Cloud Engineer & Automation Specialist Candidate

RYAN DEGLANDON 214-***-**** **************@*****.*** LinkedIn

PROFESSIONAL SUMMARY I am a certified IT professional with over 2 years of hands-on experience in infrastructure support, Windows administration, and cloud technologies. Currently seeking a System Administrator or Cloud Engineer role, I leverage automation in PowerShell, Bash, and Python to optimize system reliability and task management. My background is anchored by RHCSA and Azure Administrator Associate (AZ-104) certifications, with a proven track record of managing secure, scalable environments across Microsoft 365, Entra ID, Intune, and Linux systems.

EXPERIENCE User Support Specialist at Alacrity Solutions February 2024 – Present

● Automated creation and configuring of user accounts, permissions, properties and access in Entra ID and Active Directory via PowerShell

● Provisioned and managed Windows, iOS, and MacOS devices via Microsoft Intune configuration and compliance policies and endpoint security policies

● Performed Linux system administration tasks, including service management and Bash script creation

● Managed AWS suppressed emails using Terraform IaC and Bash scripts

● Performed system hardening, access audits, and security reporting to meet client requirements.

● Completely automated the onboarding and offboarding of user accounts, software deployment, and system configuration using PowerShell

● Collaborated many times with system administrators, cloud engineers, information security teams, and my infrastructure manager to resolve escalated infrastructure issues.

● Managed Office 365 Admin Center, Exchange Online, SharePoint, Purview, Intune, Entra ID, VPNs, and RMM tools

● Configured and maintained network equipment (MikroTik routers, switches, access points).

● Supported strict incident response and asset lifecycle management.

● Headed up and maintained a facility of 400+ users using good vendor relations and building management relations

● Tools:Intune, Entra, Office 365, Exchange, Active Directory, PowerShell, Bash, Linux, Jira, Fresh Service, NinjaOne, Windows Server, VPNs. IT Help Desk Analyst at Ever.Ag May 2023 – August 2023

● Provided Tier 1–2 support for Windows, MacOS, and Microsoft Exchange environments.

● Managed user accounts and permissions via Active Directory and M365 Admin Center.

● Resolved issues related to VPNs, email, and desktop applications.

● Achieved highest ticket completion rate for multiple months in a 10-member team.

● Tools: Windows, macOS, Autotask, Confluence, Slack, Dialpad, Exchange, Active Directory.

EDUCATION Bachelor of Science, Computer Science — University of North Texas (2022) CERTIFICATIONS

● AWS Solutions Architect Associate – Expected May 2026…

● Red Hat Certified System Administrator (RHCSA) – Mar 2026

● Microsoft Certified: Azure Administrator Associate (AZ-104) – Dec 2025

● CompTIA Linux Network Professional – Oct 2025

● CompTIA Linux+ – Oct 2025

● CompTIA Network Infrastructure Professional – Jul 2025

● CompTIA Server+ – Jul 2025

● CompTIA Network+ – Mar 2025

● CompTIA Security+ – Dec 2023

● Google Cybersecurity Certificate – Dec 2023

TECHNICAL SKILLS

● Linux Administration: User and group management, file permissions, systemd services, process management, package management (dnf/yum), SSH, cron jobs, log analysis, storage management, container management, Bash scripting.

● Systems & Infrastructure: Windows Server, Active Directory, Azure AD, Entra ID, Group Policy, Intune, Exchange Online, Office 365 Admin, VPNs, DNS, DHCP.

● Cloud & Security: Microsoft Azure, IAM, Virtual Machines, NSGs, Azure Storage, RBAC, MFA, system hardening, incident response.

● Automation & Scripting: Bash, PowerShell, basic Python, task automation, scripting for system administration.

● Networking: TCP/IP, DNS, DHCP, VLANs, routing, firewalls, troubleshooting.

● Tools: Jira, Fresh Service, NinjaOne, Autotask, Confluence, Automox.

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