Remote Customer Service Professional with Empathy

Shayla Butts

Jonesboro, GA

Remote Customer Service

Professional

Contact

***********@*****.***

Core Skills

• Customer Support (Phone, Chat,

Email)

• CRM Systems & Data Entry

• Call Handling & Scheduling

• Conflict Resolution

• Multitasking (Dual Screens)

• Active Listening & Empathy

• Remote Work Efficiency

Certifications

CPR Certified

OSHA 10 Certified

Professional Summary

Customer-focused professional known for creating calm, supportive experiences even in high-volume call environments. Brings over two years of hands-on experience handling inbound/outbound calls, resolving concerns, and guiding customers with clarity and patience. Thrives in remote roles that require independence, consistency, and strong communication. Recognized for balancing professionalism with a warm, human approach that customers remember.

Professional Experience

Customer Service Representative – Hearing Life

2023 – 2025

• Managed high-volume inbound/outbound calls while maintaining quality service standards

• Scheduled appointments and educated customers on services

• Delivered empathetic support to individuals with hearing challenges

• Accurately documented interactions across CRM systems

• Balanced scripts with natural conversation to improve satisfaction Sales & Customer Support Associate – Dial America

• Engaged customers and explained rebate programs clearly

• Built trust quickly and handled objections confidently

• Assisted with enrollments and account questions

• Consistently met communication and call expectations Technical Skills

CRM Software • Microsoft Office • Call Systems • Data Entry • Remote Tools

Contact this candidate