Administrative Professional with 10+ Years Experience

Tanga Prettiman

**** **** ***, **********, ** ***25 PHONE 510-***-****

E-MAIL: TSPBUTTERFLY@ GMAIL.COM

OBJECTIVE/PROFILE

Goal driven, self-motivated Administrative Professional with experience in customer care/communications, problem solving, relationship building and user training and support. 10+ years of commended performance in key service and support roles. SKILLS

Office Organization & Administration

Records & Database Management

Data Analysis

TECHNICAL

Scheduling & Calendaring

Meeting & Event Planning

Filing & Data Entry

Microsoft Windows XP/7

Mainframe

Time Sharing Option (TSO) Batch

Processing

Microsoft Word

Microsoft Excel

Microsoft Access

File Transfer Protocol (FTP)

Electronic Medical Record

(EMR) – Epic - Health Connect

WORK EXPERIENCE

2012-2022 Clinical Genetics Secretary Kaiser Permanente Oakland CA

2007-2012 Administrative Service Coordinator II Kaiser Permanente Oakland CA

2005-2007 Staff Specialist Kaiser Permanente

Oakland CA

Performed a variety of analysis and develops reports, policies and procedures in the Hemoglobinopathy department.

Have the ability to perform varied clerical duties requiring a high degree of independent judgment, speed and accuracy.

Document program interventions into Health Connect patient records under guidance of program clinical coordinator.

Developed a production tool to track and trend errors reduction rated 7% to under 1% in (3) month.

Contributed and supported departmental projects. Responds and fulfills requests for information and reports from within and outside of Kaiser in accordance with established policies and procedures.

Able to perform variety of clerical duties to support the Tracking and Screening division of the Genetics Department.

Task oriented for importing jobs from mainframe, processing and finalizing reports for Breast Cancer Tracking System coordinators.

Provides meaningful contributions with team members, openness to change and development.

Able to effectively communicate and interact with a wide variety of staff and management

Positive telephone skills

Partnership group – served as UBT Co-lead (2 years), worked with Department Director

Patient Care viable inbound and outbound calls

Support Genetic Counselor with administrative tasks

Scheduling appointments for Doctors and Genetic Counselors

Work under limited supervision.

Served as a Union Shop Steward for (2) years

2004-2005 Clerical Support Ascot Staffing/Kaiser Permanente Oakland CA

Worked temporary positions within Kaiser as Human Resource Clerk and Department Secretary. 1997-2004 Team Leader/Field Representative Department of Motor Vehicles Oakland CA

Customer Service representative, in person as well as over the phones. Possess the ability to problem solve.

Worked in the capacity as liaison of third party vendors for child support and social security claims.

Created a morale boost by developing a “Cheer Fund’, which brought together department staff.

Developed and managed small test of change, and saw immediate improvement in wait time for customers. EDUCATION

[Present] Social Science Laney College – Oakland CA References upon request

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