Experienced Cleaning Ops & Management Leader

Earnest Bowie

Vice President of Production Johnson Professional Cleaning Service

Lilburn, GA 30047 +1-678-***-**** **********@*****.***

Professional Summary

To obtain a full time position relevant to my experience in Commercial /Residential Cleaning, Management, Supervisory, Sales, Marketing,

Work Experience

Quality Control Manager

CLEANNET USA Atlanta, GA

November 2023 to Present

• Monthly and Quarterly inspections of accounts in territory

• Accompany Franchise Owners on site visits to resolve issues and foster and build relationships

• Initiating and establishing relationships with new and existing customers- in person

• Identifies Franchise owners for new and existing business through proper vetting process

• Initiates new account startups and aid in the process

• Provides ‘on-site’ training for new and existing Franchise Owners, assists Franchise Owner in completing paperwork

• Identifies additional streams of revenue for Franchise Owners through special services

• Ensures customer is happy with all services provided

• Identifies opportunity to assist customer needs with consumable supplies

• Works with Franchise Owners to resolve customer complaints

• Involved in Initial Franchise training

• Identify and initiate opportunities for growth

• Responsible for Account Retention- assisting Franchise Owners in retaining their business

• Responsible for all paperwork and data entry for territory

• Maintains and develops a network of Franchise Owners and shares in the dissemination of ‘best practices’, particularly in the area of Emergency Back-up Crews

Operations Manager

Jani-King Atlanta, GA

September 2012 to August 2015

Vice President of Operations

Johnson Professional Cleaning Service Atlanta, GA

November 1998 to January 2010

•VP of Operations post-construction cleaning and turnkey apartment preparation the responsibilities range from marketing sales, management, sales, management, and hands-on work.

• Performs a variety of manual tasks; follow oral and written direction; plan and complete assigned duties on a regular schedule; closely supervised small cleaning crew; and maintain good working relationships with others.

• Clients include John Wieland Homes, Morrison Homes, Andrews Construction and Realtors.

• Marketing efforts resulted in a significant increase in business// properties for both post-construction homes and apartment turnkey preparation.

• Responsible for training new employees.

• Solely responsible for pressure washing, high window detailing and painting.

Efficiently and safely, transported Administrative and Mail Documents

Nalley Nissan Marietta, GA

October 2006 to November 2008

on a scheduled route in a personable manner and interacted with others using Nextel two-way toward our internal and external customers.

• Transported residents and support other departmental duties as needed.

• Delivered packages with an excellent customer contact and driving skills, including the ability to operate a vehicle equipped with a standard (manual) transmission.

• Outdoor activity that involved continual lifting, lowering and carrying packages that typically weigh 25 - 35 lbs. and may weigh up to 70- 200 lbs.

Utiliesman

United States Navy Reserve

1987 to 1991

Utilitiesman (UT)

• Performed task involved in the installation of plumbing.

• Implemented operation, maintenance and repairs of plumbing, heating, steam, compressed air and fuel storage and distribution system, air conditioning and refrigerator equipment and sewage collecting.

Education

Upper secondary education

Bachelor's degree

High school diploma or GED

Training program

Business Management (Bachelor of Science)

Alabama A&M University Huntsville, AL

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