Operations Leader with Customer Service Expertise
Resume:
C O N T A C T
E D U C A T I O N
LONG BEACH CITY
COLLEGE
Long Beach, CA
A.A. Computer Science (Aug
2015)
Customer Service
Leadership & Management
Attention to Detail
Collaboration & Teamwork
A D D I T I O N A L
S K I L L S
C A R E E R O B J E C T I V E
DARNELL JOHNSON
A reliable professional with 6+ years of experience and a proven knowledge of hygiene practices,regulations, scheduling, safety compliance, and preferred customer management. Aiming to leverage my skills to successfully ll any role within the company. P R O F E S S I O N A L E X P E R I E N C E
SOLUTIONS MANAGER
Ks'Kickz, Los Angeles, CA / Jan 2017 – April 2021
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Assign employees to speci c duties.
Keep records of purchases, sales, and requisitions. Resolve customer complaints regarding sales and service. FLEET SERVICE CLERK (FSC)
American Airlines (LAX), Los Angeles, CA / Jul 2015 – Present Calculate load weights for di erent aircraft compartments, using charts and computers.
Direct ground crews in the loading, unloading, securing, or staging of aircraft cargo or baggage.
Direct or participate in cargo loading to ensure completeness of load and even distribution of weight.
Load Aircraft in a timely and e ective manner, and assist with cabin cleaning when needed.
CLEANER LEAD
Harris & Co. Janitorial Svcs, Los Angeles, CA / Feb 2014 – Sep 2015 Scrubbing and sanitizing restroom facilities.
Helped develop cleaning checklist that elevated the consistency of custodial activities throughout the school.
Cleaned offices including desks, windows, chairs and counters. Clean shelves, counters, and tables.
Ensured accurate inventory and timely restocking of janitorial closet. Implemented computerized forms that improved communication with district office to prevent delays and stock-outs on needed supplies. ASSISTANT CABIN CLEANER
Skywest Airlines (LAX/LGB), Los Angeles, CA / Mar 2012 – Jul 2015 Responsible for the cleanliness, safety, and security of aircraft cabin. JohnsonDarnell990@g
.com
13946 Rivers Edge Rd
Helendale CA, 92342
PROFESSIONAL BACKGROUND
References available upon request
Attend daily briefings, prepare cleaning tools and vehicles. Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.
Performed aircraft interior cleaning and clean inside aircraft windows Stocked aircraft with necessary supplies.
HOUSEKEEPER
Monroe Housekeeping, Long Beach, CA / Aug 2011 – Jan 2013 Comprehensive knowledge of safety and hygiene practices and regulations.
In-depth knowledge of cleaning methods and operation of housekeeping equipment.
Proven commitment to providing a high standard of care and concern to senior residents.
History of been able to work independently towards task completion and achievement of quality standards.
R E F E R E N C E S
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