Adaptable Warehouse and Customer Service Professional

Summary

Proactive professional with a strong ability to adapt to new challenges. Demonstrated problem-solving skills and a history of building effective relationships with clients and team members. Committed to driving team success and delivering positive outcomes.

Experience

UPS

Warehouse Worker, Chicago, IL

08/2024 - 09/2025

Pack items accurately for shipping according to company standards Operate packaging machinery to prepare products for distribution Inspect products for quality before packing and shipping Maintain a clean and organized workspace throughout the shift Collaborate with team members to ensure timely order fulfillment Follow safety protocols while handling equipment and materials Picked and packed orders using pick sheets and RF scan guns for accuracy. Amazon Warehouse

Packer and Picker, Joliet, IL

09/2023 - 03/2024

Operated warehouse machinery to efficiently sort and package products. Maintained accurate inventory levels through regular stock checks and updates. Collaborated with team members to meet daily shipping and receiving goals. Utilized handheld scanners to track product movements and streamline processes. Organized products in designated areas for easy access and efficient workflow. Used pallet jacks to move items to and from warehouse locations. Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment. Enova International

Customer Service Representative, Chicago, IL

09/2022 - 05/2023

Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales

Created a new customer database by entering customer information into a database Developed and trained 5 new customer service representatives on the proper handling of customer inquiries Handled customer inquiries, answered questions, and resolved problems in a timely manner Mr. Handyman

Customer Support Specialist, Oak Park, IL

02/2022 - 08/2022

Resolved customer complaints efficiently to enhance service satisfaction. Coordinated service appointments, ensuring timely delivery by technicians. Assisted customers with inquiries regarding home repair services and pricing options. Managed customer feedback to drive improvements in service quality. Maintained accurate records of customer interactions for streamlined operations. Malinda Coleman

North Las Vegas, NV / ****************@*****.*** / 773-***-**** Educated clients on available service options to facilitate informed decisions. Answered inquiries over phone and email with professionalism and efficiency. Collaborated with technicians to optimize service execution and customer experience. Prolific transport Inc

Dispatcher/Customer Service, Chicago, IL

05/2020 - 01/2022

Coordinated daily dispatch schedules to enhance transport operations efficiency. Maintained accurate shipment and route records in logistics software. Communicated with drivers to confirm pick-up and delivery schedules. Responded promptly to customer inquiries regarding shipment statuses. Collaborated with team members to swiftly resolve logistical issues. Regularly updated routing information to optimize delivery processes. TTEC

Customer Service Manager, Las Vegas, NV

08/2018 - 04/2020

Supervised customer service team, ensuring high-quality support and client satisfaction. Resolved escalated customer issues through effective communication and problem-solving techniques. Monitored team performance metrics to identify improvement opportunities. Trained new employees on company policies and customer interaction methods. Developed training materials to enhance staff knowledge of products and services. Assisted customers with product inquiries and promptly resolved complaints. Answered phone calls, addressing questions and concerns efficiently. Managed escalated disputes to maintain positive relationships with customers. Skills

Customer service, Communication skills, Time management, Computer literacy, Leadership, Computer skills, Microsoft office, Typing, Warehouse experience, Load & unload, Warehouse distribution, Rf scanner, Order picking, Basic math, Basic math, MATH, Phone etiquette, Compounding medications, Pharmacy software, Inventory control, Pharmacy technician experience

Education

Pharmacy Technician

Stepful, Chicago, IL

06/2025

Received NHA Accreditation as well as recieving state license. Updating state license for NV. General studies

Fenger Academy, Chicago, IL

06/2006

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