Operations manager/Fleet maintenance manager/logistics coordinator
Resume:
JUDY KIVETT
Linwood NC *****
**********@*****.***
WORK EXPERIENCE
Dispatch Manager / Logistics Coordinator-Warehouse Operations
PCA – Spencer NC
April 2025 – February 2026
Manage daily dispatch operations by scheduling security personnel across multiple sites using transportation management systems and GPS tools.
Coordinate with field staff to ensure timely deployment and respond promptly to scheduling changes or emergencies.
Utilize GIS (Geographic Information Systems) and other mapping tools to optimize routes and improve response times.
Maintain accurate data entry within systems such as Oracle Transportation Management, SyteLine, and AS400 for tracking personnel, incidents, and service requests.
Communicate effectively with clients, vendors, and team members via multi-line phone systems, ensuring clear phone etiquette and professional interactions.
Monitor freight movements, shipping & receiving schedules, and fleet management activities to support logistics operations.
Analyze operational data to identify trends or issues that could impact service quality or efficiency; prepare reports as needed.
Coordinated daily inbound and outbound shipments to ensure timely and accurate delivery of goods
Manage transportation schedules, Carrier communication, and shipment tracking to maintain Effective logistic flow
Collaborated with warehouse staff, drivers and management Prioritize orders and meet delivery deadlines
Maintain inventory records and shipping documentation using warehouse management systems
Monitored freight and op Routing to improve efficiency and reduce transportation expenses
Resolved discrepancies, delays, and customer service issues in a timely and professional manner
Insured compliance with safety regulations, company policies, and transportation requirements
Assisted with process improve improvements to streamline warehouse logistics and increase productivity
Supervised 20 employees
Fleet Maintenance Manager
SPECIAL EVENT TRANSPORTATION – Winston Salem NC
June 2019- April 2024
Oversee maintenance and repairs for the company’s fleet of 240 trucks and trailers.
Ensure compliance with safety and DOT regulations.
Managed maintenance schedules, coordinating with mechanics and service providers.
Oversee budgeting for maintenance expenses, implementing preventive maintenance programs.
Provide weekly audits on mileage, and idle times
Provide daily audits for CEL and fault codes
Provide 24 hour breakdown support for the fleet in all 50 state & /Canada
Provided detops for Canada and all permits for travel in US
Maintained detailed records for each vehicle
Managed inventory of parts
Dispatch Manager/Fleet Manager/Payroll Administrator
SUN DELIVERY – Thomasville NC
September 2014-June 2019
Adept at planning, organizing, managing and maintaining dispatch communications.
Review and organizes schedules
Provide daily audits to make sure route planners are creating realistic routes. Review finalized trips for restrictions, drive times, mileage and for any potential issues Assist customers with scheduling delivery times.
Communicate with Vendors regarding customer information and issues such as damages refusals redelivery fees etc.
Enter orders into the system and rate orders for delivery.
Assist drive teams with any customer service issues that may arise when delivering to the customer.
Work closely with Operations to make sure the proper equipment is being utilized
Assure all equipment it properly maintained, and files are documented
Provide management direction, oversight, and guidance pertaining to dispatch operations and procedures.
Maintained all payroll files and reconciled for weekly payroll. Prepared payroll reports for Operations. Resolved employee payroll questions. Responsible for new hires information and orientation.
Responsible for ordering parts for trucks and inventory
Estimator / Concert Finisher /Office Administrator
KC Concrete- Clemmons NC
June 2006 to September 2014
-Responsible for providing quotes for potential commercial and residential clients.
-Responsible for ordering all materials
-Accounts receivable /accounts payable, and payroll.
-Prepped, placed and finished concrete driveways, basements.slabs
Collections Representative /Repo Field Agent
Green Point Collections - Salem, NC May
2000 to June 2006
-Regulate 250 accounts to ensure that customers payments were up to date.
-Report client information all 3 credit bureau agencies.
-Secure abandoned and repossessed homes and perform skip tracing if necessary.
EDUCATION
Marketing
Appalachian State - Boone, NC June 1986 to
August 1987
ADDITIONAL INFORMATION
*Working Knowledge of data entry systems, payroll software and standard office equipment
*Excellent verbal and written skills personable and friendly. Positive attitude, motivator, energetic and passionate
*Seasoned in conflict resolution, critical thinker, problem solver
SKILLS
*Microsoft Power User, Office, Word, Excel
PowerPoint and publisher
*Peachtree Accounting and Quick Books
*ADP
*Web and Tech Savvy
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