
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Receive telephone calls from and/or generate calls to veterans, their family members, and/or legal representatives concerning general information, directory assistance and complaint resolution.
•
Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
•
Contact this candidate