Data Entry & Operations Specialist with Skip Tracing Expertise

AUTUMN KRAFT-DECOTA

Operations Supervisor, TapestryHealth

716-***-**** **************@*****.*** Plant City, United States EMPLOYMENT HISTORY

Substitute Teacher at Hillsborough County Schools

(Kelly Services)

Provide classroom instruction and behavioral support across grade levels while adapting strategies to support students with diverse learning needs. Maintain structured, safe, and productive learning environments in fast-paced, dynamic settings requiring strong communication, problem-solving, and prioritization skills. Senior Debt Collector & Office Operations Specialist at Multiple Law Offices & Financial Services Firms Served as the primary technical resource for data operations, performing imports, software configuration, and troubleshooting across application and database layers while coordinating with vendors including LexisNexis, Accurint, and Insight. Leveraged in- depth expertise with LexisNexis and other legal research programs to execute advanced queries, merge disparate data sources, clean and reshape records, and build automated validation/reconciliation checks that ensured accuracy, integrity, and completeness for time- sensitive accounts (pre-legal, post-repossession, foreclosure, medical, and credit-card). Conducted exploratory data analysis on large account portfolios to detect trends, anomalies, and data quality issues; used scripting languages (Python, .BAT, DOS, HEX) to streamline skip tracing and investigative processes. Specialized in advanced skip tracing by combining multiple data tools and investigative techniques, delivering high-accuracy results on hard- to-find individuals while maintaining strict compliance with FDCPA and office data-protection policies. Trained new employees on systems, data tools, negotiation strategies, and compliance, while managing multiple high-priority tasks in a fast-paced, dynamic environment. Recognized for operational reliability, accuracy, and ability to troubleshoot complex data and system issues effectively. Office Manager at Lakeside Medical Care /

Bodywerks Physical Therapy

Led full transition from paper records to electronic medical records

(Practice Fusion), designing compliance-focused ETL-style workflows to integrate Prescription Monitoring Program (PMP) data into SOAP notes while ensuring data accuracy, integrity, and secure handling. Built and optimized processes for labs, imaging, urine drug screens, and prior authorizations, incorporating data validation and reconciliation steps to maintain completeness and regulatory compliance. Implemented and managed a patient portal to streamline data communication and follow-up, performing ongoing troubleshooting and optimization of the EMR system at both application and database layers. Assisted with clinical documentation and escalated data-related patient safety concerns, demonstrating strong problem-solving and cross-functional collaboration skills.

SUMMARY

Dynamic and results-oriented professional with

extensive experience in operations management

and team leadership within fast-paced

environments. Proven track record in developing

and implementing efficient workflows, ensuring

accurate documentation, and enhancing team

performance through effective coaching and

feedback. Adept at collaborating with cross-

functional teams to streamline processes and

improve patient care delivery. Strong problem-

solving skills and a commitment to fostering a

culture of accountability and engagement among

team members. Passionate about leveraging

technology to optimize operations and enhance

patient outcomes.

EDUCATION

Philosophy in Bachelor of Arts

SUNY Buffalo State College

History in Bachelor of Science

SUNY Buffalo State College

Director of Day Security at CDJ Investigations

Managed day-shift security operations across multiple locations, enforcing safety procedures, incident response protocols, and data- protection standards in alignment with office policies. Coordinated staffing, addressed on-site technical issues, and prioritized tasks in a dynamic environment, ensuring rapid resolution of operational and security challenges.

Cook & Customer Service Trainer at Will-Mart

Trained staff on computerized ordering and POS systems, including data entry, troubleshooting, and system maintenance during peak operations. Supported kitchen and customer-facing processes while maintaining accurate records and adapting quickly to changing demands.

SKILLS

Data Validation & Reconciliation

Data Cleaning/Merging/Reshaping Exploratory Data Analysis Trend & Anomaly Detection

Performance Analysis & Optimization

Data-Driven Decision Making Python C++

Scripting (.BAT, DOS, HEX) ETL/ELT-style Workflow Design Data Import/Migration/Integration

Systems Configuration & Troubleshooting

EMR Systems (Practice Fusion) Data Protection & Compliance Secure Data Handling Practices

Workflow Optimization & Process Improvement

Staff Training & Knowledge Transfer

Cross-Functional Collaboration

Technical Support & Systems Coordination

Operations Management Team Leadership Microsoft Word Microsoft Excel

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