Technical Support & Customer Success Leader

Timothy Moore

*

TECHNICAL SUPPORT/CUSTOMER SUCCESS

****************@*****.*** 414-***-****

linkedin.com/in/timothy-eric-moore West Bend, WI

P ROFILE

Charismatic and technically-savvy professional

with 20 plus years’ experience optimizing the

customer experience through efficient,

personalized attention to every customer contact.

Highly adept at resolving issues and diffusing

difficult situations with diplomacy and tact while focusing on long-term customer retention.

Meticulous attention to detail in recording and

updating client information for accurate tracking

and analysis. Self-motivated and proficient

working independently as well as leading local and global cross-functional teams in energetic, highly- productive environments.

A R EAS O F E X P E RTISE

Project Management

Research & Analysis

Account Management

Product Launches / Demonstrations

Records Management

Automation / Process Improvements

Relationship Management

Extensive Technical Support

Organization / Time Management

E DUCATION

B.S., Electrical Engineering Technology

Milwaukee School of Engineering

Milwaukee, WI

T E CHNICAL S K I L L S

FreshDesk

QuickBooks

Microsoft Office Suite

Various EDI formats

AYS

PowerBI

Peach Tree

SQL

EDI

JIRA

Slack

SAP

P ROFESSIONAL E X P E R I E N C E

Sales Engineer January 2025 to October 2025

Enhanced Automation, Menomonee Falls, WI

Design and select products for custom and specification-based control panels for end user and government facilities. Including but not limited to Wastewater Treatment Facilities, Food and Beverage Manufacturing, Crane Systems, and Automation Demonstration Travel Cases. Deliver customer specific designs and quotations encompassing all products, shop labor for building the panels, and programming and startup if required. Provide same day support for design and specification changes and quotation updates.

Managed incoming calls and emails, phone technical support, coordinate repair schedule on incoming systems through priority assessment and assist in repairs, as necessary.

Provided inside sales support, including system explanation, and technical documentation.

Created new templates for quotations for servicing clients with faster turnaround and updates on matrix quotations.

Researched new technologies, found sources and cultivated relationships for purchasing.

Aftermarket Sales provide customers with products for in-field replacement and stock. Founder Customer Service / Technical Support 2018 to Present RCS LLC, Fredonia, WI

Deliver customer centric approach to all administrative processes in fast-paced, high-pressure manufacturing / automation enterprise. Provide exceptional support in navigating scheduling of incoming repairs and implementing functions to enhance and unify efficiencies. Demonstrate outstanding creative problem solving and solution management expertise cross-functionally collaborating in project management to ensure on-time and on-budget completion.

Managed incoming calls, phone technical support, coordinate repair schedule on incoming systems through priority assessment and assist in repairs, as necessary.

Provided inside sales support, including system explanation, technical documentation, demonstrations, and order entry.

Managed payroll processing, as well as invoicing and financial/performance reporting.

Scheduled and Repaired vision sewer equipment and provided customer troubleshooting.

Contracted to troubleshoot Power BI reports and data warehouses. Including basic SQLprogramming.

Aftermarket Sales providing customers with products for in field replacement and stock.

Customer Service Development revamping standard procedure for customer service repair and return calls and service.

Prepared quality technical documents per customer requirements and company standards. Customer Success Manager 2016 to 2019

SyncHR, Inc, Denver, CO

Directed seven local and global team members in managing 60-80 short-term electronic data interchange

(EDI) projects for human capital management corporations serving mid-sized companies. Engaging interpersonal and communication skills enhanced ability to cultivate highly productive, energetic environment. Provided expert guidance and support to employees and clients regarding human resource issues, payroll processes, benefit enrollment / administration, periodic reporting, and system operations.

Continually verified accuracy of transmitted information, including evaluating, troubleshooting, and resolving transmission errors.

Presented comprehensive training on effective report building and generation.

Spearheaded project management of all aspects of 2018 open enrollment processes for clients and employees.

Timothy Moore

2

P E R SONAL HOBBIES

Woodworking

Yoga

Meditation

Bird Watching

My Dogs

Gardening

Canning

Yardwork

Bonfires

Cooking

National Automation Specialist 2005 to 2016

Gexpro/GE Supply Automation Solutions Technical Center, Wauwatosa, WI Furnished outstanding customer support and technical guidance to 100+ branches nationwide for high volume, full line electrical distribution company with 250K+ products from 200+ manufacturers. Assisted in sourcing products and drafting quotes / bill of material generation. Provided direction on trade shows, open houses, class schedules, training, marketing, web support, networking, connectivity, cross referencing, wiring, and troubleshooting manufacturing lines.

Efficiently fielded 4K+ customer calls / emails each year with extreme professionalism.

Advanced product knowledge reading specifications and conducting extensive research. A D D I T I O NAL EXPERIENCE A S

Outside Sales Representative 2004

Terminal Supply Company, Troy MI

Covered Southeastern Wisconsin trucking and manufacturing customers for inventory control and upselling of new products.

Cold Calling to increase sales and stocking of products. Sales Representative 2003

System Service, LTD, Brown Deer WI

Bidding projects from reading blueprints of automated HVAC control systems.

Built relationships with key customers.

Sales Engineer 1999 to 2002

Holt Electric Inc., Hartland WI

Covered 2 counties for Allen Bradley and all peripheral products lines.

Increased sales margin from 21% to 23% on a 20M territory. P ROFESSIONAL T RAINING & D EVELOPMENT

GE Intelligent Platforms Historian Training, TMMI

Rockwell Automation Global Sales Training, Rockwell Automation The New Base for Sales Excellence, Acclivus Corporation-Rockwell Automation Allen Bradley SLC 500 RSLogix Basic & Advanced & Allen Bradley Panelview, Holt Electric SyncHR Software Product Training

Contact this candidate