Management

Kenna Browning

Rockwall, TX ***** +1-469-***-**** ***************@*****.***

Willing to relocate: Anywhere

Work Experience

Call Center Customer Service Representative

All My Sons Moving & Storage Carrollton, TX

April 2025 to Present

Provided excellent customer service by answering calls, scheduling moves, and resolving client concerns efficiently. Maintained accurate order details and followed up to ensure customer satisfaction. Consistently ranked among the top representatives for sales and communication performance. General Manager

Pokey O’s Rockwall, TX

March 2024 to November 2024

Oversaw daily store operations including inventory, payroll, scheduling, and customer service. Trained and supervised staff to maintain company standards and boost team performance. Managed social media accounts and created promotional content to drive sales and brand visibility Shift Leader/Manager

Pokey O’s Rockwall, TX

March 2024 to October 2024

Supervised shift operations to ensure smooth service and efficient team coordination. Supported management in scheduling, inventory, and handling customer inquiries. Fostered a positive work environment by leading through example and promoting teamwork.

Accounting Admin Assistant

Shipman Fire Protection, LLC Rockwall, TX

October 2023 to October 2024

Performed data entry, invoicing, and account reconciliation using QuickBooks and Excel. Assisted with filing, organizing records, and managing incoming and outgoing documents. Supported office operations by running errands, handling deliveries, and maintaining accurate financial records. Manager

Sonic Drive-In Rockwall, TX

April 2023 to October 2023

Led and motivated team members to deliver fast, friendly service during high-volume shifts. Managed cash handling, nightly deposits, and quality control. Trained new employees and ensured compliance with food safety standards. Carhop/Cashier/Fountain

Sonic Drive-In Rockwall, TX

November 2022 to April 2023

Provided quick and courteous service to guests while ensuring orders were accurate and fresh. Handled cash transactions and balanced registers daily. Maintained cleanliness and organization in the kitchen and dining areas. Carhop/Cashier/Fountain

Sonic Drive-In Greenville, TX

August 2022 to October 2022

Delivered orders promptly while maintaining excellent customer service and attention to detail. Operated POS systems efficiently and followed food safety procedures. Collaborated with team members to ensure smooth and timely service during rush hours.

Host and To-Go Specialist

Chili's Greenville, TX

June 2022 to August 2022

Greeted guests and managed seating to maintain steady restaurant flow. Handled to-go orders, packaging, and payments accurately. Ensured a positive guest experience by maintaining a clean and welcoming environment. Education

High school diploma

ISVA

January 2020 to April 2024

Middle school education

High school diploma or GED

Skills

Providing product information Typing File organization Management Content creation Social media content Teamwork Office experience Food service Microsoft Excel Microsoft Outlook Spreadsheet charts Restaurant management Financial management Invoice processing QuickBooks Social media content creation Personal assistant experience POS systems Data entry TikTok Guest relations Retail sales YouTube Scanning Sales Accounts payable Serving Experience Client services Accounts receivable Record keeping Accounting Microsoft Powerpoint Office supply management Event planning Attention to detail Food safety Laundry Microsoft Office Google Workspace Salon software Appointment scheduling Food preparation Bakery Upselling Data sorting Electronics sales Motion graphics Filing Photocopying Cooking Customer inquiry handling Administrative experience - Administrative experience (1-2 years) Administrative experience within finance industry Baking Phone answering Confidential information handling Customer support Productivity software Hospitality Front desk Microsoft Teams Interpersonal skills Mail processing Chart (Excel) POS Cash management Google Docs Meal preparation Microsoft Word Payroll Cash handling Leadership Video editing Customer complaint resolution Accounting software Bartending Kitchen experience Host/hostess experience Scheduling Office management Customer service Team management Organizational skills Microsoft Outlook Calendar Catering Marketing Time management Phone etiquette Barista experience Computer skills Cleaning Employee relations Social media marketing Communication skills

Certifications and Licenses

First Aid Certification

Present

Driver's License

Food Handler Certification

January 2026 to January 2028

TABC Certification

January 2026 to January 2028

ServSafe

December 2024 to December 2026

CPR Certification

Additional Information

Authorized to work in the US for any employer

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