Circulation Manager

SUMMARY

Customer focused professional with extensive experience resolving issues, supporting high volume inquiries, and maintaining strong client relationships. Skilled in handling escalations, dispatching services, and ensuring smooth, efficient daily operations. Known for clear communication, quick problem solving, and consistently upholding service standards. Brings additional strengths in vendor coordination, inventory oversight, and team support, contributing to reliable and positive customer experiences.

WORK EXPERIENCE

Circulation Manager 07/2024 – Present

El Riot Media • Carlsbad, NM

Developed and executed strategic initiatives to enhance customer satisfaction and loyalty.

Facilitated regular meetings with staff to review progress and identify improvement opportunities.

Uphold customer service standards by addressing and resolving customer issues effectively.

Crafted and implemented strategic plans to meet company goals and objectives.

Oversaw daily operations, ensuring adherence to quality and efficiency standards.

Processed customer complaints and issues promptly to maintain a positive brand reputation.

Materials Coordinator 11/2019 – 07/2024

USA Today Gannett • Carlsbad, NM

Monitored inventory levels and initiated reorders as needed.

Streamlined logistics operations by optimizing transportation routes and scheduling pickups.

Responded swiftly to customer inquiries regarding product availability or delivery timelines.

Communicated effectively with vendors about pricing, availability, and delivery schedules.

Roadside Assistant

11/2020 – 02/2022

Aero Roadside Services • Carlsbad, NM

Utilized company systems to identify and dispatch available service providers in the customer's vicinity.

Managed escalated situations with composure, alleviating customer frustration when necessary.

Accurately logged and maintained detailed records of customer interactions.

Prioritized customer satisfaction with timely and effective service delivery.

Adhered to company guidelines and quality standards to ensure a positive customer experience.

EDUCATION

ASSOCIATES OF APPLIED SCIENCE - NURSING

New Mexico State University - Carlsbad • Carlsbad

09/2000 – 05/2028

Certificate of Credit - H&R Block Income Tax Credit

11/2024 – 01/2025

H&R Block • Carlsbad, NM

SKILLS

Customer Inquiry handlings

Event Planning

Office Supply Management

Human Resources

Microsoft Teams

Faxing

Google Sheets

Presentation preparation

Travel Scheduling

Report preparation

Analytical Thinking

Mobile Devices

Zoom

Teams

Freight experience

Medical records

Database management

Nursing

Property management

Attention to Detail

Recruiting

Clerical Computer literacy

Office Experience

Interpersonal skills

Writing skills

Phone etiquette

Client services

Multitasking

experience

Conflict Management

Tina deMoss

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