Part-Time Data Entry Typist Applicant Resume Title
Resume:
LaWandaJackson
Objective To pursue a challenging career in the management field and to advance
professionally in the corporate industry.
Profile Excellent interpersonal, written and oral communications skills. Excellent leadership skills. The ability to work well in a dynamic, fast-changing environment that requires a high degree of multi-tasking.
Experience 03/2013-05/2018 AT&T Bellaire, TX
AT&T Customer Assistant National Internet Services 03/2013-Present
Assist customers with registration, email creation, DSL physical line signal testing, modem/filter set-up
Assist customers with email, browser, and modem troubleshooting
Interact with other departments to resolve customer issues or provide additional services
10/2000-12/2011 Verizon Wireless Houston, TX
Tech Support - Coordinator
12/2005-12/2011
Diagnose and resolve cellular technical issues.
Comprehend and communicate complex and technical information clearly and concisely, adjusting language and terminology to the needs of the customer
(internal and external) in a professional manner.
Data and PDA support, VPN, User Setup/Access to software, and Desktop Support
Explain features & benefits of wireless products & service and make recommendations based on customer needs.
Analyze current procedures, in order to effectively introduce process improvements when necessary. Assume personal accountability to ensure all customers receive high quality service. Assume special projects as requested by management
Alldutiesandresponsibilitiesasassignedtocustomercarecoordinators Coordinator - Customer Care
9707 Richmond Ave
Apt 30
Houston, TX 77042
10/2000-12/2005
Appointed Point of Contact (supervisor on duty) over 10-15 individuals
Appointed Training Development Assistant
Facilitate team meetings
Maintain accurate customer records & process changes; issue appropriate credits to customer accounts.
Assist customers with escalations, billing issues, inquiries and provide customer education in regards to services and features.
Troubleshoot customer difficulties with equipment, service activations, feature and network coverage.
11/1998-10/2000 The Associates Houston, TX
Collections Representative
Answered moderate to high volume incoming calls and making outbound calls for 30day to 150day delinquent accounts.
Assist customers with payment arrangements, payments by phone, merchandise disputes.
01/1996-06/1998 Foley's Department Stores Houston, TX Collections Representative
Making outbound calls to 30day or more delinquent accounts.
Handle irate and dissatisfied customers and assisted fellow employees.
Served as a supervisory backup as necessary.
04/1995-01/1996
Credit Authorizations Representative
Answered high volume incoming calls
Process credit card applications and credit bureau analysis.
Served as supervisory backup as necessary.
Education Bachelors Degree in Business Management obtained December 2001 at: Texas Southern University 3100 Cleburne St. Houston, TX 77004 Computer Skills Windows 98 and higher. Microsoft Word, Excel, Outlook, and PowerPoint. 70-wpm typing and 10 key by touch.
References Available upon request
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