Administrative Support Expert - Part-Time Remote Rock-Solid Experience

Wilma Turpin Reynolds 828-***-**** home

*** ***** ****** **** 828-***-**** cell

Asheville, NC 28806

Education Emma Elementary School, Asheville, NC

Erwin High School, Asheville, NC

South College, Asheville, NC - Associate of Applied Science

Work Experience

7/2016 – Present Office Manager / Admin Coordinator – ABCCM Medical Ministry– Asheville, NC

Office manager, overseeing a very busy Non-Profit Medical Ministry in downtown Asheville. Assist with clinical and daily operations for a “free” medical clinic servicing the uninsured, impoverished, and homeless population of Buncombe County. Ability to communicate effectively with coworkers as well as patients visiting our clinic. Work on various reports and programs to successfully track our supply needs and compile multiple reports for our Board of Directors. Strong written and verbal communication skills, as well as attention to detail and organizational skills.

3/2010 – 7/2016 Practice Supervisor – Mission Hospital / Mission Medical Associates, Asheville, NC

Assists in clinic operations by performing duties related to scheduling of patients as needed for Primary Care Clinic. Responsible for supervising day to day operations for 5 Family Practice Physicians and support staff. I am efficient, organized and resourceful. I am flexible and able to function well in a fast-paced environment. I deal well with multiple personalities on the job. I have solid decision-making skills, as well as verbal and written communication skills. I also feel that attention to detail is an important trait as a manager.

10/2008 – 2/2010 Office Manager - Biltmore Plastic Surgery, P.A. – Asheville, NC

Oversee daily medical office operations, programs, and activities consistent with leadership and management of a Plastic Surgeon's office. Coordinating appointment scheduling, filing medical claims, obtaining precertification and follow up on referrals. Received and responded to written, telephone and/or electronic inquiries regarding patient appointments, eligibility and/or health insurance-related issues. Also, responsible for negotiating and approval of all insurance contracts. Maintaining accurate and up-to-date records. Worked with minimal supervision to develop work methods and assure completion of duties to successfully manage the practice. Managed physician’s schedule, as well as surgical assistants.

11/2007- 10/2008 Executive Assistant to the City Manager- City of Asheville, Asheville, NC

Responsible for duties related to executive administration management, special projects, community outreach and customer service for the City Manager and the City of Asheville’s Administrative division. Executed a high degree of professionalism in carrying out duties of the position. Responsible for planning, coordinating and overseeing the implementation of special projects at the discretion of the City Manager, or Assistant City Manager. Coordinate public outreach efforts and events. Provide administrative support while using independent judgment and technical skills.

12/1997 – 11/2007 Executive Assistant to the CEO – Blue Ridge Bone & Joint, Asheville, NC

Executive Assistant for the largest orthopedic physicians’ office in Western NC. Organized committee meetings and prepared miscellaneous documents for Practice CEO and 20 Physicians. Consulted with outside vendors for bidding purposes when contracts were up for renewal. Expert level of verbal and written communication skills. Strong decision-making ability and attention to details.

Personal

-I have attended numerous continuing education seminars and classes to advance my skills. I received a certificate in Advanced Microsoft Excel from A.B.Tech.

-Volunteered for the Eblen Foundation, and for the Asheville Homeless project while working for the City of Asheville

-Licensed Notary Public

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