Entry-Level Power BI & Data Analytics Professional
Resume:
Scott Harrison
Hudson Falls, NY ***** 518-***-**** ***************@*****.***
SUMMARY: Technology professional with over 12 years of experience spanning IT support, systems analysis, and customer-facing roles. Recently transitioned into data and analytics development, building hands-on skills in Microsoft Power BI, SQL, and data modeling. Known for strong problem-solving abilities, clear communication with technical and non-technical stakeholders, and a self-driven approach to learning modern BI tools. Seeking an entry-level or associate Power BI Developer role.
DATA & ANALYTICS SKILLS: Microsoft Power BI: Hands-on experience building reports and dashboards using Power Query for data transformation, DAX for calculated measures, and M-code for advanced shaping. Familiar with data modeling concepts, relationships, and visualization best practices.
SQL: Experience writing queries to extract, filter, and join data from relational databases to support reporting and analysis.
Data Preparation: Data cleansing, normalization, validation, and documentation to ensure accurate and reliable reporting.
TECHNICAL SKILLS: Support & Systems: Desktop support, Service Desk operations, Active Directory, Windows environments, hardware and software troubleshooting, audiovisual.
Platforms & Tools: Windows 10/11, Microsoft Office, Office 365, ServiceNow, VPN, TCP/IP networking.
Professional Skills: Customer service, communication, documentation, time management, problem solving, and ability to learn new technologies quickly.
EDUCATION:
Middleburg High School – Middleburg, FL Diploma
CERTIFICATIONS:
CompTIA A+ (Lifetime)
Microsoft MCP (5 of 7 exams completed)
Lenovo Certified (2012)
Apple Certified (2012)
Dell Service Certified – Laptops & Desktops (2012)
IBM Certified Mobile and Desktop
WORK EXPERIENCE: Self-Employed – Life Insurance Sales Consultant Queensbury, NY 04/2023 – Present
- Conduct outbound sales calls using provided and self-sourced leads to educate clients on life insurance products focused on covering funeral and final expenses.
- Perform needs-based consultations to assess financial situations, family considerations, and coverage requirements.
- Clearly explain policy features, pricing, underwriting requirements, and benefits in a compliant and ethical manner.
- Manage the full sales lifecycle including lead follow-up, application submission, documentation, and ongoing client support.
- Track leads, conversations, and outcomes to improve conversion rates and customer experience.
- Develop resilience, persuasion, objection handling, and time-management skills in a high-volume, performance-driven sales environment.
Desktop Support Specialist Gracenote Queensbury, NY 09/2015 – 04/2023
- Provided comprehensive desktop and remote support for over 400 users across hardware, software, networking, VPN, PC/Mac, VOIP, and custom applications.
- Managed user accounts, permissions, and security using Active Directory.
- Built strong relationships with users and leadership through proactive communication and early issue identification.
- Delivered remote support beginning in 2020 using Zoho and similar tools, maintaining service levels during remote operations.
Technical Support Specialist CompuCom Schenectady, NY 08/2012 – 09/2015
- Served as the primary on-site technical resource supporting end-user computing, facilities technology, and operational systems.
- Supported desktop environments, networking coordination, conference room AV systems, and IP-based devices.
- Programmed RFID access cards and assisted with PLC connectivity alongside engineers and vendors.
- Acted as a trusted generalist bridging IT, facilities, and operations to keep systems running smoothly.
Tier II Systems Analyst Consilium1 Niskayuna, NY 11/2010 – 07/2012
- Diagnosed and resolved hardware and software issues through a ticketing system supporting Windows XP and Windows 7 environments.
- Supported mobile devices including BlackBerry (BES), iOS devices, and MacBooks.
- Implemented Safeboot encryption and performed PC imaging using Ghost.
- Provided desk-side and remote support while collaborating within a team-based service model
EDI Helpdesk Coordinator II / Business Systems Analyst ValueOptions Latham, NY 10/2006 – 11/2010
- Supported healthcare providers with EDI submissions (837P / 837I), access issues, and system troubleshooting.
- Tested system enhancements and documented requirements for bug fixes and improvements.
- Escalated complex issues and provided Level II support to help desk staff.
REFERENCES:
Matt Fernicola ****.*********@*******.***
Desktop Support Specialist, Nielsen/Gracenote
John Somnitz ********@******.*** Manager, ValueOptions
Rachel Trombetta ******.*********@******.*** CIO, GE Energy Storage
Contact this candidate