Enrollment and Data Management Specialist

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Salt Lake City, UT ***** 801-***-**** **********@*******.***

ANGELA M. CHRISTENSEN

PROFESSIONAL

SUMMARY

Experienced with coordinating medical insurance and provider enrollment processes, ensuring accuracy and efficiency. Utilizes strong organizational skills to manage large volumes of data and documentation. Researching and analyzing electronic data analysis. Track record of building positive relationships with providers, customers, and colleagues, fostering a collaborative environment.

SKILLS Exceptional customer service Communication skills

Multi phone line system Ability to multi-task

Project Management Enrollments Process

Tune-up Trainings Self-Service Training

One-on-one client assistance De-escalate client issues

Manage Enrollment Payer List Updates Documentation management

Denial / Approval Process 100 Day Analysis

Audits Electronic Remittance Advice Research

Knowledgeable in clearinghouse

product changes and processes

Reporting and analytics

WORK HISTORY ENROLLMENT SPECIALIST III 07/2017 to 03/2025 AdvancedMD, South Jordan, UT

Exceptional customer service and communication skills

Project Management

One-on-one, in-depth client assistance

De-escalate client issues

Manage Enrollment Payer List Updates; Approval Process; Denial Process; 100 Day Analysis; Audits; Missing ERA cases

Participated in professional development opportunities, continuously refining skills and staying current on emerging trends.

FRONT OFFICE SUPPORT 10/2015 to 07/2017

Valley Behavioral Health, Salt Lake City, UT

Insurance verifications

Customer service (phones, check-in patients, etc.)

Scheduling appointments

Other clerical duties

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Coordinated with external agencies such as probation officers, social workers, and community organizations to support inmates’ transition back into society. CLIENT BILLING SUPPORT 06/2012 to 01/2015

Dealertrack Technologies, South Jordan, UT

Customer inquiries from website and phone

Data Entry

Training and reporting

CUSTOMER SERVICE REPRESENTATIVE 02/2009 to 06/2012 CoreLogic, Salt Lake City, UT

Paying property/real estate taxes for major mortgage banks escrowed clients nationwide

Researching and mapping legal descriptions

Extensive research into taxes and talking to tax collectors for inquiries

Data Entry

Document information in Word, Excel, etc.

ADMINISTRATIVE / BILLING SUPERVISOR 02/2002 to 04/2008 LenderLab.com, Salt Lake City, UT

Customer Service - online and phone inquiries

Accounts Payable and Receivable

Reporting statistics i.e. (sales, revenue, cancellations, credit card disputes, and all other clerical duties)

Data Specialist and all other office and clerical duties

Reduced discrepancies in billing reports with thorough review processes and diligent follow-ups on outstanding accounts.

EDUCATION Eagle Gate College, Murray, Utah

Medical Assistant Diploma, 01/2016

Murray High School, Murray, Utah

High School Diploma, General Studies, 01/1996

CERTIFICATIONS Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA). REFERENCES Natalie Trujillo - Enrollments Senior Supervisor – AdvancedMD - 385-***-**** - *******.********@**********.***

Aubrie Webb - Implementation Analyst III – AdvancedMD - 385-***-**** ******.****@**********.***

Denise Lauridsen - Accountant, P, AR, HR - Cambelt International Corp. - 801-***-****

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