Floor Care Technician & Delivery Support Specialist

Kelvin Darnell Gratton SR.

Phone: 256-***-**** Email: **********@*****.***

Relevant work experience

Floor Care Technician UAB Birmingham, AL 07/2024 - 04/2025 Hours per week: 40

Performs floor care, maintenance and finishing duties. Cares for a variety of surfaces including carpet, tile, stone, vinyl and wood. Uses professional cleaning products, equipment and techniques. Interacts with customers, visitors, students, coworkers and others in a friendly, helpful and professional manner. Uses assigned communication device. Performs floor maintenance and finishing duties. Cares for a variety of surfaces in an effective manner to avoid damage. Performs heavy stripping, burnishing, scrubbing and waxing and finishing of hard flooring materials. Shampoos, extracts and spot cleans carpeted surfaces and rugs. Operates high and low speed floor machines. Takes great care to safely move and protect furniture and fixtures prior to cleaning. Replaces items back to original position after work is completed.

Maintains and operates equipment and performs duties in a safe manner to prevent injuries to people and facilities. Reports needed flooring repairs, safety hazards or conditions requiring additional service. Monitors equipment use and performs basic maintenance. Reports equipment that requires repair. Attends team meetings. Uses assigned communication device to respond to regular and urgent requests. Completes tasks independently and works with others as assigned to perform duties in a safe manner. Actively participates in ongoing training to maintain professional cleaning skills. Interacts with customers, visitors, students, coworkers and others in a friendly, helpful and professional manner. Performs other duties as assigned

Assistant Rural Carrier US Postal Service Gadsden, AL Series: 0001 - Grade: 05/V

01/2024 - 03/2024

Hours per week: 24

Sort packages according to their addresses and zip codes, load privately owned vehicle or postal vehicle. Deliver Amazon packages from privately own vehicle or postal vehicle to residents and businesses. Personal Assistant Dr. Bruce Head III Gadsden, AL 10/2008 - 08/2022 Hours per week: 4

Personal Assistant organized and efficient;

able to manage multiple projects/tasks simultaneously

•Hard working and detail oriented

•Maintains high level of accuracy at all times

to handle complex travel and logistical

arrangements

•Strong computer skills including Microsoft Outlook and Word

•Superior oral and written communication skills

•Anticipates issues before they happen and plans optionbased when/how to be assertive

EVS Tech Riverview Regional Medical Center Gadsden, AL 11/2016 - 09/2017 Hours per week: 40

Environmental Service Technician is responsible for maintaining a high level of cleanliness within the hospital and adjacent buildings, which requires traveling from one facility to another without assistance. Respond to and initiate communication by phone, handheld radios, pagers etc. Acute care hospital environmental service techniques, practices and procedures and all aspects of floor care.

Advance Medical Support Assistant VA Medical Center CBOC Guntersville, AL Series: 0679 - Grade: 06

07/2012 - 06/2016

Hours per week: 40

Performing a variety of support duties that facilitate the work of physicians, physician assistants and other members of the medical facility who provide patient care; coordinating health care needs; providing care

for adult and elderly patients based upon age-related needs; practicing good customer service in all work activities; treating all customers with courtesy and fairness; considering the impact of work decisions on customers; incorporating customer feedback in job and work modifications; attending clinic team meetings and participates in performance improvement activities to improve outcomes for patients; working closely with professional staff members in the clinic and other key hospital staff to effect the smooth operation of clinic(s) to which he/she is assigned; performing duties using good customer service skills to form favorable impressions with both internal and external customers; performing

receptionist, recordkeeping, and all clerical duties related to patient treatment in clinics responsible for specialized outpatient treatment; initiating patient appointments for diagnostic tests such as x-rays, electrocardiograms, electroencephalographs, laboratory and other tests with the service department, unit, clinic, or physician; explaining necessary test preparations to patient or records information such as date, type of examination, and required procedures on appointment cards or on

instruction sheets; determining if the patients requires a means test and obtain information necessary to complete this financial statement prior to the patient being seen for their appointment; and ensuring that an encounter form is available in which medical record and completed at the clinic visit. Information Receptionist Birmingham VA Medical Center Birmingham, AL Series: 0304 - Grade: 04

01/2011 - 03/2012

Hours per week: 40

Meet with each department head and gather all the

pertinent information pertaining to their department and convey it to the general public. Via various government applications, look up veteran/patience info to assit with scheduling etc. Assist the general public with patience information via phone and in person. Receives and directs callers and visitors. Provides information about the organization, its functions, activities, and personnel. Arranges displays of informational materials in the reception area. Orders and maintains publications for public distribution. Serves as a collection officer to hold lost & found items Food Service Worker Birmingham VA Medical Center Birmingham, AL Series: 1667 - Grade: 02

12/2009 - 01/2011

Hours per week: 20

Set up food and serve to veterans, prepare various diet meals etc

EVS Manager 1/ Operations Mananger Riverview RMC /Baptist Medical Center(Sodexo) Gadsden, AL

06/2006 - 10/2008

Hours per week: 40

Perform the duties as the Operations manager of a full service team of 41 employees in the day-to-day operations in a health care setting. Act as a liaison for the hospital in depths of safety and environmental services. Direct a management team of two with valued leadership,

technical and safety training, along with maintaining the policies and procedures of OSHA and EPA standards. Handle the destruction of all Hospital waste such as biohazard, waste, and medical waste. Oversee all

aspects of the Housekeeping, Laundry, Waste, and

Grounds departments. Follow all local, state, federal law, JCAHO, OSHA standards, and hospital policies. Maintain appropriate records in an ongoing and orderly manner

(clear audit trail). Assure the ongoing development and implementation of policies and procedures that guide and support the provision of services. Communicate policies and philosophy to staff

Supervisor: Ms. Dana Bey

Area Manager Management Cleaning Controls/ Sears Gadsden, AL 05/2005 - 10/2006 Hours per week: 40

Oversee the daily operations and train as well as supervise the cleaning managers and crews at 9 Alabama Sears department stores

Project Manager Kellermyer Building Services - Maumee, OH Rainbow City, AL 02/2004 - 02/2005 Hours per week: 40

Oversee the daily operations and train as well as supervise the cleaning managers and crews of the 6 Alabama Martin Family Clothing stores.

Education, certification or licenses

Columbia College Chicago, IL

Bachelor's degree GPA: 2.247 of a maximum of 3.5 Credits Earned: 142 Major: TV Production Minor: Radio Broadcasting

Completion date: 06/1985

Contact this candidate