High-Conversion SDR & Appointment Setter
Resume:
David Reed
Sales Development Representative (SDR) Appointment Setter
High-Conversion Conversations
Kansas City, MO 64111
*********@*****.***
SUMMARY
I specialize in turning conversations into clear decisions. With a background in communication, customer engagement, and human behavior, I excel at building trust quickly, qualifying leads, and guiding prospects toward a clear next step.
I am particularly effective in roles that require:
● high-quality conversations over scripts
● real-time objection handling
● consistent follow-up and relationship-building
Currently seeking a remote SDR / appointment setting role where I can contribute to lead conversion and revenue growth.
EXPERIENCE
Sales & Client Engagement Specialist
(Self-Employed)
Kansas City, MO 2019 – Present
● Managed ongoing inbound conversations across digital platforms
● Qualified leads and guided prospects toward booked calls and next steps
● Built trust quickly through personalized, human-centered communication
● Handled objections, hesitation, and emotional resistance in real time
● Maintained consistent follow-up systems to improve engagement and conversion
Dispatcher (Executive Transportation
Coordination)
SKILLS
● Appointment Setting
● Lead Qualification
● Customer Engagement
● Objection Handling
● Communication
● CRM Systems
● Time Management
On Point Livery Services Signal Hill, CA May 2013 – June 2015
● Coordinated high-volume transportation logistics for executive clients, including Guggenheim Partners
● Managed real-time scheduling and communication in a high-stakes, time-sensitive environment
● Served as a central communication hub between drivers, clients, and internal teams
● Maintained composure and accuracy under pressure while handling urgent changes and requests
● Delivered a high-touch client experience for executive-level customers
This role = elite-level coordination + communication under pressure Huge asset for SDR work.
Customer Support Representative (Call Center)
Convergys 2006 – 2009
● Handled high-volume inbound customer calls for Southwestern Bell accounts
● Resolved customer concerns while maintaining efficiency and professionalism
● Navigated account issues, billing questions, and service requests in real time
● Built rapport quickly with diverse customers in a fast-paced environment
● Consistently met performance and call handling expectations
This is direct proof you can handle volume + conversations Retail Sales Associate
Old Navy 2002 – 2005
● Top performer in credit card sales, consistently exceeding targets
● Built rapport with customers and identified opportunities to increase revenue
● Delivered strong customer service in a high-volume retail environment Pharmacy Technician
Walmart 2005 – 2006
● Operated in a high-accuracy, fast-paced environment
● Supported customer needs while maintaining precision and compliance
●
EDUCATION
University of Oklahoma (Biochemistry – Incomplete)
CERTIFICATIONS
Agile Certified Practitioner in Product Development Project Management
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