Construction & Renovations Project Specialist

Marcela Vega

Garland, TX ***** +1-214-***-**** *******.**@*****.***

Professional Summary

Detail-oriented and proactive in the Construction and Renovation department with over 10 + years of experience in the mortgage industry. Experience coordinating builder and contractor relationships within financial services environments, strong communicator skilled at partnering with borrowers, builders, counties and internal teams to ensure compliance, accuracy, and timely project approvals. Proven ability to manage high-volume pipelines, meet tight deadlines, and perform effectively under pressure.

Work Experience

Construction and Renovations Project Specialist

Primelending Dallas, TX

April 2016 to September 2025

• Utilized company systems (BlueSage, EllaMae, Microsoft Outlook and Excel, Primepath) to manage construction and renovation projects, disbursements and approvals.

• Reviewed and validated builder and contractor documentations, including permits, W-9's, and background checks, to ensure regulatory compliance.

• Coordinated with county offices to obtain permits, scope approvals, and licensing validations.

• Managed builder and contractor registration and vendor setup within disbursements systems.

• Prepared, tracked, and finalized project approval files, consistently meeting 1–3-day turnaround timelines prior to closing.

• Served as primary point of contact for borrowers, builders/contractors, branch managers, and Loan officers, facilitating clear communication disbursements teams throughout the project lifecycle.

• Generated daily and weekly pipeline reports to monitor progress, identify issues, and ensure compliance. Customer Service Representative

Primelending Dallas, TX

October 2013 to April 2016

• Responding to customer questions through phone and email.

• Resolving complaints or problems efficiently and courteously.

• Providing accurate information about products, services, and policies.

• Processing orders, payments, or account updates as needed.

• Maintaining detailed records of customer interactions and outcomes.

• Collaborating with other departments to meet customer needs and improve service quality. Education

High School

Garland High School

Skills

Regulatory compliance and documentation review Microsoft Office Sute (Excel, Word, Outlook) Cross-departmental collaboration Analytical and problem -solving abilities Strong communication and interpersonal skills Time management and multitasking Computer literacy and data management

Languages

Spanish - Fluent

English

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