Salesforce Admin/Developer with 8+ Years Experience

Vyshnavi E

SFDC Admin/ Developer

Email: ************@*****.*** Ph #: 608-***-****

LinkedIn: https://www.linkedin.com/in/vyshnavi-edururi-2b22851aa

PROFESSIONAL SUMMARY

8+ years of experience in Salesforce CRM, covering Sales Cloud, Service Cloud, Marketing Cloud, administration, development, and support.

Experienced in managing Salesforce platform operations, including security, data quality, release management, and environment strategy.

Proficient in implementing solutions using Apex, Triggers, Batch Apex, Visualforce, and Lightning Components.

Strong expertise in Salesforce Lightning, including Lightning App Builder, UI customization, and component-based development.

Hands-on experience with Experience Cloud and Messaging for In-App and Web for omnichannel customer support.

Skilled in leveraging Agentforce AI capabilities such as AI-generated responses, summarization, and knowledge recommendations.

Experience in end-to-end SDLC and working within Agile/Scrum environments for iterative delivery.

Proven ability to gather requirements, define user stories, and collaborate with stakeholders for successful UAT and delivery.

Strong knowledge of user management, including profiles, roles, permission sets, and sharing rules.

Expertise in data management and migration using Data Loader and DemandTools.

Experiencein building reports and dashboards for business insights and KPI tracking.

Skilled in Salesforce integrations using APIs and working with external systems and tools.

Proficient in SOQL, SOSL, and SQL for data querying and analysis.

Experience in DevOps, including Git, VS Code, and deployment using Change Sets across environments.

TECHNICAL SKILLS

Salesforce Technologies

Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Visualforce (Page, Component & Controllers), Lightning Web Components, Aura

Programming Languages

Apex, Java

Salesforce Cloud

Sales, Service, Marketing, Community, Experience

Deployment

Change Sets, Visual Studio Code, Git

Web Services

SOAP, WSDL, XML, REST

IDEs

Force.com IDE, Visual Studio

Methodologies

Agile, Scrum

PROFESSIONAL EXPERIENCE

Sleep Number, Minneapolis, MN Jul 2024 – Till Date

SFDC Developer

Led stakeholder discovery workshops to gather requirements and translate them into technical designs and scalable Salesforce solutions.

Developed and customized Sales Cloud solutions including CPQ to support pricing, quoting, and sales processes.

Implemented Experience Cloud solutions and customized portals using Lightning Components, Visualforce, and Experience Builder.

Designed and deployed Agentforce AI solutions to automate Service Cloud workflows such as case routing, agent assistance, and recommendations.

Configured Messaging for In-App and Web, enabling real-time, asynchronous omnichannel customer support.

Implemented Omni-Channel, Messaging Session Routing, and Flows to automate case creation, triaging, and assignment.

Leveraged Agentforce Copilot to provide agents with contextual insights, automated responses, and case updates.

Built and enhanced UI experiences using Lightning Web Components (LWC) and Aura components, including event-driven interactions.

Developed custom applications by configuring custom objects, fields, page layouts, validation rules, custom tabs, and approval processes.

Designed and implemented secure integrations using REST APIs, SOAP APIs, and middleware tools such as MuleSoft.

Integrated Salesforce with external systems including NetSuite, ServiceNow, and DocuSign for real-time data exchange.

Implemented Marketing Cloud Connect to integrate Sales Cloud with Marketing Cloud for synchronized customer data and campaigns.

Managed data transformation and integration using OmniStudio DataRaptors and maintained data consistency across systems.

Implemented security and access control using profiles, roles, permission sets, sharing rules, and field-level security.

Developed backend logic using Apex, SOQL, and SOSL, ensuring adherence to governor limits and performance best practices.

Created and maintained reports and dashboards in both Classic and Lightning Experience for business insights.

Managed source control and deployments using Git, Change Sets, and CI/CD practices across Dev, Test, and Production environments.

Supported end-to-end deployment activities, including sandbox testing, validation, and production releases.

Environment: Salesforce.com, Apex Language, Lightning Web Components, Sales Cloud, Community Cloud, Aura framework, Service Cloud, Apex Controller, REST API, SOQL, Sales Cloud, SOSL, Experience Cloud, Visual Studio, Change Sets, Windows.

American Family Insurance, Madison, WI Oct 2022 – Jun 2024

SFDC Developer Admin

Managed daily Salesforce administration, including user support, security controls, data quality, and issue resolution to ensure platform stability and compliance.

Oversaw platform health through monitoring, sandbox management, release cycles, patching, and maintaining system documentation for architecture and integrations.

Built and optimized automations using Flows, Process Builder, and workflow rules to support scalable business processes.

Designed and implemented custom objects, data models, and configurations to enable accurate reporting and efficient data management.

Partnered with stakeholders to gather requirements, define solutions, and collaborate with cross-functional teams and vendors for delivery alignment.

Developed and deployed Apex Classes, Apex Triggers, and controller classes to support business logic and application functionality.

Automated business processes using approval processes, email alerts, tasks, and time-based workflows.

Customized and extended Service Cloud Console using the Console Integration Toolkit and embedded Visualforce pages.

Developed user interfaces using Lightning Web Components (LWC), Aura components, JavaScript, CSS, and Lightning Design System (LDS).

Debugged and tested Lightning components using tools like Lightning Inspector and Salesforce mobile simulator.

Provided technical support for API integrations, solution design, and assisted in implementing Service Cloud solutions for customers.

Managed user access and security, including profiles, roles, public groups, and access hierarchies.

Performed data management and migrations using Apex Data Loader and Excel Connector, ensuring data integrity through validation rules and reports/dashboards.

Environment: Salesforce.com, Admin Support, Apex Language, Lightning Web Components, Aura Framework, Service Cloud, Apex Classes, Controller Classes and Apex Triggers, Apex Data Loader, SOQL, SOSL, JavaScript, Visual Studio, Change Sets, Windows

Busey Bank, Champaign, IL Jan 2021 – Sep 2022

Salesforce Developer Administrator

Managed Salesforce Lightning Experience setup, including configuration of Lightning Apps, Pages, and Components using Lightning App Builder

Configured and supported Financial Services Cloud (FSC) to manage client profiles, households, and financial accounts for a unified 360 view.

Implemented FSC data model including Person Accounts, relationships, and financial accounts to support advisor workflows.

Customized Lightning pages, record types, and page layouts to streamline financial advisor and client servicing processes.

Administered Salesforce platform operations including user management, security, and data quality while resolving system issues.

Automated business processes using Process Builder and workflow automation tools to improve operational efficiency.

Supported Service Cloud features such as Email-to-Case, Web-to-Case, and call center setup for customer support.

Assisted in configuring and maintaining the Salesforce mobile app (SF1) for mobile access and usability.

Managed users, profiles, roles, permission sets, and field-level security to enforce access control.

Participated in deployments using Change Sets and Visual Studio Code, ensuring smooth releases across environments.

Developed and maintained reports and dashboards to provide business visibility and support decision-making.

Assisted in integrating external systems with Salesforce using REST APIs and supported Lightning Communities using Community Builder.

Environment: Salesforce Lightning, Service Cloud, Lightning App Builder, Process Builder, Email-to-Case, Web-to-Case, Reports & Dashboards, REST API, Change Sets, Jira, Windows

Lands' End, Dodgeville, WI Mar 2019 – Dec 2020

Salesforce Administrator

Collaborated with business users to gather and document requirements for Salesforce enhancements and process improvements

Managed user setup, roles, profiles, permission sets, and security controls to ensure proper access and data protection

Designed scalable data models and object relationships to support cross-functional Sales and Service processes, improving automation efficiency and reporting accuracy. Developed and automated business processes using workflows, approval processes, and process builder

Imported and managed data using Data Loader and DemandTools; ensured data accuracy and integrity across objects such as Leads, Accounts, Contacts, and Opportunities

Built custom reports and dashboards to support various business functions and decision-making

Configured and maintained Web-to-Case and Email-to-Case to improve customer support operations

Created and maintained email templates for automated communications and case notifications

Oversaw sandbox refreshes, change set deployments, and coordinated testing and release activities

Supported Service Cloud implementation, including Call Center setup and case management

Provided user training, documentation, and ongoing support to ensure adoption and efficient use of Salesforce

Environment: Salesforce.com, Data Loader, Demand Tools, Service Cloud, Reports & Dashboards, Web-to-Case, Email-to-Case, Workflow Rules, Approval Processes, User Management, Windows

ABSYZ Software Consulting Pvt. Ltd. Hyderabad, INDIA Jun 2016 – Jul 2018

Salesforce Administrator

Managed the Salesforce CRM application for the company.

Created workflows for automated lead routing, lead escalation, and email alerts.

Implemented Record-Level and Field-Level security and configured their sharing settings based on the organization's role hierarchy.

Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.

Involved in Accounts Merging, maintaining Public Groups.

Created Reports and Dashboards as per the customer requirements.

Worked on Record Types, Validation Rules, Triggers, and Page Layouts.

Implemented new products and optimized existing products in conjunction with senior team members.

Utilized Data Loader to migrate data from databases to SFDC.

Built the organization's role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization's hierarchy.

Created new custom objects, assigned fields, custom tabs, components, and custom reports.

Implemented custom Reports based on business needs.

Environment: Saleforce.com platform, Salesforce to Salesforce Connections, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sandbox data loading, Eclipse IDE Plug-in.

CERTIFICATE

SALESFORCE CERTIFIED ADMINISTRATOR

SALESFORCE CERTIFIED PLATFORM FOUNDATIONS

SALESFORCE CERTIFIED PLATFORM DEVELOPER

SALESFORCE CERTIFIED AGENTFORCE SPECIALIST

EDUCATION

Master of Technology from Jawaharlal Nehru University, Kakinada in 2017

B.Tech in Electronics and Communication Engineering, Jawaharlal Nehru University, Kakinada, 2013

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