Warehouse & Inventory Coordinator with Food Safety Experience

SONIA MORAN

520-***-**** ********.**@*****.*** Mesa, AZ

PROFESSIONAL SUMMARY

Dependable and detailoriented warehouse professional with experience across receiving, inventory control, product quality, cycle counting, and distribution. Skilled in warehouse coordination, documentation accuracy, foodsafety compliance, and crossdepartment communication. Bilingual in English and Spanish with strong organizational, problemsolving, and teamwork skills. Committed to supporting efficient, foodsafe operations in a missiondriven environment.

EDUCATION AND CERTIFICATION

Associate’s – Information Technology – Multimedia ITT Technical Institute 2007

ServSafe Food Handler Certification National Restaurant Association 2023

Forklift and Electric Pallet Jack Community Food Bank of Southern Arizona 2023

CORE SKILLS

Inventory Control & Cycle Counting Receiving, Shipping & Docs Forklift & Pallet Jack Operation QA, FIFO/FEFO Rotation Food Safety & Sanitation Problem Solving & Time Management Bilingual: English & Spanish Team Communication & Collaboration

TECHNICAL SKILLS

Microsoft Office Suite Adobe Software Inventory Systems & Handheld Scanners (WMS, CERES, P2)

WORK EXPERIENCE

Warehouse Coordinator Community Food Bank of Southern Arizona 2024-2026

Coordinated daily warehouse operations, receiving, staging, pallet management, and accurate inbound documentation.

Ensured full compliance with food safety and sanitation standards (AIB, USDA, Feeding America, OSHA).

Collaborated with DES on TEFAP/CSFP receipts and worked closely with Inventory, Production, Fulfillment, and Food Sourcing teams to align priorities and schedule incoming deliveries.

Supported cycle counts, inventory reconciliation, and quality control while assisting agency partners, drivers, and volunteer groups with safe, efficient workflows.

Inventory Control Coordinator Community Food Bank of Southern Arizona 2023-2024

Performed cycle counts, monthly inventories, and real time transaction processing to maintain accurate stock levels.

Audited outbound orders and verified shipments while conducting quality checks for damage, contamination, and temperature issues.

Warehouse Associate Community Food Bank of Southern Arizona 4/2023-10/2023

Loaded and unloaded trucks using forklifts, pallet jacks, and other equipment, and pulled/staged orders for partner agencies and distribution programs.

Assisted with stocking, sorting, and processing donated and purchased food items while maintaining clean and safe warehouse aisles, coolers, and baler areas.

Identified and reported damaged product or safety risks and supported warehouse operations across multiple functions as needed.

Warehouse Associate & Technical Support The Chamberlain Group 2021-2022

Provided technical support for garage door openers by troubleshooting issues, programming accessories (remotes, keypads, vehicle systems), guiding customers through part installations over the phone, and placing orders for replacement parts.

Managed inventory using scan gun technology to track, verify, and organize parts; maintained accurate stock levels; and ensured timely processing of incoming and outgoing orders.

Operated warehouse equipment, including pallet jacks, accepted and staged incoming shipments, and prepared outgoing orders to ensure accurate, on time fulfillment.

Customer Service & Retention Specialist VXI Global Solutions 2016-2021

Provided customer retention support for AT&T Mobility, Viasat, and DirecTV by resolving billing issues, offering technical troubleshooting, scheduling service calls, and preventing account cancellations.

Assisted customers with upgrades, new line activations, plan changes, and furniture order resolutions, including exchanges, rescheduling, and closing delivery reports for Bob’s Discount Furniture.

Processed sales and setup for satellite internet services, placed and managed service orders, and coordinated technician visits to ensure prompt issue resolution and customer satisfaction.

Other Experience

Call Monitor & Survey Associate Parker Consulting, LLC 2015-2016

Monitored calls for compliance and quality; recorded survey data accurately.

Sales Representative Audiotel/Allstate Imaging 7/2015-11/2015

Conducted outbound sales calls and maintained detailed order information.

Assembly Worker Express Employment Agency (WestMed) 2/2015-6/2015

Assembled medical devices following strict quality and safety standards.

Spanish Interpreter Cyracom International 2013-2014

Provided accurate real-time interpretation for medical, legal, and customer service calls.

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