Technical Operations & Process Improvement Specialist

Profile: Accomplished technical professional with expertise in process improvement, staff support, and system implementation. Proven track record in supporting business objectives and delivering effective solutions. Strong communication, problem-solving, and organizational skills; able to work independently or collaboratively.

Professional experience:

Main Street Food Bank at First United Methodist Church

Mays Landing, NJ

April 2011 to present

Client Services Representative

Provides customer service to Pantry clients, enters their data, and acts as the initial point of contact. Prepares reports for NJ state food bank and assistance programs, manages inventory, and handles NJ state forms documentation.

FAA William J. Hughes Technical Center

Egg Harbor Township, NJ 08234

April 2018 to April 2025

Technical Writer / Analyst

Prepares meeting minutes for FAA National Panel meetings. Prepared necessary materials for meetings, conferences, and presentations. Ensures technical documents are accurate, properly formatted, and meet government publication standards through proofreading, editing, analysis, and quality control of all deliverables. Designed and facilitated a training program for colleagues covering FrameMaker protocols and procedures. Conducted research and managed project-based requests, supporting the transfer of Word documents into FrameMaker 2020.

Atlantic County Institute of Technology (ACIT)

Mays Landing, NJ 08330

August 2016 to March 2018

Program Analyst

Evaluated situations within the department (e.g., involving other staff, students, parents, the public, police, probation department, etc.) for the purpose of taking appropriate action and/or directing appropriate personnel for resolution.

Configuration management of database for the purpose of ensuring accurate information and documentation. Maintained HR and HRIS system, ADP payroll documents, files, and records for department (e.g. documentation/testing of cumulative records files for staff and student body, transcript updates) ensuring up-to-date reference materials and audit trail for compliance. Archived past student records.

Generated documents in MS Word to correct redlines, track changes and share with the Director of Guidance.

Managed district student data with attention to accuracy, confidentiality, and compliance. Handled daily SIS operations, technical support, record-keeping, scheduling, and NJ SMART reporting. Developed data strategies, created custom reports, coordinated imports/exports, and supported staff. Assisted the Technology Director with audits, board materials, and program information management.

Showboat Hotel

Atlantic City, NJ 08401

August 2015 to July 2016

HR Assistant (Seasonal)

Screened, interviewed, and tested candidates, managed unemployment claims, and handled onboarding, including equipment, meetings, training, and I-9 verification. Coordinated annual performance reviews and salary adjustments, and drafted contractor agreements within budget.

Oversaw infrastructure maintenance, managed state tax communications, approved PTO requests, and updated handbooks and calendars as needed.

Maintained accurate HR data in ADP and HRIS systems for all personnel actions. Prepared project management reports and developed Excel trackers for staffing and performance, while providing ongoing executive administrative support.

Atlantic Cape Community College

Mays Landing, NJ 08330

September 2014 to July 2015

Program Assistant/Faculty Support (part time)

Supported deans and professors with HR and HRIS, ADP Payroll accounts payable processes, vendor accounts, and purchase orders for the Aviation program. Maintained the dean's calendar schedule appointments and coordinated meeting logistics including room reservations. Assisted with documentation of project status reports and management tasks.

Cape May County Special Service School

Cape May Court House, NJ 08210

August 2012 to June 2014

Superintendent/Business Office Secretary

Managed correspondence and reports for leadership; prepared briefings and presentations. Maintained records including HR and HRIS HR, ADP payroll, attendance, inventory, and training plans. Compiled data in NJ SMART and produced project management reports. Certified in Systems 3000 and Excel.

Department of Health and Human Services, Atlantic County Office

Hammonton, NJ 08037

March 2011 to July 2012

Program Assistant

Information was provided in compliance with patient confidentiality standards. Client data was researched, verified, and analyzed; reports were prepared using interview and data sources; eligibility determination was managed daily, and computer code information was entered. Forms and checklists for social workers and nurses were produced, along with personnel spreadsheets to assist with patient tracking.

FAA William J. Hughes Technical Center

Egg Harbor Township, NJ 08234

July 1995 to February 2011

Manager of the Research and Development (R & D) Flight program

Maintained organizational agendas, supported project management, and oversaw administrative and statistical aspects of special projects. Handled data storage, documentation, and quality audits for compliance. Scheduled FAA projects and workforce supervised 20 employees, managed HR, ADP Payroll, Accounts Payable and vendor reports, and performed configuration management tasks, including audit preparation and implementation of recommendations.

Education:

Bachelor’s degree Business Administration/Accounting

Certified in Quick Books, Certified in Excel. Certification Project Management Professional in progress, Certified FAA instrument-rated aircraft pilot, medical assistant license

US Citizen with Public Trust Clearance

Additional Skills:

Software: MS suite, Microsoft Project, MS office Excel, PowerPoint, FrameMaker, ChatGPT, MS copilot, Lynx, Adobe Acrobat Pro, MS Visio Technical, SharePoint, Power BI, Access, DITA XML, Teams, Google Suite, G-Suite, Corel Draw, GAAP.

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