Remote Customer Support Specialist with HIPAA Expertise

Sheretta Campbell

***********@*****.***

706-***-**** Decatur, GA

Professional Summary

Remote-ready Customer Support Representative with 5+ years of experience supporting customers via phone, email, and chat. Proven ability to manage high-volume interactions, resolve issues efficiently, and document cases accurately in CRM systems. Strong background in remote work, data accuracy, HIPAA compliance, and customer satisfaction.

Core Skills

Call Center Operations • CRM Documentation • Email & Chat Support • Attention to detail Organization • Payment Processing • Data Entry • HIPAA Compliance • Time Management • Reimbursement and refunds • Microsoft Office • Google Workspace • Remote Productivity – Medical Terminology – Phone Etiquette Professional Experience

Independent Contractor

Fetch Delivery 07/2024 – Present

• Delivered 70+ orders per day while maintaining excellent customer communication

• Earned consistent feedback for reliability and service quality Customer Service Representative (Remote)

Arise Virtual Solutions Inc. 05/2022 – 06/2024

• Handled 80+ inbound customer interactions daily while meeting quality and compliance standards

• Resolved billing issues, online payments, and account inquiries with a 95% customer satisfaction

• Accurately documented 100% of customer interactions in CRM systems

• Improved customer retention by providing clear product and policy guidance

• Maintained professionalism during escalated calls, reducing repeat contact

• Processed customer payments, refunds, and reimbursements

• Provided Technical and Website Support

• Resolved customer concerns self-sufficiently using computer operations and problem solving Administrative Assistant / Intern

Russel Coding and Claims 01/2020 – 05/2024

• Managed 50+ daily calls, emails, and documentation requests in a fast-paced environment

• Maintained 99% data accuracy while performing high-volume data entry and record updates

• Ensured full HIPAA compliance when handling confidential medical records

• Reduced claim denials by identifying and correcting documentation errors

• Provided Billing support related to claims, payments, and account status

• Maintained knowledge of coding guidelines

• Maintained accurate customer and patient records with strong attention to detail

• Performed data entry and updated records in internal systems Education & Certifications

Purdue Global University - 2021

Certificate, Medical Billing and Coding

High School Diploma - 2012

Gadsden City High School

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