Senior Integration Program Manager with 25+ Years Experience
Resume:
Stephanie Lewis, MSIS, SPC, PMP, CSPO, CSM, LSSGB, CCP
*********.*****@************.***
Summary
Information Systems certified professional with over 25 years of experience in enterprise consulting, managing products, programs, portfolios, and projects across diverse industries.
Recently completed a year-long sabbatical focused on health recovery, independent consulting, and doctoral research on the adoption of Artificial Intelligence in Agile project management.
Certifications include Certified Scrum Product Owner (CSPO), Certified Scrum Master (CSM), Project Management Professional (PMP), Certified Computer Professional (CCP), Six Sigma Green/Black Belt, and SAFe Program Consultant (SPC).
Proven expertise in delivering business and IT-centric solutions, including software development (new, enhancements, migrations, integrations, mergers), data warehousing, data management, business intelligence, data analytics, enterprise content management (ECM), supply chain management, customer relationship management (CRM), e-commerce, infrastructure, cloud technologies, and enterprise program/project management office (EPMO) setups.
Experience in Agile implementations and traditional waterfall project management methodologies.
Demonstrated ability to take products, programs, and projects from vision to implementation while collaborating with leadership to create product roadmaps.
Adept at leading teams in developing user stories, epics, features, and themes to align with strategic objectives.
Skilled in various project management functions, including communication, scope, staffing, quality, risk, cost, process improvement, change, procurement, and scheduling management.
Successfully managed enterprise-level programs and projects in strong matrix environments, collaborating with globally distributed teams.
Designed and implemented governance control structures to support effective escalation and decision-making processes.
Deep understanding of methodologies/frameworks, including SAFe, SDLC, Waterfall, Agile, PMBOK, and Six Sigma (DMAIC/DMADV).
Recognized as a Change Agent for driving Agile business transformation and delivering high-impact solutions.
Broad experience engaging with stakeholders, including development teams, customers, business users, legal departments, senior management, and executive leadership.
Domain expertise spans financial services, manufacturing, retail, insurance, government, pharmaceuticals, transportation, construction, and sales.
Managed single and simultaneous projects/programs/products with budgets exceeding $10M, performing cost-benefit analyses and implementing proper measures and controls to ensure success from initiation through closure.
Experienced Agile trainer, coach, and technical project manager, providing mentorship to project managers and business leaders.
Proficient in enterprise tools, including Microsoft Project, Visio, Tableau, JIRA, Rally, ADO, Planview/Clarizen, Clarity, and SharePoint.
Began career as a Software Developer specializing in mainframe, client-server and web technologies, building a strong foundation in programming, system analysis, and application development.
Proven track record of delivering exceptional results by leveraging an extensive knowledge base and applying industry best practices.
Education
Doctoral Student in Business Administration (DBA), specializing in Project Management – Northcentral University Online
Master of Science in Information Systems (MSIS) – DePaul University, 2001
Certifications
Business Administration Comprehensive - Peregrine Global Services 2023
SAFe Program Consultant (SPC) – Scaled Agile, Inc., 2022
Certified Scrum Product Owner (CSPO) – Scrum Alliance, 2021
Lean Six Sigma Green Belt (LSSGB) – eConsulting Group, Inc., 2019
Certified Scrum Master (CSM) – Scrum Alliance, 2011
Project Management Professional (PMP) – Project Management Institute, 2006
Certified Computer Professional (CCP) – DePaul University, 1996
Professional Organizations
Project Management Institute (PMI)
American Business Women Association (ABWA)
National Society of Leadership and Success (NSLS)
Scaled Agile Framework (SAFe)
Scrum Alliance
Professional Experience
Sabbatical / Independent Projects / Professional Development
February 2025 – Present
Took a personal sabbatical for health recovery and reflection.
Engaged in freelance IT consulting and small-scale network/system projects.
Completed Doctorate work in Business Administration (DBA), specializing in Project Management, focusing on: “Adoption of Artificial Intelligence in Agile Project Management: Challenges, Opportunities, and Strategic Implications.”
Pursued professional development through courses in cloud infrastructure and cybersecurity.
Viva-IT @ Navistar – Lisle, Illinois (Hybrid)
Sr. IT Project Manager / Product Manager
March 2023 – January 2025
Lead and manage multi-million-dollar Sales IT initiatives, including:
oA $6.1M Bus Body Configuration Artificial Intelligence (AI) Tool project to enhance configuration accuracy and efficiency.
oA $7.9M Digital Transformation Commercial Sales Experience Portal for Truck Sales, driving customer-centric digital engagement.
Direct cross-functional teams and external partners by defining project scope, conducting program increment (PI) planning to ensure alignment with business objectives.
Develop and oversee detailed EPICS, Features, User Stories, project plans, schedules, and budgets, managing all phases of project implementation, including resource allocation, timeline tracking, change control, testing, documentation, and training.
Serve as a PI Planning Leader, facilitating Agile planning events to align teams on objectives, dependencies, and delivery timelines.
Oversee Agile at Scale activities, ensuring synchronization across teams, vendors, programs, and portfolios to support organizational goals and continuous delivery.
Act as a trusted consultant for strategic PI Planning sessions, driving collaboration and high-level planning in alignment with SAFe (Scaled Agile Framework) principles.
Champion organizational change initiatives by leading modernization efforts and serving as a Change Champion to drive process transformation.
Resolve complex, diverse challenges through innovative problem-solving, applying sound judgment and adaptive techniques in fast-paced environments.
Facilitate project steering committee and status meetings to maintain alignment with stakeholders and ensure strategic goals are met.
Coordinate implementation and optimization of Platform as a Service (PaaS) solutions.
Drive Agile practices and foster a culture of continuous improvement across project lifecycles.
Manage project budgets, including accruals, forecasting, and run-rate analysis, ensuring fiscal accountability and on-time delivery.
Ensure adherence to PMO governance processes, including preparation and presentation of gate documentation.
Leverage enterprise technologies such as, Azure DevOps (ADO), Jira, MS Teams, ServiceNow, MS Project, and MS Office to deliver results.
Key Achievements:
Delivered high-impact IT solutions within budget and timelines, enhancing operational efficiency and customer experience.
Spearheaded Agile at Scale transformations, aligning teams and stakeholders across multiple programs for consistent and predictable delivery.
Strengthened organizational planning by leading PI Planning events and implementing scaled Agile strategies that improved team collaboration and delivery outcomes.
Built strong networks with senior internal and external stakeholders to foster collaboration and innovation.
Improved project delivery frameworks by integrating Agile methodologies and multimodal project management approaches.
Tekvision Inc. – Various Engagements
Delivery Manager / Program Manager / Project Manager
May 2014 – February 2023
Construction
Provided governance, vendor management, and oversight for construction initiatives.
Developed detailed project schedules, cost estimates, and comprehensive risk management plans.
Facilitated Agile events and streamlined financial reporting processes, including purchase orders and budget tracking.
Leveraged tools such as MS Project to improve project outcomes and efficiency.
Retail Supply Chain (T-Mobile)
Managed Enterprise Supply Chain Backoffice initiatives, driving the creation of Minimum Viable Product (MVP) features.
Captured, prioritized, and translated business and technical requirements into actionable product roadmaps.
Distribution Supply Chain (US Foods)
Led financial reporting projects and provided Scrum coaching to ensure team alignment and productivity.
Facilitated Agile ceremonies, proactively addressing and resolving project impediments to maintain progress.
Transportation Airline/Revenue (American Airlines)
Directed Oracle Cloud migration discovery phases and developed Backoffice roadmaps to support business transformation.
Conducted Agile ceremonies and maintained project portfolios using Planview, ensuring seamless execution.
Insurance (American Family Insurance)
Directed vendor selection processes and implemented Agile-based roadmaps for project success.
Created governance documentation and facilitated executive leadership sessions to drive alignment and accountability.
Government (City of Chicago and Chicago Park District)
Partnered with EKI Consulting to deliver Enterprise Content Management (ECM) solutions for the district.
Managed a district-wide SharePoint intranet implementation using Agile methodologies.
Designed and executed comprehensive implementation roadmaps, negotiated vendor support contracts, and managed DevOps teams to ensure smooth delivery.
Created governance documentation, coached teams on Agile practices, and facilitated cross-functional meetings to align stakeholders and resolve challenges.
Additional Clients and Engagements
CDW (Chicago, IL)
Managed Enterprise Data Warehouse initiatives, Advertising Accounting software upgrades, and Corporate Data Warehouse systems, including PeopleSoft, AS400, and EDW.
Implemented program governance controls, resource utilization systems, and daily status reporting frameworks.
Delivered four software iterations while conducting risk mitigation and technical design reviews.
Navteq (Chicago, IL)
Led Agile transformation from Waterfall for Core Map and ADAS vertical projects, managing onsite/offshore teams in a rigorous release management environment.
Scoped and delivered solutions leveraging Custom BI Reporting, JIRA, and MS Teams.
PNC (Downers Grove, IL)
Developed EPMO methodologies, toolkits, and resource planning standards for PNC Mortgage.
Created SharePoint portals and roadmaps for cross-sell alignment with strategic objectives.
CIT (Chicago, IL)
Directed CRM and ECM system replacements for Rail Division, developing product strategies and training programs for the Gold Spike initiative.
Championed application lifecycle planning and feedback programs to align with user needs.
Health Care Services Corporation (HCSC, Chicago, IL)
Managed plan migrations across Oklahoma, Illinois, Texas, and New Mexico, adhering to hybrid Waterfall and Extreme SDLC methodologies.
Facilitated JAD sessions and maintained issue logs and risk management plans.
United Airlines (Elk Grove Village, IL)
Oversaw fare management software implementation, coordinating Mainframe, UNIX, and Java technology integrations.
Delivered migration plans and conducted JAD sessions for requirements gathering.
Wyeth Pharmaceuticals (Frazer, PA)
Partnered with Accenture to lead web development teams, delivering executive portals and workflows under iterative and Waterfall methodologies.
Presented prototypes and maintained technical architecture for robust web applications.
The Northern Trust (Chicago, IL)
Managed Personal Financial Services (PFS) Investment Service projects, integrating electronically available product data into cross-functional systems.
Facilitated risk management and data warehouse initiatives using Extreme Programming.
Managed the execution phase of a risk management Anti-Money Laundering (AML) software vendor application using iterative framework and RUP practices.
Chicago Tribune (Chicago, IL)
Designed and implemented iterative development for financial systems to streamline advertising operations.
Developed use cases, system flows, and project plans in collaboration with sales leadership.
Wells Fargo Home Mortgage (Chicago, IL)
Managed CRM SalesLogix projects for institutional lending business channels, leading resource identification, risk mitigation, and feasibility phases.
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