Telecommunications Integration Engineer and Designer
Resume:
James A. Everett
Glen Ellyn, IL 60137
*****.*.*******@*******.***
SUMMARY
I have extensive experience and training in various areas of telecommunications including 2G/3G data as well as LTE/IMS – VoLTE and Session Initiation Protocol (SIP) call flow. I am highly proficient in network design including the ALU/Genband MGW, ALU IMS (CTS/ISC/ASBC), SGSN, GGSN, MME, S-GW, P-GW, NSS, PCRF and CSCF functions. I am a team player who works well with others as well as alone on projects. Extremely focused on customer relations, I strive to develop strong, long-term relationships. My areas of experience include but are not limited to, supporting hardware, research, design and implementation, integration, handling software maintenance, overseeing projects, meeting strict deadlines, supervising, and testing. I offer the quick learning and adaptability that is needed for any diversified position. In addition to my enthusiasm for performing well, I bring the technical and analytical skills necessary to get the job done. My salary expectations are negotiable. References will be supplied upon request. My technical skills include:
SYSTEMS: Alcatel - Lucent: 5400 ATCAv2, 5420 CTS, 5450 ISC Access and Core, 5060 Call Server, IWF, Atrium Media Gateways (MGWs), 7750, 7705, 7740, 7210, and 1678 Nodes, 5620 SAM management system
Nortel: BSC / TCU, DMS 100, 200, 250, 300, 500, GSP, GSM, IDEN, Norstar
Ericsson: BSC, RNC, MGW
Nokia: BSC/TCSM, RNC
Siemens: 9751 and 9006
Avaya: Magic PBX, Octel Voicemail
TOOLS: XNG/GRANITE
SOFTWARE: MS WORD, MS PROJECT, EXCEL, VISIO, POWERPOINT, OUTLOOK, ACCESS 2010
EXPERIENCE
GLOW NETWORKS – CSS CORP
oIPRT Integration Engineer (09/14 – 01/26)
Verizon Wireless and C-Spire - Perform data integrity verification of ALU 7750, 7740, 7705 7210 and 1678 nodes in preparation for software upgrades. Report all discrepancies, through chain management, to customers. Perform software upgrades following approved Method of Procedures documents. Perform software upgrades following approved Method of Procedures documents. Provide validation of Method of Procedures (MOPs) and Standards Operating Procedures (SOPs) for supporting software integration and deployment work. Update/revise MOPs, SOPs, and data templates as needed to support integration and deployment.
oRF Optimization Engineer (07/14 – 09/14)
AT&T Wireless - Work independently to perform RF network optimization activities during network rollout phase. Perform optimization of CDMA, EVDO and LTE networks to troubleshoot and improve KPIs. Perform RF performance activities in customer projects independently, according to project plan and in project managers guidance. Perform analysis of KPIs, investigation, and improvement of network quality problems. Perform analysis of neighbor relations and implementation of corrections. Troubleshoot system problems such as pilot pollution, drop calls, dropped connections, handoff failures, and interference issues. Perform root-cause analysis of RF issues to meet target KPIs. Recommend parameter changes to improve performance and prepare status reports. Generate scripts necessary for RF optimization. Perform network elements monitoring, analysis, fine tuning, optimization and troubleshooting. Operate in compliance with the processes, methods and tools linked to the job and possess service excellence awareness.
oIMS Integration Engineer (01/14 – 07/14)
AT&T - Deployed and Integrateed Alcatel-Lucent 5400 ATCAv2 LCP products with 5420 CTS and 5450 ISC Access and Core systems as well as all prerequisite activities. Reviewed and coordinated Customer Information Queries (CIQs) / Gold Standards with stakeholders. Provided validation of Method of Procedures (MOPs) for supporting integration and deployment work. Updated/revised MOPs as needed to support integration and deployment. Worked as a team player with various Vendors and Alcatel-Lucent employees to support the Integration and Deployment efforts. Reported any problems or issues and adhered to the escalation process.
TELETECH TEAM / ORCHESTRA TECHNOLOGIES
oEngineering Consultant (11/12 – 06/13)
Deployed and Integrated Alcatel-Lucent Atrium Wireless Call Server (WCS) products with Wireless Media Gateway (WMG) and Inter Working Facility (IWF) systems including G9 WMG Adds, 2G/3G Pooling and WMG Rehomes as well as all prerequisite activities. Reviewed and coordinated System Engineering Details (SEDs), SS7 Mapping, and Customer Information Queries (CIQs) with stakeholders. Acted as Subject Matter Expert (SME) leading all teams on SS7 mapping and issue resolution. Provided validation of Method Of Procedures (MOPs) for supporting Atrium integration and deployment work. Updated/revised MOPs as needed to support Atrium integration and deployment. Create test specifications including creating/updating/reviewing test documents (i.e. test plans, test cases, test reports, feature specification, instructions, etc.) Built, reviewed, and tested scripts to support preparation and cutover initiatives. Supported, as requested, integration of lab equipment on as need basis. Supported management as requested for Atrium related integration, deployment, and validation needs. Worked as a team player with various Vendors and Alcatel-Lucent employees to support the Atrium Integration and Deployment efforts. Reported any problems or issues and adhered to the escalation.
T-MOBILE COMMUNICATIONS
oSr. Systems Design and Strategy Engineer (12/05 – 01/12)
Created detailed design documents (SED – System Engineering Documents) to implement new Alcatel, Tellabs, Nortel, Ericsson, IP Access, and Nokia hardware being integrated into T-Mobile’s switching facilities and provided technical expertise on those systems being integrated. Completed, reviewed, and coordinated Customer Information Queries (CIQs) used for the purpose of installation and integration of new equipment as well as upgrades. Lead team of internal and external members in creation of new format integrating SED and CIQ data into coherent single source document per vendor product. Acted as a subject matter expert (SME) for Granite / XNG database implementing thorough network design. Worked closely with other engineering teams (RAN Engineering, Performance, Transport Engineering, Traffic Engineering, as well as others), managers, project management, and technicians to develop processes and procedures to ensure seamless transitions.
oNetwork Operations Technician III (6/03 – 12/05)
Worked rotating shifts maintaining mobile network integrity for the Eastern United States region. Monitored various vendor equipment using NetXperts monitoring system for performance functionality. Resolved issues in a timely manner. Created and assigned trouble tickets as required.
ESTEE LAUDER COMPANIES
oAdministrator Corporate Telecommunications (12/02 – 6/03)
Administrated day-to-day telecommunications needs for Estee Lauder Companies. Scheduled and performed MACs (Moves, Adds, and Changes) for individuals as well as entire groups. Established processes for and performed maintenance needs. Created databases, chaired weekly conference calls with vendors, and logged trouble tickets and follow-ups.
AMENCOM
oField Technician/Technical Support (5/02 – 12/02)
Installed, expanded, performed trouble shooting techniques, and maintained Telrad, Teltronics, Nortel Norstar, and other key-systems as well as various voicemail systems. Ran and tested inter-office cabling for new builds and expansions.
NORTEL NETWORKS
oEMEA GSS Engineer (1/01 – 4/02)
Supported EMEA (Europe, Middle East, and Africa) markets with software and hardware installation issues. Assisted project managers in providing customer care for network/technical issues. Trained local employees and contractors to perform job functions and customer focus.
oETAS, TAS, GNTS Engineer (9/99 – 12/00)
Supported customers on software and hardware issues meeting and/or exceeding SLAs. Utilized UNIX Shell command-line interpreter to create test scripts. Resolved problems by performing in-depth investigations for various software, translations, and hardware issues.
oInstallation and Commissioning Field Supervisor (11/97 – 8/99)
Supported Carrier Networks on software and hardware for DMS installation issues. Assisted project managers in providing customer care for network and technical issues. Supervised and trained contractors and internal employees on installation projects overseeing the projects from delivery to implementation. Provided performance reviews with internal trainees. Tested newly installed equipment for functionality and reliability. Assisted customers in resolving network and hardware issues.
oCaptive Office Support Engineer (1/95 – 10/97)
Acted as support prime for software and hardware equipment testing. Supported internal customers by performing in-depth investigations of software, translations, and hardware issues. Performed office reconfigurations per customers’ request. Maintained documentation of customers’ images. Trained new personnel on equipment as well as job responsibilities.
oSL100 FMA Lab Intern (5/94 – 12/94)
Supported software and hardware issues for the SL100 Lab equipment. Assisted lab engineers in running feature tests for gate releases on new switch software loads. Maintained test case results for engineers. Created and maintained test lab library database.
EDUCATION and TRAINING
AAS Degree in Electronic Telecom. Eastfield College Mesquite, TX (1991 – 1996)
Working toward finishing my Bachelors of Liberal Arts with a focus in Business and Technology Management at DePaul University.
LICENSES
Illinois Real Estate License
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