Production Scheduling & Training Specialist

Jennifer Heaton

Tyrone, PA ***** ***********@*****.*** 814-***-****

Work Experience

Training Specialist Vitro Automotive-Tipton, PA October 2022 to Present

Train and certify new hires in multiple roles in manufacturing automotive glass. Maintain the Learning Management System to ensure employees are up to date with latest lessons and monthly EHS information and testing. Create and update reports pertaining to employees skill set, training hours and monthly certifications. Control plant documents and standard work instructions. Communicate with Vitro Corporate via Teams to ensure key point indicators are met. Manage and prioritize multiple requests to meet deadlines.

Production Scheduling Supervisor

Vitro Automotive-Tipton, PA June 2015 to October 2022

Responsibilities

Oversee three production schedulers and two other associates in Supply Chain.

Schedule automotive windows for fire strengthening and lamination process. View customer sales demands and generate work orders for the production team. Verify that the materials needed for production are in inventory prior to releasing work orders for production. Compiles reports for team members and management as needed and communicates with team members within the plant and in satellite locations to ensure glass is produced and delivered on or before the date required by the customer.

Accomplishments

Started with the company as a Cold End Pattern Change Relief Operator and was rewarded the Production Planner/Scheduler position in less than a year after I started due to my past experience. I was promoted to the Scheduling Supervisor role a year ago.

Skills

Create spreadsheets to track production of parts.

Care Supervisor

Home Nursing Agency-Altoona, PA February 2012 to June 2015

Responsibilities

Perform general office duties and provide internal and external clients with exceptional customer service. Hire, mentor and schedule Caregivers with clients for the Blair, Centre and Huntingdon County region of Private Duty services. Do monthly onsite visits with clients and caregivers to ensure the clients needs are met. Generate employee payroll and provide assistance with employee issues. Communicate with members throughout the agency to meet the needs of clients from the Vice President to Intake Staff. Meet with outside agencies and referral sources to create a care plan to meet the clients needs within the allotted time frames provided for payment. Perform the initial intake interview with clients and their family members within 48 hours of referral.

Accomplishments

I have grown service hours significantly in my counties and have been recognized as a superior performer. I take pride in my work and am very reliable.

Skills Used

I am a critical thinker who has the ability to multitask. I have exceptional telephone etiquette and believe in creating a superior customer experience from the initial phone transaction. I am fluent in Microsoft Office Suite and am a fast learner of new operating systems. I also have the ability to work independently to attain any goals that are set forth to me.

Customer Service Representative

American Eagle Paper Mills-Tyrone, PA June 2011 to February 2012

Responsibilities

Field incoming customer calls and provide pricing and availability of paper requests. Place orders for clients and work with shipping to get a specific delivery or pick up date. Scan, copy and file physical and electronic documents and send paper samples as requested by potential customers.

Accomplishments

I helped to set up relations with a Canadian paper company and made excel spreadsheets to assist in tracking their specific orders to aid in the ordering process.

Skills Used

General office duties, multitasking, professional phone etiquette and building relationships with customers to ensure return business.

HR and Fiscal Assistant ARROW Land Solutions-Altoona, PA July 2010 to May 2011

Responsibilities

Performed general office duties and greeted customers upon entry of office. Prepared new hire packets, tracked employee benefits and generated bimonthly payroll. Sorted mail and coded invoices for payment as the came in. Worked in the state ECMS site to generate invoices for right of way expenses and tracked payments and worked on the AR report to make sure payments were being received.

Accomplishments

Worked my way up from a receptionist to the HR & Fiscal Assistant position.

Skills Used

General office duties, multitasking, professional phone etiquette. Worked with Quicken software for accounting, employee payroll and general financial reporting.

Administrative Assistant/Clerk/Supervisor

Verizon Communications-Altoona, PA December 1999 to June 2010

Responsibilities

Answer incoming customer calls and provide customer service for calling cards and personal toll free accounts. Add funds to customers Smart Touch prepaid calling accounts. Performs diverse administrative duties for management team. Prepares correspondence, memoranda and reports for upper management. Translates data to create charts that track trends. Provides employees with a weekly work schedule.

Enters payroll information into the payroll database. Tracks employee vacation and personal time off days. Resolves routine and complex inquiries. Takes customer complaints and offers resolutions. Supervises operator services in the Customer Resource Center. Grants operators excused time off when surplus is available and call in operators for overtime when shortages of operators occur.

Accomplishments

I started my ten years at Verizon as an operator and worked to become a clerk and a supervisor before my office closed.

Skills Used

Strong analytical and organizational skills. Excellent leadership skills, interpersonal relations and office etiquette. Proficient in Microsoft Office Suite. Maintains accurate and up to date reports and organization charts. Very flexible with prioritizing and meeting deadlines. Willingness to provide 100% in every aspect of my workload.

Education

CNA/MA in Health Assisting

Greater Altoona Career and Technical Center - Altoona, PA 1989 to 1991

Diploma in academic

Bellwood Antis High School - Bellwood, PA 1987 to 1991

Skills

•Microsoft Office (10+ years)

Additional Information

Held my certificate from 11/8/91 - 11/7/2003 CNA # 9138738

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