Dynamic, Results-Driven Tech Support and Sales Professional

ROYCE CARLONE

EMAIL: ************@*****.***

CELL: 520-***-****

TUCSON, AZ

PROFFESIONAL SUMMARY

Motivated, goal-driven, professional, with excellent time management and troubleshooting skills. Known for reliability and adaptability, with outstanding communication and conflict management skills. Committed to customer satisfaction, team success, and organizational growth and profits.

My professional years in technology, hardware & software troubleshooting, business devo, and as a superior service and solutions provider gives me the skillset to be able to focus on business profitability, budgets, deadlines, and retaining key team members for a greater overall profit margin no matter the project. SKILLS

• MS Office

• Independent or Team Player

• Sales and Inventory Management

• Problem-solving/Troubleshooting

• Detail Oriented

• Assembly and production line

• Small parts assembly

• Software/Hardware Diagnostics

• Manufacturing

• Quality assurance controls

• Safety regulations adherence

• Component installations

• Reliable and Dependable

• Excellent Communication Skills

• Fast learner and adaptable

ACHIEVEMENTS

Awarded the Better Business Bureau’s

“Small Business Development” Award

Rockport, ME

EDUCATION

HS Graduate- Lakeview HS

Battle Creek, MI

Associates of Science, Ferris State Univ.

Big Rapids, MI

Industrial Psychology, University Of ME

Orono, ME

WORK EXPERIENCE

TERRITORY MERCHANDISER

SWIRE COCA COLA INC., TUCSON, AZ

Sept 2025 – Current

Developed and implemented merch strategies to enhance product visibility and sales performance, while problem solving and troubleshooting hurdles as they arose.

• Collaborated with cross-functional teams to ensure alignment on promotional initiatives and inventory management, display space, and display installations while troubleshooting new plans to meet customer needs while still maintaining quality, budget, and deadlines.

• Coordinated promotional events and displays to increase brand awareness in retail locations.

ASSEMBLER/MANUFACTURER

NVENT, INC. TUCSON, AZ

June 2024 – Sept 2025

Assemble PDU’s (Power Distribution Units) based on current wholesale orders, and/or test each PDU for safety, production errors, incorrect or faulty components, and visual or cosmetic flaws through a variety of software diagnostics and inspections. I exceeded daily production goals through expertly troubleshooting daily anomalies & consistency.

• Manufactured electrical components using hand tools and automated machinery.

• Conducted quality inspections to ensure adherence to manufacturing standards.

• Troubleshot equipment malfunctions to minimize

downtime during operations.

• Compliance with safety regulations throughout the assembly process.

• Assembled components with minimal supervision,

exceeding expected project milestones.

TERRITORY MANAGER

KRAFT MONDELEZ, INTERNATIONAL

JAN 2015 - June 2017

Responsible for Southern AZ, covering 150

convenience retail store locations as the dedicated Kraft/Mondelez Merchandiser, providing product

display and inventory solutions, display installations, product placement, product knowledge, and gratis

samples for retail promotion of featured products to vastly increase distribution, sales, and placement of current products.

LEAD MERCHANDISER,NATIONAL

WALMART

TROC AND SASR, NATIONAL

April 2014 - June 2018

• Developed territory strategies to enhance

market penetration and brand visibility.

• Monitored competitor activities, adapting

strategies to maintain competitive edge in the

marketplace.

• Cultivated relationships with key retailers to

drive mutual growth and expand distribution

channels.

• Coordinate with SPS’s from Walmart for total

store remodels including new fixtures, new products, and new floor plans over a 3-4 month period, while ensuring daily goals are met, safety is maintained, the store remains shoppable, and all schematics and

planograms are followed precisely. As Lead, I would instruct teams of 30-50 on the daily goals, while

overseeing each group to keep them on par for their individual tasks and to assist as needed to stay on schedule, in addition to monitoring team member

conflicts, performance concerns, and attendance on a daily basis and reporting all to my superiors.

• Supervised the assembly and installation of all new hardware, fixtures, displays and commercial upgrades store wide, using a variety of tools and equipment such as, lifts, pallet jacks, hand tools, power tools, precise measuring, blueprint and planogram reading,

troubleshooting and improvising, and team

collaboration.

• Facilitated clear communication between retail

partners, vendors, and internal teams to ensure smooth operations across all channels

DIR. SALES & MARKETING

APPLE STORE DEVOLOPEMENT

KAPLAN COMPUTERS, MANCHESTER CT

JAN 2008 - JUNE 2010

Directed the development and promotion of a new Apple Computer Retail and Service division within an existing retail location as a consultant for Owner. I oversaw merchandising, certifying, and training staff.

• Converted POS and Inventory Mgmt software.

• Oversaw all marketing, vendor relations, all advertising, promotional events, grand opening launch, saving

thousands of dollars over prior events.

• Established connections within the industry for the store to have ongoing support.

• Streamlined the workflow in the service center, saving them hours in turnaround time.

• Developed relations with the media, print, TV, radio, and e- commerce vendors for easy future marketing efforts. PRESIDENT, FOUNDER, APPLE SPECIALIST

RELIABLE COMPUTERS INC ROCKPORT, ME

OCT 1992 - SEPT 2008

Founded RCC in 1992 as an independent Apple Certified Computer Consultant. Within the first 3 years of growth, I opened a computer retail storefront, service center, hired additional employees, achieved all Apple Computer required certifications, and became an Apple Authorized Service Provider and Authorized Reseller in less than 3years. In the following 2 years, I built a 5000 Sq ft. commercial building with 3000Sq ft. retail showroom that hosted over

$250K in inventory, a full time, ergonomic, state of the art classroom that featured $500K+ of the most cutting edge hardware and software, inviting the most highly acclaimed instructors and influencers in the Digital Imaging arena (Herb Ritts, Graham Nash, Robbin Williams, etc.) to premier digital imaging at its' infancy, all while opening a total of 3 retail and full service locations throughout the state, and managing over 50 employees.

Following construction, I presented to Steve Jobs a proposal for converting windows based public school systems back to Apple which was soon adopted by Apple Specialists across the country and initiated the $22billion dollar, 7th grader- iBook initiative, placing Apple iBooks in the hands of every 7th grader in a public school system at no charge to the student, nationwide.

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