Customer-Focused Support Specialist with Broad Experience

Evan Wright

Address –Brockville, ON

Email – ***************@*****.***

Phone number – 613-***-****

I bring 8 years of customer service experience, 2 years as a receptionist, and 6 years in retail sales, with a strong focus on being customer-service oriented. Known for my confidence, reliability, and positive attitude, I am dependable and have excellent communication skills. I am eager to learn and take pride in being a team player, while also being capable of working independently. With a community-minded approach, I am always punctual and maintain a strong work ethic. Additionally, I have experience working from home, managing tasks in a home office setting.

Work Experience

Customer Service Representative – Remote

Xplore Inc.

May 15, 2022 – April 20, 2023

Helping customers with inquiries

Sorting out billing issues

Technical support

Customer retention

Meeting company guidelines

Customer Service/Billing/Tech Support

Transcom Brockville - Brockville, ON

August 2016 to March 2018

Handled billing requests, due dates, extensions if possible and full billing overview.

Handled multiple troubleshooting manners such as television, internet and voice services.

Provided empathy and sympathy for customer situations and satisfied their needs as best as possible.

Maintained a 3.50 CARE score throughout my tenure.

Maintained a low handle time in all categories to suit a customer schedule for a problem.

Cooperated with all teammates and leadership to have a successful business day.

Developmental Services Leeds and Grenville

Distress Center Volunteer

October 2023 – current

Communicating with numerous people in distress or in need

Hands on with training new volunteers

Communicated with other volunteers and office staff

Made outbound and took inbound calls to and from regular callers

Brockville General Hospital Volunteer

June 2023 – current

Assisting patients to their appointments

Making outbound and taking inbound phone calls

Greeting visitors and guiding them to patients’ rooms

Learning colour codes for emergencies

Education

Thousand Islands Secondary School – Brockville, ON

2011 - Graduated 2015

Academy of Learning Career College – Kingston, ON

Community Service Worker Diploma

Completed February 2025

Languages

English – Advanced

Contact this candidate