Customer Service & Guest Experience Specialist
Resume:
Christine Nejman
Robinson, TX *****
**********@*****.***
Professional Summary
Customer Service Representative highly effective at anticipating and accommodating customer needs. Friendly, punctual and enthusiastic team player. Hardworking professional who thrives under pressure and goes above and beyond to create unforgettable guest experiences. 15 years’ experience proven service with a diverse assortment of high end customers in an upscale environment. Customer-oriented server with excellent interpersonal and communication skills. Food and beverage expert. Recently licensed in preparation of food and liquor laws. Focused individual highly successful at multi-tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude and a good sense of humor during peak hours.
Authorized to work in the US for any employer
Work Experience
Direct Retail Sales Representative
Crossmark LLC-Austin, TX
October 2019 to Present
Serve as a team lead in the organization and execution of and remodel work. Effectively partner with store personnel for the scheduling and communication of reset and remodel work. Read and follow a plan-o-gram to effectively complete reset and remodel work. Have a working knowledge of merchandising and retail terminology. Perform duties such as moving and cleaning shelves, installing new racks and shelves, displaying merchandise properly, placing shelf strips and attaching tags properly, checking date codes and plan-o- gram integrity, and processing pack outs, restocks and reorders as necessary. Assist in gathering and moving materials, supplies, fixtures and equipment necessary for the assigned reset and remodel work.
Partner with store personnel and co-workers to achieve and maintain merchandising excellence, discuss changes, and build an effective working relationship. Report and discuss observations and issues with Mandate Senior Area Manager/Mandate Area Manager. Effectively and accurately work with web based applications to indicate work availability, check schedule for work assignments, accept work assignments, receive work documentation and information, record work start and completion times, record work mileage, record work expenses, record work time and attendance, and complete training activities.
Effectively and accurately prepare, process, submit, and manage documentation related to assigned reset and remodel work.
Perform job safely by demonstrating full awareness of his/her surroundings. Utilize proper safety techniques and equipment use when necessary. Be proactive in alerting management to any unsafe act or condition to prevent injuries.
Perform other duties as assigned.
Understand and follow all Acosta policies and procedures Essential Functions Customer Experience
Boar's Head-Austin, TX
September 2018 to October 2021
Positively impact the customer experience at the retail store level by accurately assessing the deli service needs throughout the day and adjusting focus to meet changing needs Actively engage with the deli customers though timely and sincere acknowledgment, proactive companion selling, and product.
Develop Brand loyalty and grow Brand usage by providing recipe ideas to deli customers Build rapport with deli customers to create and maintain loyal fans of Boar's Head Brand products Host a variety of in store sampling and product pairing events focusing on product presentation Selling Events
Build awareness of Boar's Head Brand premium delicatessen products by engaging consumers through product sampling
Actively promote Boar's Head Brand products by educating consumers on flavor, nutritional information, quality and complementary products
Possess a positive, energetic, and serving attitude Brand Coach Provide behind the counter training to deli employees with a focus on exceptional customer service, product knowledge, product parings, slicing technique, etc. Create a selling culture within the deli, mentor deli associates to become passionate about providing exceptional customer service
Premium Advantage Specialist Delicatessen Department Manager, Market Research Analysts and Marketing Specialists
Boar’sHead Austin Provisions Ltd-Pflugerville, TX
December 2018 to September 2019
The Premium Advantage Specialist is responsible for enhancing the customer experience by providing in-store support to national accounts during peak periods. The role will assess changing deli conditions throughout the day and tailor support to address store needs in real time. The Premium Advantage Specialist will be in-store during peak customer traffic periods including weekends and weekdays until 7 pm.
Brand Artist
Deli King-Orange County, CA
May 2010 to June 2016
Set service case, ensure full product line is displayed in an appealing yet appetizing manner Maintain retail product presentations; ensure displays are fully stocked, clean, and visually pleasing and each item is priced
Update merchandising and marketing materials as required General
Complete additional activities or special projects as assigned STRENGTHS:
● Extensive guest management experience
● Excellent ability to anticipate and respond to individual guest needs and preferences
● Superior skills in upholding practices and preventing unauthorized food handling
● Exceptional skills in handling diverse types of Food and Dishes
● Excellent oral and written communication skills
● Establish and maintain effective working relationships
● Deals effectively and courteously with departmental personnel
● ServSafe certification
● CPR certification
● Thrives in fast-paced environment
● Courteous, professional demeanor
Lead Brand Ambassador
Boar’s Head Deli King, Inc.-Orange County, CA
January 2010 to December 2014
Prepared Boars Head ingredients to make Developed and maintained positive working relationships with others to reach business goals
Interacts with customers and sales prospects
Provides information to the company on sales opportunities in a particular community Consistently provided professional, friendly service Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
Displayed enthusiasm and knowledge about the products Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients. Event Specialist/Trainer
Boar’s Head,LA Deli Distributors
Responsible for the setup of marketing related equipment and promote items Maintained product levels and inventory control item Stored items according to posted food health
Prepared ingredients to make for guests to consume . Maintained individual prep area in a neat and orderly fashion, Kept track of the promotional strategies of the competitive brands and their effect Lead and coordinate the activities performed by the marketing executives Presented products and techniques for serving, educating customers on various merchandise in the market place
Merchandised BoarsHead product for Major Grocery Stores and independent market Event Specialist/Trainer
Education
Associate in Arts (AA) in Culinary Arts
Long Beach City College - Long Beach, CA
August 2005 to August 2007
High School Diploma in General
Richland High School - Orange, CA
Skills
• Cooking
• Catering
• Basic math
• Sales
• Customer service
• Negotiation
• Customer support
• Microsoft Excel
• Windows
• Google Docs
• Computer skills
• Food handling
• Serving
• Events management
• Kitchen experience
• Menu planning
• Mentoring
• Management
• Sales management
• Merchandising
• Food preparation
• Moving
• Inventory control
• Marketing
• Food safety
• Planograms
• Banquet experience
• Event planning
• Training & development
• Culinary experience
• Math
• Cleaning
• Computer operation
• Event marketing
• Presentation skills
• Market research
• Retail sales
• Research
• Direct sales
• Communication skills
• Maintenance
• Cashiering
• Administrative experience
• Cash handling
• Microsoft Office
• Outside sales
• CPR
• Stocking
• Leadership
• Driving
• Organizational skills
• Time management
• Customer service
• Front desk
• Guest services
• Sales
• Hospitality
• Marketing
• Typing
• Food handling
• Menu planning
• Cooking
• Serving
• Events management
• Cash handling
• Merchandising
• Presentation skills
• Supervising experience
• Driving
• Sales management
• Direct sales
• Training & development
• Retail sales
• Hotel experience
Languages
• English - Expert
Certifications and Licenses
Food Handler Certification
Driver's License49216657
April 2023 to January 2032
Driver's License
December 2021 to August 2024
Class C
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