CompTIA Security+-Certified IT Support Specialist

AMIOLA Isikalu

463-***-**** [************@*****.***

PROFESSIONAL SUMMARY:

CompTIA Security+ Certified IT Professional with over 2 years of hands-on experience in technical support, hardware

diagnostics, and network troubleshooting. Proven expertise at Best Buy (Geek Squad), resolving complex software issues

and hardware failures for a diverse client base. Combines an Associate Degree in Computer Science with a security-first

mindset to deliver efficient, high-quality technical solutions and exceptional user experience

education.

TECHNICAL SKILLS:

Systems & OS: Windows 10/11,

macOS, ChromeOS, iOS, Android,

Linux (Ubuntu).

Security: Multi-Factor

Authentication (MFA), Encryption

(BitLocker), Malware

Remediation, Phishing Defense.

Hardware: Desktop/Laptop Repair,

RAM/SSD Upgrades, BIOS/UEFI,

Peripheral Config, Mobile Devices.

Software: Microsoft 365, Active

Directory, ServiceNow, Jira,

Remote Desktop (RDP), Networking: TCP/IP, DNS, DHCP, VPN Setup, Router/Switch

Configuration, Wi-Fi Optimization.

PROFESSIONAL EXPERIENCE:

BEST BUY (IT SUPPORT / GEEK SQUAD) IT SUPPORT

01/2024- 05/2025

HCANS[Junior Security Analyst (Contract) ]

06/2025-01/2026

Deliver Tier 1 and Tier 2 technical support, diagnosing and repairing 40+ hardware and software issues weekly.

Perform component-level hardware repairs, including motherboard swaps, screen replacements, and power supply

testing.

Manage end-to-end OS deployments and data migrations, ensuring 100% data integrity for residential and small

business clients.

Advise clients on cybersecurity best practices, including credential management management and secure network

configurations.

Key Challenges & Achievements.

Volume Management: During peak seasons, managed a 35% increase in service tickets by implementing a

prioritized diagnostic queue, reducing average turnaround time from 3 days to 48 hours.

Complex Malware Remediation: Successfully recovered three critical business systems compromised by a zero-day

ransomware; utilized advanced recovery environments to restore 100% of client Technical Training: Mentored 4 new hires on store-specific ticketing systems and hardware diagnostic protocols,

increasing the team's overall efficiency by 15%.

CERTIFICATIONS:

CompTIA Security+ ce January 2026-2029

CompTIA A+ EDUCATION

Associate of Science in Computer Science Houston

Community College Houston, TX 2025

CORE COMPETENCIES:

Critical Thinking: Expert at root-

cause analysis for intermittent

hardware/software failures.

Customer Excellence: Recognized

for maintaining a 95%+ Positive

Feedback rating from clients.

Adaptability: Proficient at learning

and implementing a new enterprise

software and security protocols

rapidly.

EDUCATION:

Houston City College- Houston TX

Associates in cybersecurity

Contact this candidate