Multilingual Interpreter & Customer Service Specialist

Valentino Antoine

******************@*****.***, valentino-antoine-336a12187, 954-***-****

Professional summary

Multilingual Haitian Creole Interpreter and Customer Service Professional with over nine years of experience supporting diverse client needs across healthcare, legal, brand protection, and financial services environments. Fluent in Haitian Creole, French, English, and Spanish, with a strong track record in resolving complex issues, managing escalations, adhering to strict verification protocols, and ensuring secure transaction handling. Recognized for improving response efficiency while maintaining high levels of client satisfaction and trust. Committed to leveraging advanced communication skills and technical troubleshooting expertise to support cross-cultural collaboration and transition into roles that integrate language services with technology-driven customer experience solutions.

Employment history

CSR Brands Protector, Jun 2025 – Jan 2026

BCforward, Carmel, Indianapolis

Haitian Creole Interpreter, May 2023 – Apr 2025

LanguageLine Solutions, Remote, CA

Customer Service Banking, Oct 2021 – Apr 2022

Alorica (Ally Bank), Sarasota, FL

Lead Customer Service, Aug 2020 – Feb 2021

Victoria's Secret, Remote, USA

Outbound Call Representative, Sep 2019 – Aug 2020

Integral Resources, Remote, USA

Customer Service Crew Member, Dec 2017 – Aug 2019

Wawa Food Market / 7-Eleven, Sarasota, FL

Managed customer inquiries and escalations for brand protection, improving resolution speed with measurable results.

Negotiated acceptably tailored resolutions with stakeholders to preserve client relationships while aligning outcomes to company policy.

Established clear verification standards for counterfeit reports, improving adjudication accuracy and protecting brand integrity...

Delivered accurate and confidential interpretation services during medical and legal consultations. Supported patient communication across various healthcare settings, including hospitals and clinics. Collaborated with medical teams to accurately convey symptoms, diagnoses, and instructions. Translated patient documentation and discharge instructions. Developed interpersonal trust in emotionally sensitive situations, contributing to improved patient outcomes. Handled more than 50 customer calls daily regarding banking, transactions, and account issues. Provided tier-1 support and escalated complex cases with follow-up and resolution tracking. Recognized for empathy, speed, and effective communication on post-call surveys. Enforced compliance with bank policies during transactions and advised customers on secure options, protecting accounts while preserving service continuity. Led daily team huddles and training on issue handling and upselling techniques. Handled high volumes of chats, emails, and calls with a focus on customer retention. Recommended additional products, contributing to increased sales. Conducted fundraising campaigns for nonprofit clients. Opened new donor accounts, collected and processed secure information. Coordinated closely with campaign managers to meet weekly donation targets. Processed transactions, handled cash and card systems. Assisted with online order fulfillment and in-store product inquiries. Maintained stock levels and ensured customer satisfaction. Education

AA, Computer Science (Expected), Jul 2019 – Present State College of Florida, Bradenton, FL

High School Diploma, Nov 2017 – Jun 2019

Glades Central High School, Belle Glade, FL

Courses

Customer Service Excellence Certificate, 2022

ALORICA

Haitian Creole Interpretation Certificate

Languageline Solution

HHA Courses, Certificate, May 2021

PINES OF SARASOTA

Skills

Haitian Creole (Expert), French (Expert), English (Expert), Spanish (Skillful), Customer Relations (Experienced), Multicultural Communication (Experienced), Problem Resolution (Skillful), Call Center Operations (Experienced), Technical Troubleshooting (Experienced), IT Support (Experienced), Microsoft Office (Experienced), CRM Tools (Experienced), VoIP Systems (Experienced). Languages

Haitian Creole (Native), French (Native), English (Native), Spanish (Proficient). References

Melanie le Clainche, State College of Florida (***********@******.***, 941-***-****), Deshjuana Bagley, State College of Florida (*******@***.***). Delivered friendly, solution-focused customer interactions to resolve issues quickly and reinforce positive guest experiences.

Python programming (CodeAcademy), fundamentals of data science & IT systems.

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