Transportation Logistics Expert with 21 Years Experience

COURTNEY WOODS

****************@*****.*** 205-***-**** McCalla, AL 35111

Summary:

Dedicated Transportation Specialist with over 21 years of experience with a proven history in manufacturing. I am skilled in professional phone and verbal communication, Microsoft Office Suite, workflow coordination, and ensuring high-quality customer service. I have a reputation for improving efficiencies, strengthening compliance standards, and building strong customer relationships. I am seeking to apply these transferable skills in a new role while continuing to support operational excellence in a fast-paced environment.

Skills:

•Effective and resourceful problem solver

•Strong attention to detail

•Effective communication

•Focus on Customer Relationships

• Excellent computer skills

•Excel in cross-team collaboration

•Expert in transportation logistics

•Strong skills in cost optimization

Experience: Gestamp Alabama McCalla, Alabama

Transportation Specialist 12/2004 - 03/2025

•Communicated regularly with customers regarding changes in routes or estimated delivery times.

•Trained staff in the office, and shipping docks, for best practices in transportation operations and compliance standards.

•Coordinated transportation logistics daily between plants for all automotive parts across multiple locations.

•Developed reports for transportation performance and efficiency metrics.

•Maintained records of shipping documents including invoices, bills of lading, manifests & overseas shipments for customs.

•Managed shipment schedules to ensure timely delivery of materials.

•Monitored inventory levels in Mapics and SAP to support efficient transportation planning.

•Facilitated communication between all departments to streamline logistics processes.

•Kept transportation operations in compliance with company, legal and safety requirements.

Waste Management Birmingham, Alabama

Customer Service Supervisor 03/1998 - 12/2004

•Supervised customer service representatives to ensure efficient service delivery.

•Trained staff on company policies and customer interaction protocols.

•Resolved customer complaints through effective communication and problem-solving.

•Monitored call center performance and provided feedback for improvement.

•Assisted customers with product inquiries and resolving complaints promptly and professionally.

•Answered phone calls and responded to questions and concerns.

Education:

McAdory High School McCalla, AL

High School Diploma

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