Security Operations Manager with HPE Experience

Stephen Andrew Hand

Medford, MA *****

781-***-**** (cell) / 781-***-**** (home)

*********@*******.***

Education University of Massachusetts Lowell

Bachelor of Science in Business Administration

Professional Work Experience / Security Operations Manager

Securitas Security Services USA: 2009-2026

60H Concord Street, Wilmington, MA 01887

Hewlett Packard Enterprise / Andover, MA 01810

SOM Responsibilities

Responsible for the physical security of the Hewlett Packard Enterprise, Andover,

MA facility (447,868 sq. ft. of office, lab, production and warehouse space).

Reported to the Securitas Wilmington, MA office District Manager.

Maintained a safe and secure working environment for all employees,

contractors, contingent workers, vendors and visitors on-site.

Managed the daily security operations of the site to ensure compliance and

operational efficiency within the scope of the service contract.

First responder in emergency situations, making the appropriate notifications.

Coordinated Andover Public Safety emergency response (Police, Fire, EMS).

Notified the Securitas District Manager, HPE Global Security and the Client of all

emergency response situations.

Performed job responsibilities within the Securitas core values of Integrity,

Vigilance and Helpfulness.

Developed and maintained site specific Post Orders.

Supervised and managed the job performance of security personnel.

Dispatched security personnel in response to active alarm conditions, emergency

situations and other security related events.

Reported all observed security, facilities and safety issues for corrective action.

Ensured that security personnel performed their duties as outlined in the Post

Orders.

Produced security access badges for the Andover, MA and three Canadian sites

(Toronto, Montreal and Ottawa).

Served on the HPE Safety Committee.

Implemented the Securitas SecureVision program in conjunction with the

Securitas District Manager.

Reviewed SecureVision building patrol data by security personnel to ensure

service contract compliance.

Liaison with the HPE Global Security Emergency Control Center / Houston, TX.

Reviewed daily activity reports submitted by security personnel.

Recommended to the Securitas District Manager and Client of any new security

policies, procedural changes or other operational improvements to enhance

the security program.

Ensured that security personnel were made aware of any new site security policy

and procedural changes as outlined in the Post Orders.

Verified SecureVision mobile patrol service card access activity to ensure

service contract compliance.

Security technology proficiency (Securitas SecureVision, exacqVision CCTV

camera system, Securitas OneID, HPE iSight incident reporting system, Lenel

alarm monitoring system, Lenel system administration and Securitas TalentED).

Microsoft Outlook, Teams and Word.

Prepared and submitted weekly schedules, final payroll and other Securitas HR

documentation.

Ensured that all posts were staffed with the required number of hours as

specified in the service contract.

Performed duties of security personnel when necessary.

Worked on HR issues requiring the involvement of the Securitas District

Manager.

Ensured that customer service standards were met by security personnel.

Prepared and submitted various management reports.

Followed safe work practices and reported any safety violations, hazards or near

miss situations for corrective action.

Conducted annual site risk assessment with the Securitas District Manager.

Initiated the counseling and corrective action process to the Securitas District

Manager, regarding security personnel violating Securitas/HPE policies or are not

meeting performance expectations.

Prepared quarterly access level revalidation assignment reports for each

manager responsible for their specific access levels.

Ensured that all physical security equipment was functioning properly. Placed

work orders for inoperable cameras, card readers, rex devices, door alarm

contacts and any security software related issues.

Worked with facilities staff regarding physical security equipment installation

and repairs.

Attended HPE/Securitas security meetings (HPE/Securitas monthly site reviews,

Securitas monthly SOM meetings, HPE weekly Client meetings, HPE weekly NE

staff meetings and HPE monthly safety committee meetings).

Responsible for ordering and maintaining uniforms, equipment and supplies.

Skills

Detailed oriented

Organizational skills

Strong work ethic

Knowledge of security principles

Observation skills

Knowledge of security operational procedures

Excellent writing skills

Customer service oriented

Knowledge of supervisory practices

Problem solving skills

Muti-tasking skills

CPR/AED/First Aid Certified

Administrative skills

Proficient in basic computer applications

Incident reporting and investigative skills

Physical Security

CCTV cameras 200+

Card access readers 80+

SecureVision building tour tokens 40+

Access control procedures.

Alarm monitoring and response.

Received national recognition from HPE Global Security twice for proactively

addressing the most site alarm conditions promptly.

Securitas security personnel (5).

Intrusion alarms (22 building exterior doors). Monthly testing.

Securitas patrol service (weekends only).

Key control and daily temporary badge reconciliation.

Security access control badging process.

Glass breaks / motion detectors / intrusion alarms.

Investigated high volume alarm activity.

Payroll & Scheduling

Ensured that the weekly payroll was submitted for accuracy and timeliness.

Met Client contractual obligations, 180 hrs./wk., while minimizing any overtime

and other unbilled hours.

Posts: SOM, Reception/Lobby, Gatehouse, Rover/Response & 2nd Shift Officers.

Staff Supervision

Coached, mentored and advised security personnel, while maintaining positive

employee relations.

Disciplined security personnel, when necessary, in a positive manner, through

the counseling and corrective action process.

Provided staff development through frequent training, support and recognition.

Motivated security personnel through positive reinforcement.

Encouraged suggestions from security personnel regarding any recommended

improvements to the security program.

Addressed and resolved employee issues and concerns.

Delegated work assignments to security personnel.

Client Relations

Served as the primary point of contact addressing day-to-day security

operational issues to ensure Client satisfaction.

Ensured that service expectations were met through regular interaction with the

Client.

Met with the Client on a weekly basis to discuss any security related issues or

recommended changes to the security program.

Implemented any changes to the service contract requested by the Client,

pending approval of the Securitas District Manager.

Incidents & Investigations

Responded immediately to emergency incidents and coordinated the

appropriate response.

Initiated investigations of security related incidents.

Involved in the successful investigation of an internal theft operation involving

tens of thousands of dollars of HPE product being stolen and sold on eBay

(Computer Memory and CPU’s). Worked with HPE investigations and the

Andover Police Department in the apprehension and arrest of the two

individuals involved.

Reviewed CCTV recorded video and card access activity relating to incident

investigations.

Coordinated law enforcement response to an HPE contractor on-site with a

firearm in his possession.

Performed surveillance activity for any suspected illegal activity or violations of

company policy.

Prepared and submitted all incident reports into the HPE iSight and Securitas

SecureVision incident reporting systems.

Assisted Andover Police in the apprehension and arrest of an individual who

tailgated into the building and stole an employee’s wallet. A credit card

contained within was used illegally to make a large $ purchase at a local

department store.

Actual Incidents (not all inclusive)

Medical Emergencies

Theft Activity

Trespassing

Active Alarm Conditions

Power Outages

Vehicle Break-In / Smash & Grab

Motor Vehicle Accidents

Termination Assistance

Access Control Issues / Tailgating

Water Leaks / Floods / Sprinkler System Malfunction

Disturbances / Disgruntled Employee

Workplace Violence (physical and verbal confrontations)

Weapons on-site

Fire Alarm Panel Activations / Site Evacuations

Andover Public Safety (Police, Fire, EMS) on-site

Restraining Order / Order of Protection / BOLO

Safety Issues

Injuries sustained on-site

Suspicious Persons / Vehicles on-site

Security Equipment Malfunction

Illegal Dumping on-site

Animal Control Issues

Automobile Repossession

Vandalism

Lost & Found

Perimeter Gate / Vehicle Property Intrusion

Parking Lot / Vehicle Issues / Parking Enforcement

Security Technology

exacqVision CCTV camera system.

Lenel System Administration (security access badge production and access level

administration).

Lenel System Alarm Monitoring.

Securitas SecureVision (building tour checkpoints and verification, site tasks,

incident reports, camera photos and video, pass on information, message board,

emergency contacts, schedules, panic alarm, Post Orders, daily activity reports

and time reporting).

Incident Reporting (HPE iSight & Securitas SecureVision systems).

Collaborated with the HPE Security Systems Analyst regarding any new security

system technology installation projects and system issues.

Management Reporting

Reported to the Securitas District Manager, HPE Eastern US & Canada Workplace

Manager, Securitas GCA Program Manager and HPE Regional Security

Manager.

Completed and submitted the required documentation to Securitas Human

Resources (personnel action forms, employee change forms, counseling &

corrective action report forms, HR hiring requisitions, book off/tardy report

forms, weekly schedules and final payroll).

Prepared and submitted Monthly & Quarterly Scorecards / Key Performance

Indicators (staff retention, incident reports, actual hours as a % of scheduled

hours, unbilled overtime, dark and training hours).

Prepared and submitted Weekly District Manager Reports.

Training

New hire OJT.

Securitas/HPE monthly response training (medical, alarm and security).

Post Orders review and acknowledgement.

Securitas District Office new hire onboarding and orientation.

CPR/AED/First Aid.

HPE contractor safety orientation training documentation.

HPE & Securitas cyber security training.

Securitas monthly training / TalentED.

Securitas annual security workplace violence training (active shooter, anti-

terrorism and limits to authority).

HPE/Securitas quarterly simulated actual response training drills.

Security Operation Procedures / Post Orders

Security Contact Information

Fire Emergency Procedures

Medical Emergency Procedures

Security Emergency Procedures

Access Control

Physical Security

Security Personnel Roles, Duties and Responsibilities

Reception, Main Lobby & Telephone Procedures

Communications

Facilities Maintenance

Environmental Health and Safety

Photo ID / Security Access Badge Procedures

Gatehouse / Gates / Docks / Yard

Incident Reporting / Investigations

Building Locations / Floor Plans

Lenel System / Alarms

HPE Global Security Emergency Control Center

Parking / Parking Lot Enforcement

Forms / Reports

Training

Terminations

Securitas Additional Information

Security Acronyms

Addendum

Glossary

Monthly Response Training Drills (Medical/Alarm/Security): Not All Inclusive

Medical Response Drills (bold actual incidents)

Chest Pain

Shock

AED locations

Employee Illness

Lacerations

Seizure

Slip & Fall Injury

Diabetic Reaction

Stroke

CPR Administered / Medical Emergency

Heimlich Maneuver

Bloodborne Pathogens

Heat Related Conditions (cramps, stroke & exhaustion)

Good Samaritan Law

Security role as a first responder

Information to be obtained by security personnel when responding to a medical

emergency for incident reporting purposes.

Emergency response protocol / Andover 911 Dispatch

Location of emergency shower, eye wash & spill control stations

Responsibilities of security personnel during a medical emergency.

Severe allergic reaction

Severe Bleeding

Possible fracture

Difficulty breathing

Signs of internal bleeding

Food allergy

Covid 19

Loss of consciousness

Contusion

Back injury

Frostbite / Hypothermia

Head, neck or spine injury

Alarm Response Drills (bold actual incidents)

Forced Dr. Open Alarm

Held Dr. Open Alarm Procedure

Active Alarms

Glass Break Alarm

Laser Motion Alarm

Vehicle Audible Alarm

Handicap Dr. Alarm

Active Line Circuit Fault

Invalid Access Level Alarm

Invalid Access Card Alarm

Audible Intrusion Dr. Alarm

Simplex Annunciator Panel Alarm / Fire Alarm System Activation

Fire Alarm Pull Stations

Fire Pump House Alarm

REX Device Malfunction

Intrusion System Alarms

Masking / Dr. Disregard Alarms

Alarm Monitoring

Invalid Entry Attempt / Secured Area

Exterior Dr. Alarm Testing

Security Response Drills (bold actual incidents)

Suspicious Activity / Package / Persons / Vehicles

Power Outages

Vehicle Break In / Smash and Grab

Elevator Malfunction / Entrapment

Termination Assistance Request

Water Leak / Flood / Sprinkler System Malfunction

Access Control Issues / Tailgating

Gas Leak

Property Control

Fire / Smoke

Workplace Violence / Verbal & Physical Confrontations

Disturbances

Law Enforcement on-site / Police Assistance Request

Natural Disaster / Weather Emergency (earthquake, tornado, blizzard,

hurricane).

Hazardous / Chemical Spill

Service of Legal Process

Regulatory Agency Visits

Bomb Threat

Threats

Prudent Security in an open office environment.

Workplace Violence Warning Signs

Trespassing

Security Panel Offline / Lenel System Issues

Tractor Trailer Issues

Biological Threat

Weapons on-site

Media on-site

Active Shooter

CCTV System Malfunction

Automobile Fluid Leaks

Building Intrusion

Immigration Officials on-site

Unusual Odor

Site Evacuation

Disgruntled Employee

Threat or Act of Violence

Damage to Company Property / Vandalism

Severe Weather Relocation

Narcotics discovered on-site

Animal Control Issues

Restraining Order / Order of Protection / BOLO

Missing Keys

3/13/26

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