Transitioning IT Technician with Travel Ops Experience
Resume:
Robert Barton
******@***********.***
I am a driven future IT professional with a passion for all things tech who is eager to contribute my expertise in troubleshooting for your enterprise clients. I am pursuing a career change from the travel industry and I am highly motivated to make an impact in your company. I have a lifelong passion for technology from building my own desktop machines, upgrading laptop components, installing different OS, and creating my own SOHO network.
Certificates
2016: CompTia A+ 220-901
4/2021 - Current Travel Specialist I/II
Proactively identify any potential issues that may cause a delay with travel arrangements or ability to travel
Assist in training and mentoring new members to the travel team
Act as an extension of leadership to the travel team
Assist Travel Specialists with researching and staying up to date with travel restrictions and required legal documents that may impact travel to the US
Manage all travel related items and reservations for NCLEX testers around the world
Assist Travel Manager with implementation of new travel booking platform
Collaborate with specialists and coordinators in troubleshooting and resolving problems or concerns that arise and escalate as needed to the Travel Manager
Collaborate with travel manager on complex travel issues
Look for and pursue opportunities for negotiated rates with airlines, hotels, and rental car agencies
Collaborate with various teams in the company to request and arrange all necessary airport transportation, test site transportation, and Avant housing needs
Communicate directly with nurses regarding their travel arrangements, answering questions or discussing any special requests
11/2019 - 4/2021 Travel Coordinator
Manage shared calendar to coordinate departure dates and locations for Trip Support and Nurse travel
Book all travel reservations for Trip Support and Nurses in the contiguous United States
Attend weekly meetings for any potential delays or special circumstances relating to Trip Support and Nurse travel plans
Maintain and submit weekly expense reports
Maintain HIPAA confidentiality standards
Review and analyze internal reports to prepare for future nurse travel arrangements
Verify and process reimbursement requests
5/2019 - 11/2019 Avant Healthcare Professionals - Housing Coordinator
Monitor and reply to Avant housing email inbox
Compile supply list and distribute supplies to 23 apartment weekly
Manage distributing and receiving of keys to corporate apartments
Inspect apartments and perform maintenance/submit service requests as required
Manage and resupply stock of supplies from Sams Club and Walmart as required
Maintain working relationships with local vendors
Keep constant communication with team
Coordinate and facilitate apartment transfers and acquisitions with Leasing office, utilities, movers, and IT
Attend meetings as required by the Housing Supervisor
7/2018 - 5/2019 Avant Healthcare Professionals - Transportation Coordinator
Pick up and drop off HCP’s as needed
Maintain an on time record
Notify supervisor of any maintenance items that need attention
Assist housing with supplies, apartment inspections, and any other duties required
7/2016 - 7/2018 Avant Healthcare Professionals - Traveling Transitions Support Specialist
Travel with HCP to their destination in U.S for support and give advise to guarantee their success in the U.S while assisting to prepare for first day of work
Utilize resources and time most beneficially for HCP and Avant
Continually use creative problem solving in order to achieve specific goals throughout trip
Track/submit expenses and documents for duration of trip
Communicate trip updates and issues that arise with transitions team
Notable achievements:
Completion of “Fostering Leadership Program”
Awards for Core Values; teamwork, integrity, sense of urgency, passion, adaptability, continuous improvement
Many process improvements
Negotiated discounts with airlines and hotels saving company money
Education:
Valencia College (4/2003) - Emergency Medical Technician
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