People-Driven HR & Team Leadership Professional

Darius Austin

Gaston, SC

803-***-**** **************@*****.***

PROFESSIONAL SUMMARY

People-focused professional transitioning into Human Resources, with extensive experience in team leadership, employee training, performance management, compliance, and workforce operations. Proven ability to supervise teams, support employee development, enforce safety and policy standards, and maintain accurate documentation in fast-paced environments. Strong background in full-cycle staffing support, onboarding, conflict resolution, and productivity coaching. Recognized for building positive team culture, improving processes, and aligning workforce performance with organizational goals.

CORE HR COMPETENCIES

• Employee Relations & Team Support

• Onboarding & New Hire Training

• Performance Management

• Workplace Safety & Compliance

• Policy Enforcement

• Conflict Resolution

• Workforce Coordination

• Timekeeping & Attendance Oversight

• Coaching & Staff Development

• Documentation & Record Keeping

• Cross-Functional Communication

• Process Improvement

• Customer & Employee Service

• Recruiting Support & Hiring Processes

• HRIS / Workforce Systems Exposure

PROFESSIONAL EXPERIENCE

Water Distribution System Operator

City of Columbia – Cayce, SC Aug 2025 – Present

• Support daily operations while ensuring regulatory compliance, safety standards, and proper documentation of work activities

• Coordinate work assignments and assist in task delegation and team oversight in field operations

• Maintain detailed operational and maintenance records, reinforcing accuracy and accountability

• Assist in training team members on equipment use, procedures, and safety protocols

• Serve as a point of contact for internal departments and the public, demonstrating professional communication and service

• Participate in on-call and emergency response operations requiring reliability, quick decision-making, and teamwork

Warehouse Associate / Team Lead Support

Amazon – West Columbia, SC Mar 2023 – Aug 2025

• Monitored employee productivity and supported on-the-job training for new hires

• Reinforced workplace safety standards and ensured compliance with company procedures

• Assisted with workflow coordination to maintain operational efficiency and reduce errors

• Supported supervisors in maintaining positive team morale and communication

• Conducted inventory checks and reporting, demonstrating strong data accuracy and record management

• Adapted quickly to changing priorities in a high-volume environment Sales Loan Consultant

iLending – Columbia, SC Feb 2022 – Mar 2023

• Built strong client relationships through effective communication and problem-solving

• Analyzed customer needs and completed detailed applications with high accuracy

• Collaborated with internal teams to deliver tailored solutions

• Consistently met performance goals through professionalism and service excellence Direct Lead Sales Representative

Charter Communications – West Columbia, SC Aug 2017 – Feb 2022

• Supervised and supported team members in meeting performance and service goals

• Participated in recruiting, hiring, onboarding, and training processes

• Conducted performance coaching and provided feedback to improve employee results

• Helped maintain a collaborative and motivated team environment

• Managed high-volume customer interactions while modeling professionalism

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