Customer Service & Sales Support Specialist

Cynthia R. Matheson

Framingham, Massachusetts, United States, 508-***-****, ***************@*******.*** PROFILE My business objective is to obtain a position that best utilizes my extensive customer service, sales support, and project development skills.

EMPLOYMENT HISTORY

Dec 2018 - Sep 2025 Response Center Associate, Lifeline Systems Framingham Required focus on relaying pertinent information to First Responders ● Monitor system changes and adjust schedule daily to meet needs of incoming calls ● Keep overall level of call volume per week ● Assist Customer Service on all calls for proper reconciliation ● Respond to potential life saving situations while maintaining calm demeanor

Jun 2016 - Jul 2019 Retail Sales and Customer Service, Marshall’s Retail Store Marlborough

● Maintain a level of 100 % customer service. ● Balance cash draw daily. ● Support stock of all retail items consistently. ● Improve retail sales item displays. ● Review and update policies and procedures as needed. ● Handle retail sales while keeping a monthly sales quota. Jul 2004 - Jun 2009 Ecommerce Sales Business Analyst, Staples Corporation Framingham

● Develop strategies with all levels of management and customer requests to create and implement best practices and change processes, to create increase in sales for current and future updates. ● My ability to manage multiple projects independently. ● Support Sales and Marketing to promote ecommerce programs through the number one revenue generating website. ● Manage and update all StaplesLink site customization rules by Create and Update policies. Business Data Support Specialist, Staples Corporation Framingham Promote and expand Staples Business Delivery customers by coordinating and facilitating enrollments of the Easy Savings Program. Evaluate and distribute all sales leads in relation to Staples Business Delivery to increase sales. ● Work closely with the Staples Business Delivery Marketing team to create and execute awareness of business delivery and the Easy Savings Program. ● Update and run all reports and data for the Easy Savings Program’s inside Sales teams and Telesales’ Product Solutions Sales department.

Jun 1988 - Jul 2004 Corporate Sales Associate/Customer Service, Verizon Wireless Shrewsbury Support corporate customers and Verizon Wireless sales staff in processing all orders, customer service, and sales on all accounts. Evaluate and maintain inventory of all corporate user Demo phone equipment and point of contact for all audits. ● Vendor day coverage for sales representatives; back up for Sales Manager and coverage of sales staff.

EDUCATION

Sep 1980 - Jun 1984 High School Diploma, Marian High School, Framingham, Ma. Northeastern University, Boston, Ma.

AREAS OF

EXPERTISE

Excellent written and verbal

communication skills

Manage all of the

implementation of new

Referral programs

Proficient in

AS400/Access/Excel/PowerPoint/

Word/Outlook/HTML and

Salesforce.com

Training of new department

employees in all previous

positions

Strong liaison between all sales and

management levels to promote best

outcome

Create department policies

and procedures reference

manual in all previous jobs

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