RBT Lead with Customer Service Expertise

Lizette Ho

*** ******** **** *** ******, TX, ****6 (951) 623- 0298 ***********@*****.***

Objective

Seeking a position in a reputable organization to expand my learnings, knowledge, and skills while making a significant contribution to the success of the company.

Experience

3/06/2023- 2/24/2026

Bridge Lead RBT Cole Academy

Cultural sensitivity and awareness

Problem-solving under pressure

Adaptability in fast-paced or changing environments

Active listening

Patience and empathy

Strong communication (verbal & written)

Data collection and documentation

Advocacy for client needs in educational settings

Building rapport with children, families, and educators

9/16/2018- 2/1/2022

Team Lead Associate Trainer Panera Bread

Communicated clearly with managers, coworkers and customers

Mastered POS system for order taking

Resolved complaints quickly and professionally

Mastered food safety procedures

Maintaining standard on customer service during high volume

Took initiative to find other tasks when main duties were completed

Handled currency and credit transactions quickly and correctly

Education

Baylor University, Waco, TX

Master of Science in Communication Sciences and Disorders (CSD)

Expected Graduation: December 2027

Lamar University, Beaumont, TX

Bachelor of Science in Sociology

Graduated: December 2025

Communication

Mentor new hires and be very diligent and have patience when training

Verbally communicate with team members to confirm all tasks are handled

Positive and open minded when handling customer’s problems

Leadership

Team Building

Empathy

Reliability

Dependability

Timely Communication

Strategizing

References

[Available upon request.]

Contact this candidate