Versatile Operations & Security Professional
Resume:
Ashley Graffam
ph#:539-***-****
ph#:918-***-****
email:**************@******.***
Work History
Shipping & Receiving Supervisor
United Contracting Services
*Supervise daily shipping & receiving operations
*Coordinate incoming and outgoing shipments
*Maintain inventory
*Enforce safety procedures
*Train employees
*Prepare reports
Security Guard
Special Event Services, Inc. • Tulsa, OK
10/2023 - Present
Performed physical security duties such as monitoring surveillance equipment, patrolling the building, and conducting perimeter checks
Trained new employees on the latest security threats and how to mitigate them, resulting in a 20% increase in overall security knowledge
Sales Associate
Premium Pro Retail • Bixby, OK
01/2023 - 09/2023
Reviewed and evaluated prospect data and lead generation techniques, resulting in [x] new sales opportunities Directly impacted the ability of the sales team to close deals by more than 60% Accurately tracked customer orders, identified, and resolved any issues during order fulfillment Built rapport with clients by providing quality customer service and problem solving
Communicated with customers daily, provided friendly and courteous service, and answered questions Trained store personnel on how to interact with customers, not just sell items
Recruited and trained new employees each year
Night Auditor/Front Desk
La Quinta Inns & Suites • Tulsa, OK
11/2021 - 12/2022
Upheld the highest standards of cleanliness and staff conduct and reduced complaints by 35% Wrote weekly reports for each store for the store manager and reported performance to management
Skills
Customer service, Computer literacy, Restaurant experience, Communication skills, Leadership, Food service, English, Guest services, Microsoft excel, Time management Education
High School Diploma
Ninnekah High School • Ninnekah, OK
08/2008
Majored in English Literature
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