PMO Program Manager Resume Title: Senior IT Program Manager, PMO

Manfred Njang Ayuk

Adelphi, Maryland 240-***-**** ************@*****.*** https://www.linkedin.com/in/manfred-ayuketang-68132012

Professional Summary

Results-oriented Program Manager with 15+ years of experience steering complex, multi-million dollar portfolios across global, cross-functional teams. Expertise in aligning technical roadmaps with business objectives through the implementation of Waterfall and Agile methodologies such as Scrum, Kanban, Extreme Programming (XP) and Lean Software Development( to accelerate time-to-market and maximize ROI. Proven track record in end-to-end budget oversight and optimized resource allocation to drive cost-efficiencies while maintaining rigorous quality standards.

Authorized to work in the U.S. – US Citizen

Work Experience

Personalized Instructional Gaming Institute LLC Adelphi, MD

Senior Program [ Project Manager March 2025 – Present

●Automated complex reporting via Maestro Studio scripting APIs, slashing manual effort by 50% and increasing sprint accuracy by 35% with real-time data.

●Led a Windows Server refresh across data centers, cutting system downtime by 30% and boosting processing performance by 40% via optimized integration.

●Directed cross-functional report developers to create transparent Tableau dashboards, achieving a 95% stakeholder satisfaction rate on data quality and accessibility.

●Led end-to-end deployment planning across development sites and distribution networks, optimizing inventory allocation and logistics strategies to improve service levels while reducing transportation and operational costs.

●Collaborated with production planning and cross-functional teams, aligning features, code, and data deployment with production schedules and promotional activities, which minimized stock shortages and improved on-time product availability.

●Drove data accuracy and continuous improvement in ERP systems (SAP, Kinaxis), enhancing inventory visibility, reducing excess and obsolete stock, and supporting efficient product launches and supply chain optimization initiatives.

●Led the design and deployment of data lake architectures, enabling scalable storage and processing of structured and unstructured data for advanced analytics.

●Established governance and access controls for data lakes, ensuring data security, compliance, and proper data classification.

●Drove integration of data lake platforms with analytics and AI tools, enhancing data accessibility and enabling advanced data science and machine learning use cases.

●Developed and executed enterprise data strategies, aligning data initiatives with business objectives to drive innovation, operational efficiency, and competitive advantage.

●Defined data roadmaps and transformation programs, prioritizing initiatives such as data integration, governance, and analytics capabilities.

●Collaborated with executive leadership to promote data-driven culture, increasing adoption of BI tools and improving strategic decision-making across the organization.

●Managed project teams to implement full lifecycle ITSM solutions covering Incident, Problem, Change, Release, SLA, and CMDB management. Projects delivered 98% on-time with 35% reduction in operational risk utilizing ITIL-aligned processes and governance.

●Conducted root cause analysis of budget variances, reducing project costs by 10% through optimized resource utilization and advanced Microsoft Project scheduling.

●Served as the primary Subject Matter Expert (SME) for JIRA, designing and managing boards, workflows, and configurations to support Agile project delivery across multiple cross-functional teams.

●Led sprint planning, backlog grooming, and daily stand-ups using JIRA, improving team velocity and achieving 95% sprint completion rates across multiple

●Developed and maintained real-time JIRA dashboards and executive reports, providing visibility into sprint progress, risks, and KPIs, enabling faster

●Led the implementation of SharePoint as a centralized project management platform, improving document management, collaboration, and version control across cross-functional teams.

●Managed scope, schedule, budget, and risks for the training program while delivering executive-level dashboards and status reports, enabling data-driven decision-making and maintaining stakeholder alignment across IT, clinical leadership, and program sponsors.

●Managed Azure Data Lake migration, cutting storage costs by 30% and improving processing speed by 45%.

●Led the successful implementation of ADP payroll solutions across multi-state operations, delivering on time and within budget while ensuring seamless transition with zero payroll disruption.

●Developed and managed comprehensive project plans with task-level tracking, improving delivery predictability by 25% and ensuring strict adherence to milestones, timelines, and governance standards.

●Coordinated effectively across HR, payroll, finance, vendors, and technical teams, aligning business requirements with system capabilities and reducing requirement gaps and rework by 30%.

●Managed RAID logs (Risks, Actions, Issues, Dependencies) within SharePoint, improving risk visibility and accelerating issue resolution through structured tracking and escalation.

●Optimized resource management and capacity planning using Project Server, balancing workloads and reducing resource conflicts across enterprise projects.

●Automated reporting and status updates through Project Server and SharePoint integration, reducing manual reporting effort and increasing data accuracy for leadership reviews.

●Defined/enforced SDLC gates/checkpoints to ensure quality deliverables (requirements, design, test plans, deployment artifacts) met PMO and regulatory standards prior to approval.

●Enhanced requirements traceability through from conception to delivery through creation and enforcement of comprehensive traceability matrices across business requirements, development work items, test cases, and final deliverables ensuring complete validation and audit trail.

●Directed system integration and end-to-end testing activities including Software Integration Testing (SIT), User Acceptance Testing (UAT) and regression testing across various testing environments to verify integration points between applications, supporting infrastructure, and third-party software.

●Improved release/deployment processes and change management through implementation of release calendars, rollback procedures, and post-launch reviews.

●Supported compliance and audit requirements by maintaining centralized documentation repositories and approval workflows in SharePoint, ensuring traceability and adherence to regulatory standards.

●Proactively identified and managed interdependencies, risks, and issues, implementing structured escalation and resolution processes that reduced critical blockers and kept projects on schedule.

●Ensured full compliance with payroll regulations and organizational standards while delivering executive-level status reports, enabling data-driven decision-making and achieving high accuracy in payroll processing.

●Championed real-time DevOps adoption via Maestro Studio across art, design, and engineering teams, slashing revision cycles by 30%.

●Designed and optimized multi-channel marketing campaigns within Adobe Campaign, improving audience segmentation accuracy and increasing campaign conversion rates through data-driven targeting strategies.

●Integrated and unified customer data across multiple sources using Adobe Experience Platform (AEP), enabling real-time customer profiling and enhancing personalization capabilities across digital channels.

●Implemented data governance and audience management best practices within Adobe Campaign and AEP, ensuring compliance, improving data quality, and enabling more effective campaign orchestration and reporting.

●Introduced predictive analytics for risk management, reducing project risks by 40% through early intervention.

●The cybersecurity team implemented Mobile Data Management (MDM) to protect organizational data through my guidance, which secured confidential information control. The security team implemented remote lock and wipe methods to defend against data breaches and theft by hackers.

●I guided a project that used MDM to support BYOD adoption in the workplace, allowing organizations to reduce employee device expenses.

●Led teams of Agile developers to develop critical statewide education applications from requirements through design, development, testing, and production through entire SDLC. Ensured all work met legislative requirements as well as met agency business needs/priorities

●Organized multiple Agile Scrum/Kanban teams to create predictable sprints resulting in faster delivery. Activities included backlog grooming, sprint planning, stand-ups, reviews, and retrospectives.

●Defined PMO SDLC governance approach and ensured the alignment of SDLC standards with Agile practices and enterprise project controls allowing for transparency, traceability, and control across projects.

●I directed a data team project utilizing MDM technology to centrally administer organizational applications by automating installation and configuration, policy updates, and removals. The project resulted in decreased time and resource investment for IT administration.

●Applied change management and continuous improvement methodologies (e.g., Lean, Agile) to support adoption of new procurement systems, improving user engagement and process compliance.

●Led end-to-end analysis of Procure-to-Pay (P2P) processes, identifying inefficiencies and recommending technology-driven improvements that reduced cycle time and enhanced spend visibility.

●Led the successful delivery of a large-scale Epic Systems training program, managing all phases from planning through execution, resulting in a 95%+ training completion rate and seamless readiness for system go-live across multiple departments.

●Designed and implemented a structured user identification and enrollment framework, onboarding over 480+ clinical and administrative users while improving enrollment accuracy by 30% and reducing onboarding delays.

●Partnered with cybersecurity and IAM teams to implement role-based access controls aligned with least privilege principles, ensuring compliant and timely provisioning of system access for all trainees while reducing access-related incidents by 25%.

●Proactively identified and resolved access dependencies and workflow bottlenecks, introducing process improvements that reduced training disruptions by 40% and improved overall program efficiency.

●Utilized business process modeling tools (e.g., BPMN) to document current and future state processes, enabling clearer stakeholder alignment and improved operational efficiency.

●Led end-to-end migration of legacy mainframe workloads to AWS-based cloud architecture, reducing infrastructure costs by 35% and improving system scalability and performance.

●Directed multi-phase cloud migration initiatives leveraging Amazon Web Services, ensuring zero critical downtime and successful cutover of high-volume data processing systems.

●Coordinated deployment of open-source distributed applications (e.g., microservices and data pipelines), improving processing throughput and reducing batch processing times by 40%.

●Drove program delivery with a strong execution mindset, consistently meeting aggressive timelines across multiple concurrent workstreams in a fast-paced, high-pressure environment.

●Implemented Kanban-based workflows using Jira, increasing team velocity and improving sprint predictability by 25%.

●Through my leadership in implementing the Mobile Data Management project, we achieved legal adherence to data protection standards and regulations.

●I managed a project implementing Mobile Data Management, which tracks every organization's device by monitoring device locations and software health alongside their current states.

Department of Homeland Security Washington, D.C. (Remote)

Program Manager March 2024 – February 2025

●Integrated Hadoop data compression into legacy storage, cutting storage costs by 30% by eliminating infrastructure inefficiencies

●Engineered a robust data governance framework using Talend and SQL Server validation rules, cutting data errors by 30% and improving reporting accuracy

●Streamlined project tracking and reporting via Procore software for a $1M national laboratory contract, completing the assignment two weeks ahead of schedule.

●Standardized JIRA workflows, issue types, and reporting structures, improving consistency across teams and reducing project tracking inefficiencies by over 30%.

●Implemented burn-down, burn-up charts, and velocity tracking within JIRA, enabling data-driven performance monitoring and continuous improvement of Agile processes.

●Facilitated transparent communication through JIRA reporting and dashboards, ensuring alignment between technical teams and executive stakeholders while proactively identifying risks and dependencies.

●Led the end-to-end implementation of an enterprise Master Data Management (MDM) solution, consolidating data from 10+ source systems, improving data consistency and reducing duplication by over 35%.

●Directed comprehensive data profiling initiatives using SQL and Python, identifying data anomalies, inconsistencies, and gaps, resulting in a 40% improvement in data quality metrics across critical business datasets.

●Conducted in-depth source system analysis across multiple legacy and cloud platforms, defining data lineage and mapping structures that enabled seamless data integration and migration into centralized data platforms.

●Managed organization-wide information security programs based on National Institute of Standards and Technology (NIST), ISO 27001, and CIS standards, building enterprise governance, baselining controls, and implementing compliance procedures that increased audit readiness and mitigated risk.

●Oversaw security programs within a fast-paced matrixed organization, effectively adapting to changing scope, priorities, and dependencies while ensuring critical cybersecurity initiatives were delivered on-time across distributed teams.

●Collaborated with business executives and stakeholders to assess organizational needs and develop and implement security programs that aligned with company goals and drove cybersecurity investment decisions.

●Designed and implemented KPI-focused program management and reporting processes. Developed and utilized security metrics (risk ratings, percent of vulnerabilities remediated, average incident resolution times, etc.) to make data-driven decisions.

●Led release planning efforts and maintained the roadmap to ensure agency priorities were incorporated and met through prioritization of the product backlog.

Incorporated CI/CT and enforcing DoD/acceptance criteria to reduce rework and improve overall quality of software being built by Agile teams.

●Consistently communicated with stakeholders and executives to ensure understanding and support of the technical work being delivered. Created transparency around project status to include both challenges and successes.

Managed risks, dependencies, and handoffs between multiple Agile teams to include infrastructure, application, and vendors to reduce risks to delivery.

●Influenced continuous process improvement activities using learnings from sprint retrospectives and other key measurements such as velocity, burn-down charts, and cycle time to improve team efficiency.

●Led Agile teams that encouraged ownership and accountability across the entire team to create a high performing Agile culture.

●lcLed teams through UAT, training, and production readiness for successful system implementation.

●Established and managed IAM program governance frameworks, including tracking of goals, deliverables, and status reporting, improving transparency and enabling consistent executive-level visibility across all IAM initiatives.

●Owned and maintained IAM project delivery roadmaps, ensuring alignment with organizational priorities, timely execution of key initiatives, and proactive management of dependencies and milestones.

●Represented IAM in cross-functional intake and capacity planning forums, optimizing resource allocation and prioritization of initiatives based on business impact and operational readiness.

●Served as the primary point of contact for risks, issues, and escalations, implementing structured risk management processes that improved issue resolution time and minimized delivery disruptions.

●Delivered clear, concise, and executive-ready communications, including status reports, presentations, and stakeholder updates, strengthening alignment across business, technology, and leadership teams.

●Collaborated with business stakeholders to define and implement key performance indicators (KPIs) aligned with organizational goals, enabling real-time performance tracking and improving decision-making efficiency.

●Leveraged advanced SQL and Python (Pandas, NumPy) to query and analyze large, complex datasets (millions of records), delivering actionable insights and supporting predictive analytics initiatives.

●Established data governance frameworks and standard operating procedures, ensuring compliance, improving data ownership clarity, and enhancing overall data lifecycle management across projects.

●Leveraged advanced SQL and Python (Pandas, NumPy) to query and analyze large, complex datasets (millions of records), delivering actionable insights and supporting predictive analytics initiatives.

●Established data governance frameworks and standard operating procedures, ensuring compliance, improving data ownership clarity, and enhancing overall data lifecycle management across projects.

●Directed the lifecycle of 12+ concurrent web application projects over a 24-month period, achieving a 98% on-time delivery benchmark through risk mitigation and resource optimization

●Spearheaded a comprehensive Quality Management System (QMS) overhaul and continuous improvement cycle, securing a 95% customer satisfaction rating across project deliverables

●Owned CMDB architecture and governance across hybrid cloud/on-prem platforms and drove asset management strategy to enhance data integrity, improve compliance (NIST/FedRAMP), and cut infrastructure costs by 30%.

●Utilized expert-level skills in JIRA and Confluence to optimize ITSM processes through Agile/DevOps methodologies and tools to automate 50% of reporting, increasing sprint accuracy and delivery by over 30%.

●Architected enterprise-wide AI / ML programs from inception through execution to enable more effective security risk and threat detection.

●Led stakeholders and multidisciplinary teams of analysts, data scientists, and engineers to operationalize predictive models.

●Delivered ML to enhance threat detection, mission readiness, and infrastructure security.

●Oversaw program scoping, budgeting, risk assessment, and senior stakeholder reporting for various mission-driven DHS initiatives.

●Defined and operationalized enterprise program strategy aligned to organizational goals, establishing OKRs and KPIs that improved performance tracking, enabled data-driven decision-making, and ensured alignment across multiple initiatives and business units.

●Designed and maintained a robust program governance framework, including steering committees, escalation paths, and decision-making processes, which improved accountability, reduced risks, and accelerated resolution of critical issues across the portfolio.

●Implemented comprehensive program monitoring and reporting structures, aggregating data from multiple projects into executive dashboards, enhancing visibility into program health, milestone progress, and cross-functional dependencies.

●Led end-to-end implementation of enterprise solutions integrating IBM Maximo, Oracle Primavera, and Oracle Unifier, improving asset lifecycle management and project tracking efficiency across multiple business units.

●Managed end-to-end data warehouse implementation projects, integrating multiple data sources into a centralized repository to support enterprise analytics and reporting.

●Coordinated ETL/ELT development and optimization efforts, improving data processing efficiency and reducing latency in reporting systems.

●Oversaw data warehouse modernization initiatives, transitioning legacy systems to scalable architectures and improving performance and accessibility.

●Led enterprise-wide Agile transformation for a federal client, establishing standardized playbooks, governance frameworks, and delivery metrics that improved cross-team alignment and increased on-time delivery rates across multiple programs.

●Drove Agile maturity across distributed teams by implementing coaching models, Scrum/Kanban best practices, and continuous improvement cycles, resulting in measurable gains in team velocity, predictability, and stakeholder satisfaction.

●Built and operationalized a data-driven Agile performance framework, leveraging KPIs such as cycle time, sprint predictability, and value delivery to inform executive decision-making and optimize resource allocation.

●Partnered with Transformation Office leadership and program sponsors to align Agile initiatives with mission objectives, ensuring consistent delivery of business value while adapting practices to organizational culture and federal compliance requirements.

●Directed cross-functional delivery of solutions leveraging Microsoft SharePoint and Microsoft Power Platform, enabling automated workflows, document management, and enhanced team collaboration, resulting in increased operational productivity.

●Managed database design, migration, and integration efforts using Microsoft SQL Server, ensuring data accuracy, performance optimization, and seamless interoperability between enterprise systems.

●Coordinated stakeholders, vendors, and technical teams to deliver complex system implementations on time and within budget, reducing project delays and improving governance across IT and business functions.

●Established standardized project governance frameworks, including risk management, reporting, and change control processes, ensuring successful adoption of integrated solutions and alignment with organizational objectives.

●Facilitated integration of AI-powered models with security and enterprise technology to enhance governance, compliance, and operational awareness.

●Achieved 98% on-time delivery across 12+ application projects by enforcing Agile transformation with 90% adoption using Scrum and SAFe.

●Orchestrated enterprise-grade data migration to Azure & Databricks, increasing processing speed by 45%, and reducing costs by 30%

●Implemented model portfolio rebalancing in Charles River IMS, halving rebalancing cycle time and cutting manual errors by 45%

●Managed VOIP/VTC deployments for 5 labs, cutting travel costs by 30% and achieving 95% user satisfaction.

●Led end-to-end financial and business case management processes, supporting capital planning, budgeting, forecasting, and variance analysis while driving structured business case development and approval cycles for strategic initiatives.

●Strengthened cross-functional collaboration and delivery execution, leveraging tools such as Jira, Confluence, and Power BI to streamline communication, manage schedules and dependencies, and ensure successful execution of complex, enterprise-level programs.

●Facilitated alignment between engineering, operations, security, and product teams, ensuring seamless integration and delivery across complex technical ecosystems.

●Oversaw production operations, including maintenance windows, upgrades, and incident resolution using ServiceNow, reducing incident resolution time by 30%.

●Demonstrated proactive leadership by asking critical questions, anticipating challenges, and fostering a culture of accountability, continuous improvement, and adaptability within teams.

BCIT Baltimore, MD

Senior Project Manager January 2022 – February 2024

●Enhanced ITSM processes (ticketing, change management, and escalation handling), improving service delivery consistency and minimizing operational disruptions.

●Delivered clear, concise executive-level reporting and led stakeholder meetings with client success and sales teams, ensuring transparency and alignment on program status and risks.

●Built strong relationships with engineering teams by translating business requirements into technical deliverables, improving collaboration and reducing rework.

●Effectively managed high-priority escalations in a fast-paced environment, resolving critical blockers and maintaining delivery momentum under tight deadlines.

●Drove a 30% boost in survey engagement by executing high-velocity CRM outreach campaigns for key demographics

●Led $10M SAP S/4HANA modernization across 15+ agencies, streamlining financials, HR, and procurement with 90% adoption.

●Led the successful migration of legacy systems to an Oracle Database environment, reducing system downtime by 30% and improving data accessibility across business units through coordinated planning, risk management, and stakeholder alignment.

●Led large-scale digital and platform modernization programs (Montgomery County Public Schoos - 11 years) and Baltimore city -2 years), delivering complex, multi-phase initiatives that improved system scalability, performance, and user experience across enterprise environments.

●Established scalable Agile operating models to support program expansion, including resource planning strategies, role standardization, and tooling integration (e.g., Jira/Confluence), enabling seamless onboarding of new teams.

●Balanced strategic innovation with execution by leading day-to-day program delivery while introducing forward-looking Agile practices, such as lean portfolio management and value stream mapping, to enhance long-term program sustainability and impact.

●Directed a cross-functional team to optimize Oracle database performance by implementing indexing strategies, query tuning, and resource allocation improvements, resulting in a 40% reduction in query response time and enhanced application performance

●Completed business analysis for Mobility as a Service (MaaS) platform providing riders with information and integrated access to multimodal transit options (public transit, ride hail, micromobility, parking). Developed stakeholder requirements into technical specifications which allowed platform to support API connections quickly and efficiently, cutting integration lead time by 15%.

●Performed advanced data analysis using large datasets to identify trends, anomalies, and actionable insights supporting marketing and campaign performance.

●Utilized Adobe Campaign (v7/v8) to analyze campaign data, optimize targeting strategies, and improve customer engagement outcomes.

●Worked with Adobe Experience Platform (AEP) to integrate, manage, and analyze customer data across multiple sources for unified reporting and insights.

●Reviewed and validated ETL processes, identifying data quality issues, transformation errors, and pipeline inefficiencies to ensure accurate and reliable data delivery.

●Collaborated with data engineering teams to troubleshoot ETL issues, improve data workflows, and enhance overall data pipeline performance.

●Defined and executed enterprise data governance strategy and roadmap, aligning business, security, and compliance requirements into actionable initiatives that improved data visibility, protection, and regulatory compliance across the organization.

●Led backlog management and delivery of data governance capabilities, including metadata management, data lineage, data quality, and access governance, ensuring prioritized execution and measurable value delivery using Agile tools such as Jira and Confluence.

●Established data governance standards and operating models, including business glossary, data ownership, and stewardship frameworks, resulting in improved data accountability, consistency, and trusted data sources.

●Drove cross-functional collaboration with security, legal, and compliance teams, embedding regulatory requirements (GDPR, CCPA, HIPAA, SOX) into governance processes and ensuring audit readiness through structured control mapping and documentation.

●Oversaw implementation and adoption of data governance platforms and tools (e.g., Microsoft Purview, Collibra, Alation), enabling automated data quality monitoring, lifecycle management, and enterprise-wide adoption through training, communication, and stakeholder alignment.

●Developed dashboards and reports to communicate key findings, enabling stakeholders to make data-driven decisions related to campaign effectiveness and customer behavior.

●Negotiated between transit agencies, mobility companies, software companies, and team members to ensure business objectives, SLAs, and integration requirements were feasible and met by all parties. Led cross-team delivery efforts which brought MaaS products live throughout Baltimore on time.

●Identified and mitigated technical and operational risks early in the lifecycle, preventing delays and ensuring adherence to scope, schedule, and budget constraints.

●Streamlined workflows and eliminated bottlenecks across migration and operations processes, improving delivery efficiency and team productivity.

●Managed implementation of $1.5M SaaS enterprise resource planning (ERP) system across 5 City departments u from start to finish, completing the project early by 2 weeks and 8% under budget.

●Collaborated with Engineering, Customer Success and Product to implement SaaS customer relationship management (CRM) tool with 200+ users. Reached 100% adoption in 30 days.

●Led the development and execution of an enterprise-wide data strategy and roadmap, aligning data

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