Senior Program & Operations Strategy Leader

Carresha “Carrie” Burts

Atlanta, GA (open to relocation) 404-***-**** *********@*****.***

https://www.linkedin.com/in/carresha-carrie-burts-92669849/ Senior Program & Operations Strategy Leader

SUMMARY

Enterprise operations and transformation leader with 10+ years of experience driving large-scale, cross- functional initiatives across Fortune 500 environments. Proven track record of owning end-to-end strategic programs, optimizing complex operational systems, and delivering measurable improvements in efficiency, cost, and customer experience. Trusted partner to senior leadership, known for navigating ambiguity, influencing stakeholders, and building scalable solutions that drive enterprise performance. CORE CAPABILITIES

Enterprise Operations Strategy Program & Portfolio Leadership Cross-Functional Execution Stakeholder Influence & Alignment Process Design & Optimization Scalable Systems Development KPI Design & Performance Visibility Data-Driven Decision Making Change Management (CMP) Continuous Improvement (Lean/Kaizen)

PROFESSIONAL EXPERIENCE

Whole Foods Market (Amazon) — Senior Principal Program Manager 2024–2026

• Own enterprise-wide digital fulfillment transformation strategy, delivering 12% improvement in order accuracy and fulfillment speed across 400+ locations

• Lead cross-functional execution across supply chain, product, and store operations, improving end-to- end performance across enterprise-level fulfillment operations

• Identify and prioritize high-impact operational and cost optimization opportunities, influencing leadership decisions and improving efficiency across a multi-site retail network

• Standardized operating models across regions, reducing errors by 18% across 400+ locations and improving scalability and execution consistency

• Led change adoption strategies increasing compliance and engagement by 30% across cross-functional teams, accelerating rollout success and realization of operational improvements

• Manage multiple concurrent enterprise initiatives in ambiguous, fast-paced environments, ensuring alignment to priorities, timelines, and business outcomes The Home Depot — Senior Manager, Strategic Initiatives 2014 –2023

• Led enterprise-level initiatives across 2,000+ stores, influencing operations impacting millions of customers annually

• Partnered with cross-functional leaders across operations, merchandising, and technology to deliver strategic programs improving store performance and customer experience

• Built and implemented scalable processes, improving efficiency, reducing execution gaps, and enabling consistent delivery across regions

• Developed executive KPI dashboards to improve visibility into performance, risks, and opportunities and support faster decision-making

• Influenced leadership through data-driven insights and business case development, enabling prioritization of high-impact initiatives

Whole Foods Market — Regional Operations Manager 2012–2014

• Managed multi-site operations, ensuring consistent execution of operational standards and driving performance improvements across locations

• Led process improvement initiatives enhancing inventory accuracy and operational efficiency

• Coordinated cross-functional teams to resolve operational challenges and improve workflow execution Delta Air Lines — Analyst, Finance & Procurement 2009–2011

• Supported financial planning and vendor strategy initiatives, contributing to cost optimization and operational efficiency

• Delivered reporting and analysis to improve visibility and support data-driven decision-making EDUCATION & CERTIFICATIONS

MS, Leadership & Organizational Effectiveness

BS, Health Services Administration

CMP CSPO Lean/Kaizen PMP (In Progress)

Contact this candidate