Administrative Assistant with Strong Customer Service Experience

Teresa Milner

Brandon, MS ***** • 601-***-**** • ******.******@*****.***

Professional Summary

Dynamic Administrative Assistant with a proven track record at MMC Materials, excelling in customer service and invoice processing. Recognized for enhancing operational efficiency and fostering strong client relationships. Adept at data entry and file organization, I bring a dedicated team player attitude to support organizational success.

Skills

• Customer service • Data entry

• Computer skills • Office administration

• Microsoft Word • Administrative support

• Time management • File organization

• Customer and client relations • Filing

• Computer proficiency • Customer relations

• Clerical support • Scheduling

• Documentation and recordkeeping • Database entry

• Scheduling and calendar management • Dedicated team player

• Appointment scheduling • Verbal communication

• Deadline oriented • Professional and mature

• Invoice processing • Mail handling

Work History

Administrative Assistant, 01/2018 to Current

MMC Materials – Madison, MS

• Facilitated visitor reception and engagement to enhance guest experience.

• Managed incoming phone calls to ensure effective communication and customer support. Assisted in processing invoices and managing vendor payments. Supported reconciliation of accounts to maintain accurate financial records. Collaborated with team members to resolve discrepancies in accounts payable.

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Assisted customers with banking transactions and inquiries. Supported daily operations at the post office. Processed mail and packages efficiently.

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• Managed procurement of supplies to ensure operational efficiency.

• Organized hotel accommodations for meeting events. Administrative Assistant, 01/2015 to 01/2018

Acoustics Inc – Ridgeland, MS

• Managed incoming phone calls to ensure efficient communication and customer support.

• Welcomed and engaged visitors to create a positive first impression. Organized and maintained filing systems to support efficient document retrieval. Assisted team members with document management tasks to enhance workflow. Contributed to the accuracy of records by regularly updating files.

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Assisted in processing payroll for employees on a bi-weekly basis. Supported the maintenance of accurate payroll records and documentation. Helped resolve payroll discrepancies and inquiries from staff.

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• Executed bid faxing to construction companies to ensure timely project proposals. Owner/Operator, 1995 to 2003

Milner Family Cleaners – Brandon, MS

• Managed daily operations to ensure efficient workflow and high-quality service delivery.

• Trained and supervised staff on best practices in cleaning techniques and customer service. Implemented process improvements that enhanced operational efficiency and reduced turnaround times.

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• Developed strong relationships with clients, fostering customer loyalty and repeat business.

• Oversaw inventory management, ensuring adequate supplies for all cleaning services offered.

• Conducted regular quality control assessments to maintain service excellence standards.

• Coordinated scheduling for staff to optimize coverage during peak business hours.

• Managed day-to-day business operations.

• Resolved customer inquiries and complaints promptly, enhancing overall satisfaction rates. Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.

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• Increased customer satisfaction by providing high-quality services and timely communication. Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.

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Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.

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Kept all building areas and equipment functional and well-organized to promote business performance.

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Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.

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Education

Respiratory Therapy

Hinds Community College - Jackson, MS

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