Customer Service & Operations Specialist

Tamala Barnett

East Helena, MT *****

206-***-**** · *********@*****.***

Professional Summary

Customer Service and Administrative professional with extensive experience in order processing, client support, logistics coordination, and office operations. Known for accuracy, problem solving, and maintaining strong customer relationships. Skilled in training staff, managing workflows, and supporting fast paced teams.

Experience

Hartung Glass – Tukwila, WA

CSR Lead · Processing Center Admin · Instructor

2012 – 2026

• Processed orders, credits, quotes, RMAs, disputes, and installation support.

• Delivered customer service via phone, email, and internal systems.

• Supported inside sales and handled high volume calls.

• Trained new employees on SOPs and systems (Fenevision, RingCentral, Front App).

• Served as supervisor backup and maintained strong customer relationships. SafeWorks LLC – Tukwila, WA

CSR Lead · Processing Center Admin · Inventory Control 2007 – 2012

• Managed order processing, RMAs, disputes, logistics, and rental coordination.

• Provided customer support and collaborated with internal teams.

• Trained staff on SOPs and SmartQuotes.

• Used JD Edwards, AS400, CRM, and MS Office Suite. J T Johnson – Kent, WA

Office Manager

2005 – 2017

• Managed A/P, A/R, collections, claims, freight logistics, and purchasing.

• Supervised four administrative staff.

• Negotiated pricing and shipping terms with vendors.

• Supported inside sales and customer relationships. Education

Green River Community College – Criminal Justice · Business Accounting Tacoma Community College – Education · Business

Skills

• Customer Service & Client Support

• Administrative Support & Office Operations

• Order Processing · RMAs · Credits · Quotes

• Scheduling & Logistics

• Training & SOP Development

• Vendor & Customer Relations

• Systems: Fenevision, RingCentral, Front App, JD Edwards, AS400, CRM, MS Office

Contact this candidate